Australian customer service
Consumer law and policy professional Kat George gives her view on your Australian consumer affairs questions and quandaries
I bought secondhand designer shoes online, but within a few months they fell apart. What are my rights?
The shoes might not be an authentic designer pair and have failed reasonable consumer expectation, writes policy expertKat George. Although Vestiaire is an overseas company, Australian consumer law still applies
I cancelled my Airbnb booking within the appropriate timeframe. Why won’t they issue my refund?
The good news is you made the booking while in Australia via the Australian arm of Airbnb, so national consumer law applies, writes policy expertKat George. With persistence, it’s likely you’ll get your money back
About 33 results for Australian customer service