Continuous Modernization
Transform Your Managed Services into a Growth Engine
Overview
Our continuous modernization strategy transforms managed services spending into a strategic investment for growth. Many enterprises have moved to the cloud and adopted new SaaS-based business systems but have yet to realize their digital transformation goals or the full business value of the cloud. This often happens because:
- Implementations are misaligned with business goals and customer experiences.
- Disconnected and legacy systems persist.
- Automation maturity remains low.
- Staying current with new features and functionalities is challenging.
- Employees struggle with skill gaps and technology proficiency, hindering process transformations.
Our "enterprise-wide transformation" approach incorporates continuous modernization, delivering focused projects with specific outcomes and creating new value opportunities—all without increasing costs.
Why Continuous Modernization Matters
Stay Current on Dynamics 365
Adopt new Microsoft functionality every new release- Adopt new Microsoft functionality every new release
- Rapid updates and maintenance
- Adapt to changing market needs, technology trends, and regulations
Maximize Dynamics 365 Platform Potential
Most customers use only 40% of platform capabilities- Most customers use only 40% of platform capabilities
- Capitalize on AI-powered applications for improved business value
- Address bugs and minor changes efficiently
Optimize IT Spending
43% of total IT spending goes to application development and support- 43% of total IT spending goes to application development and support
- Half of that is for new development projects and the other half is for maintenance of existing systems.
- Leverage cost optimization measures to re-invest towards new projects and innovation
Navigate Continuous Technology Changes
Leverage the evolving technology landscape- Leverage the evolving technology landscape
- Keep D365 and surrounding systems "evergreen"
- Grow digital maturity consistently
- Build a digital business platform for high operational efficiency and market competitiveness
Sonata’s Approach to Continuous Modernization
Value Delivered Through Continuous Modernization
Cost Reductions
- Improve service delivery costs through CoE model and right-shoring
- Increase ROI with process modernization and enterprise-wide digitization
- Redirect cost savings to strategic investments using AI playbook
- Realize operational cost saving of up to 55%
- Application development cost reduction by 45%
Evergreen Digital Platform
- Optimize delivery times, development, and maintenance costs with AI-led service delivery
- Deliver a perpetually available digital business platform for high operational efficiency
Focus on Business Transformations
- Scale up productivity, customer engagement, and value
- Fully automate value chains, optimizing for resilience and trust
- Improve business processes with industry-standard frameworks and accelerators
Drive AI and Innovations
- Implement AI transformation playbook for sustained initiatives
- App modernization with Low Code services,
- Keep your organization future-ready with forward-facing innovations
Success Stories
The Smell of Success
A global fragrance manufacturer was looking for a strategic partner to address their challenges with AX 2012 stability and performance issues. By establishing a dedicated IT CoE, Sonata delivered robust BAU support, implemented digital solutions, and achieved significant cost savings and performance improvements, positioning the client for future growth
Simply Delightful
Sonata implemented a comprehensive managed services solution for the UK and Ireland branches of a leading multinational pizza restaurant chain. The solution focused on streamlining helpdesk processes, providing multi-level support, and optimizing user access control. This resulted in significant reductions in incident tickets, improved response times, and enhanced overall IT support efficiency, enabling the client to focus on their core business of delivering quality pizzas to customers.
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