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Logo of WIPO AMC, Alternative Dispute Resolution

Domain Name Dispute Resolution

Make sure to use ourupdated UBS Switzerland banking details for all future transactions.

When your brand is misused to deceive consumers online (also known as “cybersquatting”), WIPO – the global leader in domain name dispute resolution – can help you reclaim the infringing domain name using an online enforcement tool called the UDRP or a national “ccTLD” variant.

TheUDRP applies to all domain names in gTLDs (e.g., .COM, .NET, and .ORG) including new gTLDs (e.g., .APP, .SITE, .在线)

Many ccTLDs have also adopted the UDRP, and these disputes can be combined with a gTLD case if the registrant is the same:
.AG, .AI, .AS, .BM, .BS, .BZ, .CC, .CD, .CO, .CV, .CY, .DJ, .EC, .FJ, .FM, .GA, .GD, .GT, .KI, .LA, .LC, .MD, .ME, .MG, .MW, .NR, .NU, .PA, .PK, .PN, .PR, .PW, .RO, .SC, .SL, .SN, .SO, .TJ, .TT, .TV, .UG, .VE, .VG, and .WS

Some ccTLDs have adopted a variation of the UDRP, and these cases must be filed using specific ccTLD policy:
.AC, .AD, .AE (and امارات.), .AO, .AU, .BH (and البحرين.), .BO, .BR, .CH, .CN (and .中国), .CR, .DO, .EU (and .ею and .ευ), .ES, .FR, .GE, .HN, .HT, .IE, .IO, .IR, .LI, .LV, .MA, .MP, .MX, .NL, .PE, .PH, .PL, .PM, .PY, .QA (and قطر.), .RE, .RW, .SA (and السعودية.), .SE, .SH, .TM, .TF, .TZ, .UA, .WF and .YT

For more information on ccTLDs that use WIPO’s case administration services and information on the specific local difference compared to the UDRP, visit WIPO’s page onDomain Name Dispute Resolution Service for Country Code Top Level Domains (ccTLDs)

You can file a UDRP or a ccTLD complaint byemail or using ourOnline Form

The main steps to file a Complaint are:

  • You must proveall three elements of the Policy: (1) that you have rights in your trademark [seeWIPO Overview 3.0,section 1], (2) that the registrant has no rights in the domain name [seeWIPO Overview 3.0,section 2], and (3) that the registrant has both registeredand is using the domain name in bad faith [seeWIPO Overview 3.0,section 3]
  • Ensure that you have the necessary rights to file the complaint, e.g., trademark registrations in the name of the Complainant (be sure toattach copies of your trademark registration certificates)
  • Be sure to provide evidence of bad faith registrationand bad faith use (as applicable: attach screenshots of the offending website, fraudulent emails, prior correspondence with the registrant, etc.)
  • We can only begin processing your case when we have received the filing fee
  • Once a Complaint has been registered, our administrative fees are nonrefundable
  • A breakdown of the fees is available on theWIPO Schedule of Fees
  • Download aModel Complaint and submit it byemail or using thisOnline Form
  • Send a copy to the Registrar, whose information can be found on theICANN List of Accredited Registrars
  • Complaints filed outside working hours or on holidays or weekends will be processed the next working day
  • You will get an acknowledgement of receipt once your case is registered, and the filing fee is received
  • By submitting a Complaint, the Complainant agrees to be bound to theWIPO Data Privacy Notice

The main steps to filing a Response are:

  • You may request an additional 4 calendar days to submit your response
  • You may also request an additional extension that may be granted in exceptional cases further to paragraph 5(e) of the Rules
  • If you wish for the case to be over without submitting a Response, and you consent to transfer the domain name to the Complainant, you should complete and submit aStandard Settlement Form
  • For cases involving multiple disputed domain names, if you are not the registrant of all of the domain names, you should indicate which one(s) you are in control of
    For more information, consultWIPO Overview 3.0,section 4.11.2
  • The burden of proof always remains on the Complainant
  • You only need to successfully rebut one of the three elements of the Complainant’s case. You may do this by showing (i) that you are using (or plan to use) the domain name for a bona fide offering of goods or services (you may wish to attach a screenshot of your website), (ii) that you are commonly known by the domain name (e.g., by providing evidence of your identity), or (iii) that you are making a legitimate noncommercial or fair use of the domain name
  • You may also provide evidence that your domain name was registered in good faithbefore the complainant’s trademark rights existed
  • If you believe the Complaint is being brought in bad faith, you may ask the Panel to make a finding of “Reverse Domain Name Hijacking”
  • You are not required to make any payment if you agree with the Complainant’s single-member panel selection
  • If you ask for a three-member panel, you must pay half of the filing fees (typically USD 2,000) and provide a list of three co-panelists in order of your preference
    SeeWIPO Domain Name Panelists List
  • A breakdown of the fees is available on theWIPO Schedule of Fees
  • Download aModel Response and submit it byemail or using thisOnline Form
  • Responses filed outside working hours or on holidays or weekends will be processed the next working day
  • You will get an acknowledgement of receipt once your response is received
  • By submitting a Response, the Respondent agrees to be bound to theWIPO Data Privacy Notice

Questions concerning filing requirements and payments may be sent by email toarbiter.mail@wipo.int

The fee for your case varies depending on the number of domain names involved in the dispute and on whether you or the Respondent request a single member or a three-member panel

The domain name registrant (Respondent) is not required to pay any fees unless it requests a three-member panel

For a case involving between 1 and 5 domain names decided by a single Panelist is USD 1,500

Find a more detailed fee breakdown athttps://www.wipo.int/amc/en/domains/fees/index.html

(Photo: Getty/Sanjeri)
File a Complaint
File a Response

SCAM WARNING: if you receive a suspicious email concerning your domain name, claiming to be from WIPO, you maycontact us or checkour website where all domain name cases administered by WIPO are listed by case number.

WIPO Domain Name Disputes

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Domain Name Decisions – Updates on domain name dispute decisions; and other WIPO Arbitration & Mediation Center news. Daily.

WIPO ADR Highlights – News and practice pointers on WIPO’s services for resolving IP disputes outside courts. Quarterly.

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Additional Resources

Contact us

Arbitration and Mediation Center (Geneva)
34, chemin des Colombettes
1211 Geneva 20
Switzerland

T+4122 338 8247 or +41 800 888 549 (Free line within Switzerland)
F +4122 740 3700 or +41 800 888 550 (Free line within Switzerland)
Earbiter.mail@wipo.int

Opening hours: 09:00 - 18:00 (CET)

Arbitration and Mediation Center (Singapore)
Maxwell Chambers Suites
28 Maxwell Road #02-14
Singapore 069120

T+65 6225 2129
F +65 6225 3568
Earbiter.mail@wipo.int

Related links

Alternative dispute resolution

WIPOmediation,arbitration,expedited arbitration andexpert determination services for resolving all other types of IP disputes under the WIPO Rules.

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