FAQs

How do I set up a new user?

You can add a new user to your business network in Online Banking from a desktop as this function isn’t available through the Westpac App.

Sole traders: ​

Go toServiceand selectServices. UnderAccount servicesselectShare my account access. Read through the instructions to see whether adding a user is right for your business, then click onAdd user. Enter your Security Code to proceed with setting up your new user. 

Administrators of a business network:​

Only administrators can add users to business networks. Go toAdministrationand selectUser Administration. On the top right click onAdd user. Enter your Security Code to proceed with setting up your new user. 

For more help setting up Westpac Online Banking, please go to our how to guide.