
Firmware, such as BIOS or UEFI, plays a crucial role in how securely a Windows device starts and operates. Organizations need to know what versions are running on their endpoints. Continue Reading

Configuring Windows 11 firmware settings requires that admins access the Unified Extensible Firmware Interface. Using so-called 'BIOS keys' makes this process quick and easy. Continue Reading

With AI capabilities and 87+ browser-based apps per organization, browsers have evolved into OSes that demand enterprise-grade security and management strategies. Continue Reading

Nvidia's strategic $5 billion investment gives the GPU giant access to Intel's customer base while providing Intel with much-needed support in the competitive AI market. Continue Reading

At Black Hat 2025, some vendors had intriguing acquisitions and announcements in the realms of shadow AI, unmanaged devices and browser security. Continue Reading
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When organizations need to manage Windows updates, Windows Update for Business can provide all the control they need. And IT should consider Group Policy to manage it. Continue Reading

End-user experience monitoring (EUEM) is the process of monitoring the performance of IT resources from an end user's perspective. Continue Reading

There are many ways to reset a desktop, and resetting from BIOS is perhaps the most drastic of these options. Learn how this reset differs, how to perform it and when to use it. Continue Reading

While they have some disadvantages, in-place Windows upgrades can deliver a smooth transition between the OSes with minimal IT oversight. There are two main methods IT can use. Continue Reading

Licensing for Windows Hello for Business is a simple process, but the setup involves making several decisions, including how to host the service, authentication types and more. Continue Reading

Microsoft improved the feature that automates local administrator password management in Windows Server and the client OS. This tutorial explains the updates and how to set it up. Continue Reading

PC as a service (PCaaS) is a device lifecycle management model in which an organization pays a monthly subscription fee to lease endpoint hardware (PCs) and management services from a vendor instead of purchasing them outright. Continue Reading

Just how much does Windows Hello for Business cost? It's not exactly a simple answer, but the good news is that there are lots of ways to attain a license. Continue Reading

While Windows Hello is easy to set up on the user level, Windows Hello for Business needs a bit more back-end legwork to meet the infrastructure and licensing requirements. Continue Reading

The Desktop Management Interface (DMI) is a standard industry framework for managing and tracking components on one or more personal computers, laptops or servers, usually from a centralized console. Continue Reading

There are numerous options for thin client hardware including dedicated thin clients and retired PCs, but the evolution of tablets makes them viable as virtual desktop endpoints. Continue Reading

Windows Hello allows desktop admins to manage local Windows authentication with new tools, but the difference between the free and business versions is critical for IT to know. Continue Reading

When administrators can deploy Windows systems in many ways, creating a custom VM with Hyper-V enables them to efficiently deploy a copy of one desktop to a whole user base. Continue Reading

Hyper-V is an incredibly flexible tool that can fill many roles for IT administrators, so it is a good idea to learn how this technology works and what exactly it can do. Continue Reading

Google Drive is a cloud-based storage service that allows users to store and share files online. Continue Reading

When a Windows desktop is frozen and can't update, there could be many causes. The troubleshooting process can be complicated, but there are some universal steps for IT to follow. Continue Reading

When Windows 11 administrators encounter an issue with a desktop without a clear fix, they should perform general troubleshooting steps in a specific order to minimize risk. Continue Reading

There will be a ton of security topics that RSA Conference-goers can check out, but IT admins should be aware of three common themes surrounding email and endpoints. Continue Reading
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The Microsoft Windows Assessment and Deployment Kit (Windows ADK) is a set of tools that IT professionals can combine to prepare, assess and launch image-based Windows deployments. Continue Reading

Organizations that use Windows Update for Business to manage Windows OS updates and patches should learn how to make the most of the reporting features it offers. Continue Reading

When organizations deploy Windows OS updates, they can use Windows Update for Business alongside Intune to closely manage all aspects of those updates. Continue Reading

Troubleshooting is a systematic approach to problem-solving often used to find and correct issues with complex machines, electronics, computers and software systems. Continue Reading

A remote desktop is a program or an operating system feature that allows a user to connect to a computer in another location, see that computer's desktop and interact with it as if it were local. Continue Reading

Virtual desktops and remote desktops do some of the same things, but they are quite different when it comes to hosting and management. Continue Reading

Microsoft Windows System Image Manager (SIM) is a tool in the Windows Assessment and Deployment Kit that IT professionals can use to create and manage unattended setup answer files for Windows before installing the operating system. Continue Reading

While AI PCs show legitimate promise, the rock-solid use cases haven't been as prominent. However, security vendor ESET is showing more concrete applications of this technology. Continue Reading
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AI PCs have struggled to find a perfect use case, but the need for stronger security systems on local desktops, along with agentic AI might end that struggle. Continue Reading
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Not all Windows updates are the same, so IT needs to make the most of Windows Update for Business to deliver the ideal updates to the desired endpoints on time. Continue Reading

While Windows Hello for Business can be a helpful feature, sometimes IT will need to disable it. Learn two approaches to disabling this authentication service and when to do each. Continue Reading

Unmanaged devices present numerous risks, but how did they gain access to the network without any management in place? IT should learn how this happens and what to do when it does. Continue Reading

Desktop administrators need to learn how Windows OSes function to work most effectively, and the kernel at the center of the OS is a great place to start. Continue Reading

A factory reset may be necessary when a device has performance issues or is set to go to a new user. IT can execute this process in Windows 11 while avoiding unwanted data loss. Continue Reading

There are many factors that will help desktop administrators select the right OS for a given situation, and one of them is the underlying architecture and kernel of each OS. Continue Reading

The kernel is key to Windows desktops, and when something goes wrong with it, the whole OS can break. Learn how the kernel functions to inform the ways to fix any issues. Continue Reading

Most devices go through Intune Autopilot enrollment without any issues, but when problems arise, IT needs to be ready to act. Continue Reading

As a longtime Mac user, the transition to any sort of Windows device would present a challenge. But the move to an AI PC presents even more growing pains and opportunities. Continue Reading
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IT administrators might need to find the Print Management Console for a variety of reasons, but sometimes it is nowhere to be found. Learn the steps to take in a situation like this. Continue Reading

With the Windows 10 Print Management utility, Windows administrators can make the most of printing settings and avoid errors leading to lost productivity. Continue Reading

Avoid unexpected surprises, and learn how to bring consistency to your on-premises infrastructure and cloud resources with the overhauled configuration management tool. Continue Reading

A black screen can be a symptom of several issues with a Windows 11 desktop. Knowing where to look for the source of the problem can simplify the troubleshooting process. Continue Reading

A configuration file, often shortened to config file, defines the parameters, options, settings and preferences applied to operating systems (OSes), infrastructure devices and applications in an IT context. Continue Reading

Administrators can use Hyper-V virtual machines for numerous reasons. Windows administrators should follow these steps to create new VMs no matter what their intended use is. Continue Reading

With a custom Windows 11 ISO file, IT departments can streamline deployment and apply new version of Windows to repair OS instances. Continue Reading

IT administrators can use Intune to manage numerous settings related to Windows OSes and business apps. The Windows Autopatch feature can automate and improve those processes. Continue Reading

The days of IT departments manually provisioning Windows OSes and company settings onto each PC are long gone, but IT staff still should know how to deploy OSes via ISO file. Continue Reading

Organizations have growing security and management needs, so partnerships between vendors such as the Omnissa-CrowdStrike partnership provide necessary synergy for IT staff. Continue Reading
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Remote desktop protocol (RDP) is a secure network communications protocol developed by Microsoft. Continue Reading

The key management tool for enterprises with a heavy investment in on-premises infrastructure is set for its next major release to coincide with the arrival of Windows Server 2025. Continue Reading

While wiping and reinstalling via a clean install is the simplest way to fix a broken Windows 11 desktop, an ISO file repair can help save some of the desktop's settings and files. Continue Reading

Organizations looking to boost productivity for key Windows users should learn what Copilot+ PCs can offer and what workflows the features can help with. Continue Reading

AMD Ryzen is the brand name for Advanced Micro Devices' line of desktop and mobile processors. Continue Reading

Kernel mode exists to keep user applications from disrupting critical system functions. Learn how each state works and what can happen when an error occurs in kernel mode. Continue Reading

Diskpart is one of the oldest disk management tools in Windows, but it remains useful for its advanced capabilities in automation and granular control compared to other utilities. Continue Reading

IT administrators had to jump into action after the CrowdStrike outage to recover faulty desktops. Learn how to use the Microsoft Recovery Tool to fix Windows 11 issues. Continue Reading

A device driver, or driver, is a special kind of software program that controls a specific hardware device attached to a computer. Continue Reading

Intel's failure to profit from the red-hot AI market is behind plans to cut 15,000 jobs. The workforce reduction is part of a $10 billion cut in capital expenses in 2025. Continue Reading

Enterprises with the IT talent might turn to open-source software as a backup for commercial products to mitigate damage from a CrowdStrike-like IT outage, researcher said. Continue Reading

Running the Software License Manager from the command line or using Key Management Services for automatic activation can sidestep one hurdle to get going with Windows Server 2019. Continue Reading

The process of an upgrade to Windows 11 -- or any new desktop OS -- is a massive undertaking. IT professionals must plan out each phase carefully and test the system thoroughly. Continue Reading

Group Policy and Microsoft Intune are both mature device management technologies with enterprise use cases. IT should know how to pick between these tools or when to use both. Continue Reading

As Microsoft prods its customers toward Windows 11, organizations should be asking what their approach to the new OS will be and when is best for them to migrate. Continue Reading

When IT administrators need to edit a Group Policy at the domain level, they can download the RSAT management tool and change policies from the local Windows desktop. Continue Reading

There are several types of Group Policies that could exist for a particular desktop, so IT must carefully manage these different GPOs to ensure the correct policies are in place. Continue Reading

There are many ways local AI on PC hardware can help users, but the broader use cases aren't there yet. Learn about the emerging AI PC market and where it still needs to grow. Continue Reading
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Intune administrators can use many of the same mechanisms to manage compliance policies for Windows and macOS desktops alike. Learn how to create those policies for Macs. Continue Reading

A comprehensive patch management policy is insurance against security vulnerabilities and bugs in networked hardware and software that can disrupt your critical business processes. Continue Reading

When a device reaches its end of life, IT needs to remove that device from any management software, such as Microsoft Intune. But there are several removal options to learn. Continue Reading

Google plants its stake in the marketing and advertising vertical with a bot tuned to help creatives craft campaigns, storyboards, images and text with generative AI. Continue Reading

Windows XP EOL meant upgrading to Windows 7, but times have changed. IT pros can use the next upgrade cycle as an opportunity to reevaluate endpoints and consider DaaS or AI PCs. Continue Reading
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While patching desktops has some universal aspects across systems, there are specific Linux best practices that Linux administrators need to know. Here are eight important ones. Continue Reading

It might not be the most exciting responsibility, but the value of a well-executed patch management strategy can't be denied. Use these best practices to build a smooth process. Continue Reading

There are several ways that IT administrators and users can change the name of Intune-managed Windows devices, but first they must understand the different types of device names. Continue Reading

Local admin accounts can cause problems for Windows administrators due to their lack of oversight and privileged account status. Learn how IT can manage these accounts with Intune. Continue Reading

Salesforce admins and developers can build custom generative AI assistants for workflows across the platform for sales, service, marketing and e-commerce. Continue Reading

The Intune enrollment process can follow several paths, but one of the most common and efficient approaches involves Windows Autopilot. IT can set this up within Intune. Continue Reading

Nvidia's RTX 500 and RTX 1000 GPUs are for the lightest mobile workstations. Intel's Core Ultra with a built-in GPU can handle many AI-powered tasks on the workhorse computers. Continue Reading

Broadcom's sale of VMware EUC to private equity firm KKR will likely mean big changes, but the deal shouldn't be compared to Citrix's sale to Vista. Here's why. Continue Reading
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Customers that pair VMware's hypervisor with Horizon and Workspace One desktops might feel licensing jitters, but the deal could lead to more flexibility. Continue Reading

When Windows issues arise, desktop administrators can use the gpresult utility to see what Group Policy settings are in place and which ones should be applied. Continue Reading

Group Policy can be a helpful tool during the troubleshooting process. Further, refreshing a system's Group Policy settings with gpupdate can solve plenty of issues. Continue Reading

IT administrators might encounter an error message that states 'access denied' when working with Group Policy. There are a few different steps to fix a problem like this. Continue Reading

Copilot Pro, a faster version of Microsoft's AI tool, debuts with features such as 'roll your own GPT,' where users can build custom LLMs, along with looser license requirements. Continue Reading

Making changes to the Windows registry presents numerous risks for desktop administrators. Find out when to tweak the registry and what tools can help with that task. Continue Reading

No matter how an organization wants to retire a device when it reaches its end of life, IT must first ensure that any sensitive data on it has been properly destroyed. Continue Reading

Copilot for Microsoft 365 offers AI-powered functionality to users, but there's more to consider before installing it. Data governance and licensing determine the setup process. Continue Reading

The simplest way to fix a broken Windows 11 registry is to restore a backup, but that isn't always possible. Find out different methods to fix a broken registry. Continue Reading

Intel's Core Ultra CPUs now contain embedded AI neural processing, which adds options for device manufacturers to divide demand for AI processes among different hardware resources. Continue Reading

Sustainability should be a consideration at every stage of the device lifecycle, and this doesn't stop at device retirement. Recycling enterprise devices offers several benefits. Continue Reading

The new term 'autonomous endpoint management' aims to offer IT teams AI-driven automation that can improve employee experience and simplify device administration. Continue Reading
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AWS bowed a new entry into the thin client space, which appeals to a limited audience of Amazon WorkSpaces-based orgs. What we really want is to ditch the work laptop for good. Continue Reading

Finding the right device for a business scenario can be challenging, and adding rugged conditions to the mix can complicate things further. Learn about that endpoint market. Continue Reading

AWS rolls out a computer in a Fire TV Cube box. The $195 device gives enterprises an inexpensive end-user hardware option for remote workers and promises tighter data security. Continue Reading

Microsoft 365's Copilot assistive AI features come with a big price tag, but experts are bullish that they could return the investment to users -- and more. Continue Reading

Microsoft Windows Deployment Image Servicing and Management (DISM) is a command-line tool that allows IT administrators to service Windows desktop images and virtual hard disks prior to deployment to users. Continue Reading

DisplayPort is an interface for digital displays, particularly computer monitors. Continue Reading

DEX technologies focus on ensuring users have the tools and high-performing technology they need. But is it a good idea to rely on user sentiment as a universal metric? Continue Reading
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Intune and PowerShell have a lot of unique management actions they can take, but with the help of the Intune management extension, they can communicate and manage more efficiently. Continue Reading
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