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Help Scout
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What is Help Scout?
Help Scout is a web-based help desk designed for a great customer experience. It creates multiple mailboxes for each shared email address so you can work seamlessly across departments or manage several products.
Help Scout Starting Price
$ 0/Forever/Unlimited user
Our Awards and Recognition
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Key Features of Help Scout
Here are the powerful features that make Help Scout stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Shared Inbox
- Customer Management
- Knowledge Base
- Live Chat
- Reporting
- Workflows
- Collision Detection
- Saved Replies
- Custom Fields
- Docs Site
- Customer Profiles
- Automated Workflows
- Tagging
- Mobile Apps
- Api Access
- Integrations
- Custom Reports
- Satisfaction Ratings
- Beacon
- Multi Channel Support
Help Scout Screenshots
Help Scout Pricing
Here are the pricing plans for Help Scout. Choose the plan that best fits your requirements and budget.Get Detailed Help Scout pricing as per your requirements.
- Unlimited Users
- Unlimited messages & storage
- 1 limited Docs knowledge base
- Reports (7 days of history)
- Beaconc
- Saved Replies
- Outstanding 24x6 support
- All Free features
- 5 Mailboxes
- 1 Docs knowledge base
- Reports (full history)
- Workflows
- Satisfaction Ratings
- Office Hours
- All Standard features
- Unlimited Mailboxes
- 3 Docs knowledge bases
- Teams
- Custom Fields
- Free inactive Users
The pricing information for Help Scout is sourced either directly from the software provider or publicly available materials. To get the most accurate and up-to-date costs, we advise reaching out to the vendor.
The pricing information was last updated on 30th March 2025.
Free Trial is available
Help Scout Specifications
Get a closer look at the technical specifications and system requirements for Help Scout. Find out if it's compatible with your operating system and other software.
Help Scout Comparisons
Compare Help Scout with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.
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Help Scout Resources
Overall Help Scout Reviews
Thinking about using Help Scout? Check out verified user reviews & ratings based on Help Scout's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
3/5
Based on 1 Review
Feature
Out of 5
Ease of use
Out of 5
Value for money
Out of 5
Customer support
Out of 5
Likelihood to recommend
Out of 100%
Help Scout Pros and Cons Based on Customer Reviews
"The integration with other tools is seamless, enhancing productivity."
"Users appreciate the ability to track when emails or messages have been read by customers."
"Help Scout offers excellent customer support, which users find very responsive and helpful."
"User likes the intuitive interface that makes it easy to manage customer interactions."
"Some users think the multitasking features could be improved for better efficiency."
"There are limited customization options, which can be a drawback for some businesses."
SoftwareSuggest reviews are authentic and verified.Here's how.
Used the software for :Free trial (Daily)
Company Size :1-10 employees
Verified Reviewer
Review Source: Organic
Help Scout is a tool with great features. I wish Help Scout could do everything that ThriveDesk does. We switched to ThriveDesk when we started working remotely. We were looking for a program to meet all our needs instead of using multiple programs to handle our customer service.
Feature
Out of 5
Ease of use
Out of 5
Value for money
Out of 5
Customer support
Out of 5
Help Scout IOS App Experience
Help Scout After Sales Service Rating
What do you like best about Help Scout?
Email or message has been read by a customer.
What do you dislike about Help Scout?
multitasking features
What features is Help Scout currently missing?
Phone and email chat integration.
What other products like Help Scout have you used or evaluated?
ThriveDesk
How Help Scout is better/different from its competitors?
It has a lot of great features that I found useful among them being able to work with my team and view tickets together.
Alternatives of Help Scout
Explore alternative software options that can fulfill similar requirements as Help Scout. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Help Scout FAQs
How much does Help Scout cost?
The starting price of Help Scout is $ 0/Forever/Unlimited user. It has different pricing plans:
- Free : $ 0/Forever/Unlimited user
- Standard : $ 20/User/Month
- Plus : $ 32/User/Month
Help Scout also provides a free trial to users.
What are the top 5 features for Help Scout?
The top 5 features for Help Scout are:
- Document Management
- Email Integration
- Customer DataBase
- Self Service Portal
- Knowledge Base
What type of customer support is available from Help Scout?
The available support which Help Scout provides is:
- Tickets
What platforms does Help Scout support?
Help Scout supports a variety of platforms including Android and IOS.
What types of businesses does Help Scout serve?
Help Scout serves a wide range of businesses, including but not limited to Startups, SMBs & Freelancer.
How is Help Scout commonly used?
Help Scout is commonly used for various purposes, such as Quality Management, Live Chat, Knowledge Management and more.
Who are the primary competitors of Help Scout?
The three major competitors of Help Scout are Raiseaticket, SherpaDesk and Enterprise Service Desk. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
