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If you’ve received an in-app or email error notification, here’s where you’ll find the resources you need to get things back on track.
Account and billing errors - Errors related to billing and account management
Integration errors - Errors applicable to integrations
Destination errors - Errors applicable to destinations
Account Login, Password Reset, & Lockout IssuesIf you’re having trouble logging into your Stitch account, this is the place to start.
Payment Processing ErrorsEncountering errors when trying to enter your payment info into Stitch? Before you contact support, we recommend seeing if these simple fixes resolve the issue.
Connection errors - Errors arising from insufficient permissions, incorrect configuration, etc.
Extraction errors - Errors that arise during Extraction. These will surface in an integration’s Extraction Logs.
Database Integration Connection ErrorsResolve errors related to connecting to a database integration.
Re-authorizing IntegrationsIf you see a message that asks you to re-authorize an integration, it means that Stitch’s permissions to that service have been revoked.
SaaS Integration Connection ErrorsIf Stitch is unable to connect to one of your SaaS integrations, the issue may be a security setting on the integration provider’s side.
Common SaaS Integration Extraction Error ReferenceExtraction errors applicable to all SaaS integrations and how to resolve them.
Database Integration Extraction Error ReferenceExtraction errors for database integrations and how to resolve them.
Google Sheets Extraction Error ReferenceExtraction errors for Google Sheets integrations and how to resolve them.
Intercom Extraction Error ReferenceExtraction errors for Intercom integrations and how to resolve them.
NetSuite Extraction Error ReferenceExtraction errors for NetSuite integrations and how to resolve them.
Pardot Extraction Error ReferenceExtraction errors for Pardot integrations and how to resolve them.
Salesforce Extraction Error ReferenceExtraction errors for Salesforce integrations and how to resolve them.
Salesforce Replication & Selecting Too Many ColumnsIf a single Salesforce object has a large number of columns set to replicate, issues with replication may arise.
Unable to Load Tables Due to Source Database Access LevelMitigate issues with tables displaying in the Tables to Replicate tab by limiting the authorizing database user’s access to source tables.
Connection errors - Errors arising from insufficient permissions, incorrect configuration, etc.
Loading errors - Errors that arise during Loading. These will surface in the Notifications tab and in an integration’s Loading Reports.
Destination Connection Error ReferenceResolve errors related to connecting to your Stitch destination.
Panoply Connection IssuesIf you’re having trouble with setting up or connecting to your Panoply data warehouse in Stitch, try these troubleshooting steps before reaching out to support.
AWS & Redshift I/O Connection ErrorsWhile typically transient, I/O errors arise from connection issues between Stitch and your data warehouse. If persistent, these errors may be indicative of a larger issue.
Destination Loading Error ReferenceResolve errors related to loading data into your Stitch destination.
Redshift VACUUM ErrorsIf you received aVACUUM notification, it means that Stitch hasn’t been able to successfully completeVACUUM some tables in your data warehouse for more than 10 days.
Redshift View Dependency ErrorsIf you’ve received a ‘Dependent Views’ error for your Redshift or Panoply data warehouse, you may need to temporarily drop dependent objects.