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Evaluate

Enterprise IT decisions no longer wait on decision-makers

Patterns forming in enterprise software ownership

As enterprise systems become more integrated, ownership shifts downstream, exposing gaps among accountability, coordination and operational outcomes.

Evaluate

9 top unified communications providers for 2026

Compare the latest architecture developments, as well as advanced communications and collaboration UC platform features, offered by the leading unified communication providers.

Pressure points affecting enterprise software decisions

As systems interconnect, decision order and timing increasingly shape outcomes, narrowing options and increasing adjustment pressure.

Problem Solve

5 remote work communication challenges and how to fix them

Successful remote work communication depends on more than tools alone. Explore the technology, governance and usage gaps that create risk for IT teams and how to address them.

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  Hot desking vs. hoteling: Which hybrid model works?

  As hybrid work shrinks traditional office footprints, organizations must decide how to support in-office employees. Hot desking and hoteling offer two distinct approaches.

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  RCS vs. SMS: What's the difference?

  RCS is a newer messaging standard with advanced features and improved business messaging. Comparing RCS and SMS helps IT leaders assess business and customer messaging options.

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  Designing UC platforms for seamless collaboration anywhere

  Unified communications is much more than just a productivity tool. For companies to be successful, UC must be viewed as part of the organization's overall strategic objective.

Videos, Podcasts, Photo Stories and Infographics

Sections from across Search Unified Communications

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• Team collaboration software

  Microsoft bets on human-agent team collaboration

  At Microsoft Ignite, executives outlined the future of human-agent collaboration where AI agents are gaining specialized roles to enhance team collaboration.

• Google Evolves Its CCAI Services to a Full CCAI Platform

  The expanded Contact Center AI (CCAI) is now a full end-to-end platform designed to help companies reimagine customer experiences.

• The New Career Skills the AI Era Will Require

  Forget the classic STEM toolbox – according to pros at Enterprise Connect, these new areas of expertise will be in demand.