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Responsys (v1)

Responsys feature snapshot

A high-level look at Stitch's Responsys (v1) integration, including release status, useful links, and the features supported in Stitch.

Connecting Responsys

Responsys setup requirements

To set up Responsys in Stitch, you need:

• Export files that adhere toStitch’s requirements. Files that aren’t set up correctly may not be replicated successfully, or may cause issues during extraction.

Step 1: Add Stitch's Public Key to your Responsys SFTP server

Stitch uses an SSH tunnel to securely connect to your Responsys SFTP server. This means that to connect successfully, you’ll need to add Stitch’s Public Key to your server.

• Step 1.1: Retrieve your Stitch public key

• Step 1.2: Determine your SFTP server hosting

Step 1.1: Retrieve your Stitch public key

1. On the Stitch Dashboard page, click theAdd Integration button.
2. Click theResponsys icon.

3. The Stitch public key will be at the top of the page that opens:

   

Step 1.2: Determine your SFTP server hosting

Next, you’ll need to add the public key to your SFTP server. The steps for doing this depend on how your SFTP server is hosted:

If you skip this step or the Public Key is added incorrectly, the following error will surface when you save the integration in Stitch:

"Message from SFTP server: Authentication failed. - Please ensure that the server is configured to accept the public key for this integration."

Step 2: Verify Responsys Connect data export configuration

Stitch’s Responsys integration replicates.csv or.txt files created as part of aConnect data export job. In the Responsys app, jobs are created and managed in theManage Connect page, accessed viaData > Connect.

File settings are defined in theDestination Specification step of the Connect data export process, which can be seen in the image to the right.

The settings in theDestination Specification page must match the required values listed in the table below. This will ensure that data is replicated successfully from Responsys.

Step 3: Connect Stitch

In this step, you’ll complete the setup by entering the connection details and defining replication settings in Stitch:

• Step 3.1: Define the Responsys connection details

• Step 3.2: Define the historical sync

• Step 3.3: Create a replication schedule

Step 3.1: Define the Responsys connection details

The info you need to complete the remaining fields depends on how your SFTP server is hosted:

Step 3.2: Define the historical sync

The Sync Historical Data setting defines the starting date for your Responsys integration. This means that dataequal to or newer than this date will be replicated to your data warehouse.

Change this setting if you want to replicate data beyond Responsys’s default setting of1 year. For a detailed look at historical replication jobs, check out theSyncing Historical SaaS Data guide.

Step 3.3: Create a replication schedule

In theReplication Frequency section, you’ll create the integration’sreplication schedule. An integration’s replication schedule determines how often Stitch runs a replication job, and the time that job begins.

Responsys integrations support the following replication scheduling methods:

• Replication Frequency

• Anchor Scheduling

• Advanced Scheduling using Cron (Advanced or Premium plans only)

To keep your row usage low, consider setting the integration to replicate less frequently. See theUnderstanding and Reducing Your Row Usage guide for tips on reducing your usage.

Step 4: Select data to replicate

The last step is to select the tables you want to replicate.

Note: If a replication job is currently in progress, new selections won’t be used until the next job starts.

• Selection options
• Individual tables
• All tables

Initial and historical replication jobs

After you finish setting up Responsys, itsSync Status may show asPending on either the Stitch Dashboard or in the Integration Details page.

For a new integration, aPending status indicates that Stitch is in the process of scheduling the initial replication job for the integration.This may take some time to complete.

Free historical data loads

The first seven days of replication, beginning when data is first replicated, are free. Rows replicated from the new integration during this time won’t count towards your quota. Stitch offers this as a way of testing new integrations, measuring usage, and ensuring historical data volumes don’t quickly consume your quota.

Responsys replication

While data from Responsys integrations is replicated usingKey-based Incremental Replication, the behavior for this integration differs subtly from other integrations.

The table below compares Key-based Incremental Replication andReplication Key behavior for Responsys to that of other integrations.

Responsys Schema

Responsys tables will contain the same columns that the source files contains. These tables will also containcommon system columns, as well as columns specific to Responsys integrations:

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