Contact Telstra

Contact us

We're here and ready to help. Find out how to get in touch online, on the phone, or in person for help with your products and services.

Moving to an Upfront Plan?

Find the answers to questions about billing changes, AutoPay, international calling, roaming, plan features and more.

Help in your hands

Contact us in the My Telstra app. Troubleshoot problems, manage your account and more. We'll know what services you have and connect you to the right expert by phone or chat.

Other contact options

Chat with us

If you don't use My Telstra, you can still chat with us online.

Call us

Talk to us and get the help you need. See ourcontact centre hours.

Speak with us in your language

For assistance in languages other than English, call theTelstra Multilingual Service Monday to Friday 8am – 6pm AEST.

Visit a store

Speak with one of our experts in-person at a Telstra store.

National Relay Service (NRS)

If you’re Deaf or hard of hearing, or have a speech/communication difficulty you can use the National Relay Service (NRS) to contact us.

Specialised support

Let us know

Feedback and complaints

Good or bad, we'd love to hear from you. Share your thoughts.

Scams and security concerns

We take customer privacy and computer security seriously. 

Damaged equipment

Tell us about damaged equipment like payphones, manhole covers, pillars and cables.

More ways we can help

Online help & support

Find answers to your frequently asked questions.

Business customers

Get help and support if you're a business customer.

Former employees

Send your query to the People Solutions team.

Media and other

Get in touch for media, investor, and corporate enquiries.