
Modern contact centers face persistent challenges around customer expectations, staffing and data access. Addressing them requires more than incremental operational fixes. Continue Reading

DHCP is vital for IP address allocation across networks, ensuring business continuity. Regular assessments mitigate risks, enhance resilience and prevent costly outages. Continue Reading

AWS re:Invent 2025 introduced Interconnect - multicloud, a platform aimed at simplifying multi-cloud and hybrid networking and enabling secure, high-speed connectivity. Continue Reading

Palo Alto Networks acquired observability platform Chronosphere for $3.35 billion. The deal aims to enable AI-driven autonomous operations and create self-healing infrastructure. Continue Reading

Linux administrators are overseeing more systems than ever. Managing system and service settings can be a challenge, but the systemctl command can make those tasks easier. Continue Reading

Demands for data center and networking capacity for AI are likely to surge. Learn why AI providers are collaborating on Ethernet technology to support this growth. Continue Reading

Cisco claims its Silicon One P200 chip can replace larger, more power-hungry data center interconnects, as AI development pushes the limits of power grids. Continue Reading

AWS and Azure have private networking services with key similarities and differences. Compare Amazon VPC vs. Azure VNet to determine their private networking use cases. Continue Reading

AI-driven technologies require new practices after they're integrated into networks. For AI to run properly, networks must have full network observability. Continue Reading

The company's latest networking chip promises better bandwidth, security and connectivity throughout and between data centers. Continue Reading

In a familiar move, the semiconductor giant's Network and Edge unit will operate independently with Intel's backing. Continue Reading

A content delivery network (CDN), also called a content distribution network, is a group of geographically distributed and interconnected servers. Continue Reading

ONOS (Open Network Operating System) is an OS designed to help network service providers build carrier-grade software-defined networks architected for high scalability, availability and performance. Continue Reading

Edge computing remains primarily on-prem, but evolving technologies like 5G might enable some workloads to migrate to shared hosting models, creating a hybrid computing ecosystem. Continue Reading

Data center migrations can be complex. Follow this best practices guide to better understand the migration process and tools to use that maximize uptime and avoid data loss. Continue Reading

Network bandwidth is a measurement indicating the maximum capacity of a wired or wireless communications link to transmit data over a network connection in a given time. Continue Reading

A point of presence (PoP) is a point or physical location where two or more networks or communication devices build a connection from one place to the rest of the internet. Continue Reading

Green networking is the practice of selecting energy-efficient networking technologies and products to minimize resource use whenever possible. Continue Reading

When it comes to application monitoring, edge workloads are outliers -- literally and metaphorically. Learn what sets them apart and how to implement monitoring best practices. Continue Reading

The networking giant's latest products underscore the importance of agentic AI and security within computing infrastructure. Continue Reading
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Cisco targets the AI infrastructure market with new equipment and software, including AI agents that simplify network and security operations. Continue Reading

The networking company launched new tools to meet the AI needs of enterprise customers in the data center. Continue Reading

Edge computing is popular, but it's not going to benefit every IoT device or workload. Look at the various types of edge computing and examples. Are you ready to push it to the edge? Continue Reading

Discover the powerful advantages of edge computing over cloud computing, delivering faster performance and significantly lowering data transfer costs. Dive into the essential services provided by leading industry players. Continue Reading

Data center interconnect (DCI) technology links two or more data centers so they can share resources. Continue Reading

A new 'digital circuit breaker' capability for HPE Private Clouds, increased visibility of third-party hardware with OpsRamp and new SASE capabilities arrive for HPE Aruba. Continue Reading

Traffic shaping, also known as packet shaping, is a congestion management method that regulates network data transfer by delaying the flow of less important or less desired packets. Continue Reading

Quantum networking promises secure, high-speed communication -- someday. There are huge practical challenges, including fragility, cost and integration with traditional networks. Continue Reading

Open networking describes a network that uses open standards and commodity hardware. Continue Reading

Networking services enhance multi-cloud network reliability by reducing configuration errors, adding redundancy and ensuring seamless connectivity across cloud environments. Continue Reading

Nvidia's upcoming advanced GPUs, Blackwell Ultra and Vera Rubin, give it as much as a two-year lead over competitors, an analyst says. Continue Reading

East-west traffic refers to the transfer of data packets that move from server to server within a network's data center. Continue Reading

A cloud-native network function (CNF) is a service that performs network duties in software, as opposed to purpose-built hardware. Continue Reading

Cisco reported a 9% revenue increase, driven by AI demand. The company plans to launch new AI infrastructure products, focusing on enterprise data center trends. Continue Reading

Cisco introduces the Smart Switch series, as enterprises refresh networks in preparation for running AI models and applications. Continue Reading

Cloud orchestration (cloud orchestrator) is the use of programming technology to manage the interconnections and interactions among workloads on public and private cloud infrastructure. Continue Reading

Businesses might see cloud computing and cloud networking as interchangeable due to similarities, but the two strategies dictate different processes and fulfill different goals. Continue Reading

Cloud transformation is a migration process in which a business's IT infrastructure, data, applications and software are moved to cloud-based environments. Continue Reading

Get a clear view of cloud's historical milestones, how it evolved into the juggernaut it is today and transformed the commercial and working worlds for businesses and consumers. Continue Reading

Organizations use cloud monitoring tools to manage on-premises, hybrid and cloud networks. Discover the features of seven cloud monitoring tools that can enhance performance. Continue Reading

As the market share gap tightens among AWS, Microsoft and Google, see how their features and offerings stack up against each other and some of the smaller cloud providers. Continue Reading

For companies modernizing their business operations, hybrid cloud's embrace of AI, edge computing and integration promises unique levels of flexibility, security and control. Continue Reading

Pay-as-you-go cloud computing, or PAYG cloud computing, is a payment method for cloud computing that charges based on usage. The practice is similar to that of utility bills, using only resources that are needed. Continue Reading

Businesses migrating to the cloud can reap benefits they wouldn't get staying on the premises -- but then there's the pricing. Check out cost structures of the big three providers. Continue Reading

Google Cloud is a suite of public cloud computing services offered by Google. Continue Reading

Cloud testing is the process of using the cloud computing resources of a third-party service provider to test software applications. Continue Reading

Software as a service (SaaS) is a software distribution model in which a cloud provider hosts applications and makes them available to end users over the internet. Continue Reading

A cloud-native application is a program that is designed for a cloud computing architecture. These applications are run and hosted in the cloud and are designed to capitalize on the inherent characteristics of a cloud computing software delivery model. Continue Reading

A cloud server is a virtual server that operates in a cloud computing environment and makes its resources accessible to users remotely over a network. Continue Reading

A public cloud is a third-party managed platform that uses the standard cloud computing model to make resources, applications and services available on demand to remote users around the world. Continue Reading

The network transition from data centers to hybrid and multi-cloud environments makes the network delivery path difficult to find. Here are four ways to make that process easier. Continue Reading

Evaluate how these 10 characteristics of cloud computing, such as on-demand self-service and broad network access, can help you become a more nimble and cost-effective business. Continue Reading

Many enterprises use on-premises network management, but some are transitioning to cloud-based management. Enterprises should evaluate both options before deciding which to use. Continue Reading

A MAC address (media access control address) is a 12-digit hexadecimal number assigned to each device connected to the network. Continue Reading

Cloud sprawl is the uncontrolled proliferation of an organization's cloud instances, services or providers. Continue Reading

Cloud networking is a type of IT infrastructure in which the cloud hosts some or all of an organization's networking resources. Continue Reading

Contact centers can be sitting ducks for fraudsters, but comprehensive agent training, authentication techniques and advanced technologies can protect businesses and customers. Continue Reading

A well-designed monitoring program identifies customer pain points and gathers valuable intelligence that can improve agent performance and CX, as well as products and services. Continue Reading

Successful contact center RFPs are built on collaboration, vendor research, countless questions and answers, scorecards, shortlists, trial runs, bakeoffs and the final decision. Continue Reading

AWS Outposts is a fully managed service from Amazon Web Services (AWS) that enables users to set up a hybrid cloud by extending AWS infrastructure, services, application programming interfaces (APIs) and tools to any datacenter, colocation space or on-premises facility. Continue Reading

Businesses use contact center outsourcing to alleviate agent understaffing, expand customer service and reduce costs, but loss of control and service inconsistency are concerns. Continue Reading

The alarming rise in contact center turnover rates negatively impacts agent morale, customer interactions and ROI. In many ways, AI is seen as both the cause and the solution. Continue Reading

Cloud and on-premises subnets use IP ranges, subnet masks or prefixes, and security policies. But cloud subnets are simpler to set up, while on-prem configuration is still manual. Continue Reading

Technologies like agent analytics, video conferencing, collaboration tools, workforce management applications and cloud software can help manage remote contact centers. Continue Reading

If customers know organizations can keep their data safe in the contact center, they have more positive experiences. This checklist of best practices can help establish that trust. Continue Reading

Distributed computing is a model in which components of a software system are shared among multiple computers or nodes. Continue Reading

Alexander Graham Bell, Steve Jobs and the Baby Bells played notable roles in the contact center's transformation into the front line of communication for businesses and customers. Continue Reading

File Transfer Protocol (FTP) is a network protocol for transmitting files between computers over TCP/IP connections. Continue Reading

A contact center compliance checklist can serve as a starting point for contact center managers as they seek to comply with internal and external requirements. Continue Reading

AWS PrivateLink is a networking feature from Amazon Web Services (AWS) that eases and secures connectivity between AWS Virtual Private Clouds (VPCs) and other services while protecting data from exposure to the internet. Continue Reading

A software-defined data center (SDDC) is a server management concept in which all infrastructure elements -- networking, storage and compute -- are virtualized and delivered as a service. Continue Reading

An Amazon EC2 instance is a virtual server in Amazon's Elastic Compute Cloud (EC2) scalable compute platform for running applications on the Amazon Web Services (AWS) cloud. Continue Reading

Doug Merritt has been in the multi-cloud networking business for a year, but still draws on his experience as CEO of Splunk to steer Aviatrix toward a new phase of growth. Continue Reading

CASB and SASE enhance network and SaaS application security. CASB acts as a security layer for cloud services, while SASE integrates networking and security into one framework. Continue Reading

Contact centers and their multifunctional capabilities can provide businesses with a competitive edge through improved agent performance, customer engagement and brand loyalty. Continue Reading

As enterprises seek ways to reduce their environmental footprints, one popular way is to migrate on-premises networking infrastructure to third-party CSPs. Continue Reading

SASE has broad enterprise appeal because it combines security and connectivity. With so many vendor options available, enterprises might need help narrowing the search. Continue Reading

Experts at the Cisco Live 2024 conference discussed the future of AI in networks and how its use can help simplify network and data center operations. Continue Reading

Arista, Cisco and HPE are racing to seize a share of the promising GenAI infrastructure market. Cisco and HPE have computing, networking and software; Arista focuses on networking. Continue Reading

These fundamental protocols make transferring data easier by focusing on both communication and transportation through different mediums. Continue Reading

Secure access service edge (SASE), pronounced sassy, is a cloud architecture model that bundles together network and cloud-native security technologies and delivers them as a single cloud service. Continue Reading

Compatibility issues and the initial limited release of 5G have hindered edge computing adoption. But widescale 5G rollouts, advances in AI and new use cases could drive deployment. Continue Reading

Cisco partners with Nvidia on HyperFabric as customers try to understand how generative AI will help them manage their network infrastructure. Continue Reading

Network connectivity can make or break a cloud deployment. Discover the basics of Azure network services with this list of key offerings and terms. Continue Reading

AWS Reserved Instances (RIs) refer to compute capacity that can be reserved on Amazon Elastic Compute Cloud (Amazon EC2) and Amazon Relational Database Service (Amazon RDS) to take advantage of discounted pricing. Continue Reading

GenAI deployment requires optimized infrastructure. The networking aspects, such as workload placement and the type of deployment model, could determine GenAI performance. Continue Reading

A subnet mask is a 32-bit binary number used in modern network addressing schemes to differentiate between a network's location and the specific location of a host or device on that network. Continue Reading

Conventional and high-performance computing networks cannot adequately support AI workloads, so network engineers must build specialized networks to accommodate their massive size. Continue Reading

SASE and SD-WAN are two similar architectures administrators use to provide secure network access, but they differ in terms of deployment, security, connectivity and more. Continue Reading

A well-architected network infrastructure is vital for Kubernetes cluster networking, providing seamless communication and resource orchestration across containerized workloads. Continue Reading

A cloud management platform (CMP) is a suite of integrated software tools that an enterprise can use to monitor and control cloud environments. Continue Reading

Data center services provide the supporting components necessary to the proper operation of a data center. Continue Reading

Cloud load balancing is the process of distributing workloads across computing resources in a cloud computing environment and carefully balancing the network traffic accessing those resources. Continue Reading

The quantum internet is a hypothetical secure network made of qubits. It differs from the classical internet with its use of quantum principles for enhanced security and computing. Continue Reading

Quantum networking and unified communications might seem a long way off, but it's not too early to see how it might reshape UC. For one thing, hacking will be a lot more challenging. Continue Reading

OpenStack is a collection of open source software modules and tools that provides organizations with a framework to create and manage both public cloud and private cloud infrastructure. Continue Reading

Cisco has launched a SaaS product for applying policy controls to AI model-bound data and an Nvidia partnership to bolster Cisco UCS servers for AI at the edge and data centers. Continue Reading

Juniper's Mist AI update will include using the Marvis virtual network assistant to obtain information on data center cabling, configurations and connectivity issues. Continue Reading

Immersed in the 'should I stay or should I go' cloud migration debate? Before vacating the premises and moving 'up there,' ponder these advantages and disadvantages. Continue Reading

Equinix markets its Fabric Cloud Router as a monthly subscription service that organizations can access and configure quickly. It includes an SLA for 99.999% uptime. Continue Reading

A hybrid cloud is a cloud computing environment that uses a mix of on-premises, private cloud and third-party public cloud services with orchestration among these platforms. Continue Reading

With its blockbuster acquisition of Juniper Networks, HPE gains more data center networking and AI technologies as well as other important advantages. Continue Reading
Intelligence and advice powered by decades of global expertise and comprehensive coverage of the tech markets.
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