This is a full-time, exempt position based in North Hollywood, reporting to the Senior Manager, Member Lifecycle. The role follows a hybrid schedule, with three days a week on-site.

About the Role

The Manager, Engagement and Retention plays a key role in supporting the execution of programs and lifecycle initiatives aimed at deepening member engagement and retention. In addition to a commitment to delivering a premium member experience, you will also bring a passion for data analysis and a natural curiosity for uncovering insights that explain the “why”. This is a unique opportunity for a Manager eager to contribute to the success of a dynamic membership community ofover 27,000 members.   

What You'll Do: 

• Lead the execution and continual improvement of programs and initiatives such as Screening Room and Your Voice Matters.

• Collaborate with the Senior Director, Engagement and Retention, as well as marketing, digital and other internal teams to assist in delivery and tracking performance of the quarterly member benefits Perks newsletter.

• Develop trigger campaigns targeting low engaged and lapsed members, applying a “test and learn” approach to optimize results.

• Assist in the pulling and synthesizing of data and insights to evaluate campaign/program effectiveness, identify trends and refine approaches to drive greater member satisfaction and retention. Provide actionable outcomes and develop departmental reports.

• Write and edit marketing copy for membership campaigns across various channels. (e.g., member newsletter, emails, and website). 

• Assist with other responsibilities, special projects or new initiatives as needed.

• Integrate diversity and inclusion best practices across all member initiatives.

Who You Are: 

• You have a positive can-do attitude and responsive manner.  

• You’re comfortable in a dynamic, evolving environment with an ability to adapt to changing priorities.

• You’re passionate about a data-driven approach and possess an ability to translate insights into measurable impact.  

• You have a curious mindset, with a desire to continuously improve and innovate.

• You’re a relationship-builder who enjoys nurturing members and effectively working with people at every level of the organization from senior management, and the Board of Governor. 

Disclaimer:  This description should not be construed to contain every function or responsibility. At management's discretion, the employee may be assigned different or additional duties from time to time.

Compensation 

The expected salary range for this role is $73,000 - $78,000 and is based on a wide range of factors including but not limited to relevant skills, training, experience, and education depending on experience. Our comprehensive benefits package includes a flexible hybrid work environment, health, dental, vision, life and disability insurance; pension plan, optional retirement plan; flexible spending accounts; generous time off policies; professional development resources, and much more.

For consideration, please send your resume and a short cover letter that showcases your personality and why you think you’re the perfect fit for this role to careers@televisionacademy.com.

This is a part-time, non-exempt position based in North Hollywood, reporting to the Senior Director, Policy & Research. Schedule is 20 hours/week (occasional evening hours required). There is a possibility of extension.

About the Role

We're seeking a detail-oriented and enthusiastic intern to join our Advocacy team. This internship offers a unique opportunity to gain hands-on experience in a dynamic and mission-driven environment. The ideal candidate thrives in administrative roles and is passionate about community engagement, storytelling, and organizing impactful events. As an integral part of the team, the intern will support day-to-day operations, contribute to meaningful projects, and help amplify our advocacy efforts.

This is a unique opportunity to gain hands-on experience in creative community engagement and communications. You'll work alongside industry professionals, contribute to meaningful initiatives, and develop valuable administrative and coordination skills.

Key Responsibilities:

Administrative Support 

• Assist with scheduling meetings, managing calendars, and organizing digital files.

• Maintain accurate records of member requests, workshop attendance, and resource usage.

• Help prepare materials for workshops and meetings, including agendas, presentations, and follow-up communications..

Community Coordination 

• Support the development of a new affinity group by tracking member interests and engagement.

• Help match storytellers with relevant experts and resources based on their needs.

• Monitor and respond to incoming requests, ensuring timely and professional communication. 

Event Logistics 

• Assist in planning and executing in-person and virtual workshops.

• Coordinate with partners and vendors to ensure smooth event operations.

• Help gather feedback and compile post-event reports. 

Required Skills & Qualifications 

We are seeking candidates with the following characteristics: 

• Organized, reliable, and proactive with strong attention to detail.

• Excellent written and verbal communication skills.

• Comfortable working independently and collaboratively.

• Passionate about storytelling, media, and community building.

• Interest in climate change and health topics is a plus

Disclaimer:  This description should not be construed to contain every function or responsibility. At management's discretion, the employee may be assigned different or additional duties from time to time.

Compensation

The expected pay rate for this role is $20.00 per hour

For consideration, please send your resume and a short cover letter that explains why you’re excited about this internship to careers@televisionacademy.com.