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We want to make transit easier to navigate.

Benefits and Core Features of the MetroPulse App

• Real-time bus and train information in a native app that is easy to use and navigate
• Transit-industry-leading live chat experience
  • Chat directly with Metro's Customer Service Team
  • Report system issues and safety or security concerns. You can do this by sending photos or videos.
• Trip planner
• Nearby service tool
• Performance metrics for rail and bus
• Bus and rail maps
• Feedback tool for sending app improvements to our Development Team
• SmarTrip login for customized favorites, saved routes, and more.

How to Download the MetroPulse App

• MetroPulse is now available in theApple App Store andGoogle Play Store.

Apple App Store 

Contact Us

For additional assistance, you may call 202-GO-METRO (202-466-3876, TTY 202-962-2033), M-F, 7am-8 pm; Sat-Sun, 8 am-8 pm. Automated information is available 24/7.

New Feature: You may now request a call back instead of waiting on hold during periods of high call volume.

Social Media | Real-Time Service Information

• X at@metrorailinfo and@metrobusinfo
• Bluesky at@metrorailinfo.bsky.social and@metrobusinfo

Service Alerts via Text and/or Email

• Sign up for MetroAlerts, afree service that delivers customized information via email and/or text message.

News Release

• Metro launches MetroPulse mobile app to give customers easy access to real-time information, customer service chat

Frequently Asked Questions about the MetroPulse App

What is the MetroPulse app?

MetroPulse is the official travel companion for the Washington Metropolitan Area Transit Authority (WMATA) and participating regional transit agencies. It provides trip planning, real-time service updates, station information, feedback tools, and more-all in one easy-to-use mobile app.

Who should use MetroPulse?

MetroPulse is designed for riders traveling within the WMATA service area and across local regional transit authorities within approximately 50 miles of downtown Washington, D.C.

It's free to download on iOS and Android.

What platforms does MetroPulse support?

MetroPulse is now available in theApple App Store andGoogle Play Store.

How do I plan a trip with MetroPulse?

The Trip Planner allows you to enter your origin and destination to generate optimal routes using rail and/or bus services, with estimated travel times and fare ranges. You can bookmark recent and favorite trips, stations, and destinations for quick access at any time.

Does the app show real-time train and bus information?

MetroPulse provides real-time arrival and departure information for WMATA trains and buses, helping you plan around current service conditions.

Does MetroPulse support offline use?

Yes. MetroPulse includes offline maps so you can navigate the system even without an internet connection. However, live data such as trip planning and alerts requires connectivity. Metro tunnels have cellular data and each station has Wi-Fi.

How are service alerts displayed in the app?

MetroAlerts are automatically integrated and displayed alongside real-time bus and rail information. Notifications are not opt-in; they appear by default to inform riders of disruptions or planned maintenance.

Does the app offer online customer support?

MetroPulse includes an Online Chat feature that connects you with WMATA support staff for general inquiries and rider assistance during operating hours.

What performance metrics does MetroPulse offer?

Service Metrics are available in the app to provide transparency into transit reliability, including system performance, delays, and crowding.

What else can I do in the app?

MetroPulse includes Rider Guides to help new and experienced riders navigate the transit system, including tips, policies, and how-to instructions. The app also provides direct links to WMATA's social network pages for news, updates, and community engagement.

Do I need to create an account to use the app?

No account is required to browse general transit information. However, to save preferences or access personalized features, login is required. Login is provided through your WMATA SmarTrip account.

How do I report a bug or issue with the app?

You can submit feedback in the Settings section of the app. For additional help, visit WMATA's contact page at:wmata.com/about/contact.

Who do I contact for customer support?

App support is available through the in-app feedback feature, or by contacting WMATA directly via the official contact page:wmata.com/about/contact.

Is the app accessible for users with disabilities?

The initial release includes accessibility-related information for train stations, such as elevator availability and restroom facilities. Additional accessibility enhancements are planned for future updates.

What data does the app collect?

MetroPulse collects only the data necessary to deliver essential functionality and secure login. We do not share data with third parties without consent.

Is my travel history tracked?

No, your travel history is not tracked. However, you can choose to save favorite places and destinations for convenience.

Will the app support SmarTrip payments in the future?

The current version of MetroPulse does not support fare payments through SmarTrip, but integration is under consideration for a future release. Please use the SmarTrip app to add fares and passes to your SmarTrip account.

Are there plans to add AI-based features?

AI-powered features such as proactive travel alerts, smarter trip suggestions, and virtual assistance are part of the future roadmap.

Will the app support languages other than English?

Currently, MetroPulse is only available in English. Support for additional languages is planned in future updates to better serve the region's diverse rider base.

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