FAQs

Do I need to have Westpac Protect™ SMS Code to set up my PayID®?

Your mobile number will need to be registered forWestpac Protect™ SMS Code before you can receive the code to set up a PayID in personal banking.

To add your mobile number or switch from a token, call 1300 655 505 8am-8pm Mon-Sun Sydney time or +61 2 9155 7700 from overseas.

In the Westpac App

1. SearchPayID in theSmart Search bar
2. TapPayID settings thenRegister now and follow the prompts.

In Online Banking

Personal customers

• Go toService> Services> Account services> PayID > Register now.
  

Business customers

• Go toService >Services >Account Services >PayID settings > Create new PayID

Need help?

Learn more about the New Payments Platform, Osko and PayID.

• Personal customers
• Business customers