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Intercom (v2)

Intercom integration summary

Stitch’s Intercom integration replicates data using theIntercom API (V2.5). Refer to theSchema section for a list of objects available for replication.

Intercom feature snapshot

A high-level look at Stitch's Intercom (v2) integration, including release status, useful links, and the features supported in Stitch.

Connecting Intercom

Step 1: Add Intercom as a Stitch data source

1. Sign into your Stitch account.

2. On the Stitch Dashboard page, click theAdd Integration button.

3. Click theIntercom icon.

4. Enter a name for the integration. This is the name that will display on the Stitch Dashboard for the integration; it’ll also be used to create the schema in your destination.

   For example, the name “Stitch Intercom” would create a schema calledstitch_intercom in the destination.Note: Schema names cannot be changed after you save the integration.

Step 2: Define the historical replication start date

The Sync Historical Data setting defines the starting date for your Intercom integration. This means that dataequal to or newer than this date will be replicated to your data warehouse.

Change this setting if you want to replicate data beyond Intercom’s default setting of1 year. For a detailed look at historical replication jobs, check out theSyncing Historical SaaS Data guide.

Step 3: Create a replication schedule

In theReplication Frequency section, you’ll create the integration’sreplication schedule. An integration’s replication schedule determines how often Stitch runs a replication job, and the time that job begins.

Intercom integrations support the following replication scheduling methods:

• Replication Frequency

• Anchor Scheduling

• Advanced Scheduling using Cron (Advanced or Premium plans only)

To keep your row usage low, consider setting the integration to replicate less frequently. See theUnderstanding and Reducing Your Row Usage guide for tips on reducing your usage.

Step 4: Authorize Stitch to access Intercom

Lastly, you’ll be directed to Intercom’s website to complete the setup.

1. If you aren’t already logged into Intercom, you’ll be prompted to do so.
2. Next, a screen requesting access to Intercom will display.Note: Stitch will only ever read your data.
3. ClickConnect.
4. After the authorization process successfully completes, you’ll be redirected back to Stitch.
5. ClickAll Done.

Step 5: Set objects to replicate

The last step is to select the tables and columns you want to replicate.Learn about the available tables for this integration.

Note: If a replication job is currently in progress, new selections won’t be used until the next job starts.

• Selection options
• Individual tables and columns
• All tables and columns

Initial and historical replication jobs

After you finish setting up Intercom, itsSync Status may show asPending on either the Stitch Dashboard or in the Integration Details page.

For a new integration, aPending status indicates that Stitch is in the process of scheduling the initial replication job for the integration.This may take some time to complete.

Free historical data loads

The first seven days of replication, beginning when data is first replicated, are free. Rows replicated from the new integration during this time won’t count towards your quota. Stitch offers this as a way of testing new integrations, measuring usage, and ensuring historical data volumes don’t quickly consume your quota.

Intercom table reference

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