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Compare Help Scout vs HubSpot Service Hub

As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Help Scout and HubSpot Service Hub. For a better product experience, Help Scout offers customer support on Email and Tickets and HubSpot Service Hub offers customer support on Email and Phone.

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List of All Help Desk Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about ourranking methodology.

Logo for Help Scout

Help Desk

3.0

(1 Review)
Free Demo
Free Demo
Free Demo

Plans and Pricing

Compare pricing of Help Scout vs HubSpot Service Hub with the following detailed pricing plan info. Help Scout comes in 3 packages: Free, Standard, Plus. On the other hand, HubSpot Service Hub has not provided information about its pricing.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Forever/Unlimited user
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
Why is pricing available upon request only?
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
Pricing on Request
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Help Scout and HubSpot Service Hub based on their key features and functionalities to pick the right one for your business.

  • Workflows
  • Beacon
  • Help Desk Management
  • Customer Management
  • Api Access
  • Known Issue Management
  • Reporting
  • Automated Workflows
  • Service Level Management
  • Email Integration
  • Docs Site
  • Integrations
  • Customer Database
  • Ticket Management
  • Shared Inbox
View All Help Scout Features
  • Workflows
  • Beacon
  • Help Desk Management
  • Customer Management
  • Api Access
  • Known Issue Management
  • Reporting
  • Automated Workflows
  • Service Level Management
  • Email Integration
  • Docs Site
  • Integrations
  • Customer Database
  • Ticket Management
  • Shared Inbox
View All HubSpot Service Hub Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Help Scout and HubSpot Service Hub for better insights.

Help Scout Screenshot
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1/3

Help Scout ScreenshotHelp Scout Screenshot
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Help Scout Screenshot
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1/3

Help Scout ScreenshotHelp Scout Screenshot
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Ratings

Compare how Help Scout stacks up against HubSpot Service Hub in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Overall Rating(out of 5)
Overall Rating3
Feature
Feature4
Ease of Use
Ease of Use3
Value for Money
Value for Money2
Customer Support
Customer Support4
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
0%
View All Help Scout Reviews

No reviews yet. Be the first to review

Awards

Help Scout and HubSpot Service Hub have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Help Scout Award
Help Scout Award

User Reviews

Based on all the user reviews and ratings received by Help Scout and HubSpot Service Hub in Help Desk Software category, we've provided an average user rating for each software below. Help Scout has 1 review while HubSpot Service Hub has not received any reviews. Be the first one to write HubSpot Service Hub review

Pros

Email or message has been read by a customer.

Posted by -Forhad Mollah

Cons

multitasking features

Posted by -Forhad Mollah

View All Help Scout Reviews

No reviews yet. Be the first to review

Write a Review

Specifications

Check out the specifications of Help Scout and HubSpot Service Hub. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Video

To gain a better understanding of how these Help Scout and HubSpot Service Hub work, you can check out the videos below. Browse through the videos and make the right choice.

Help Scout Video
HubSpot Service Hub Video

Company Details

Get insight into the company details Help Scout and HubSpot Service Hub and learn how they operate. Explore the company name, its location, and more!

Company Name

Help Scout

Headquarter

Boston

Company Name

HubSpot, Inc

Headquarter

Cambridge

FAQs

For what other purposes can Help Scout and HubSpot Service Hub be used?

Apart from being a Help Desk software, Help Scout can be used as a quality management software, live chat software, complaint management system and knowledge management system, while HubSpot Service Hub can be utilized as a call center software, live chat software and complaint management system.

What are the key features of Help Scout and HubSpot Service Hub?

Key features of Help Scout include shared inbox, customer management, knowledge base, live chat, reporting, workflows, while HubSpot Service Hub offers features, such as ticketing, customer feedback, knowledge base, live chat.

Which mobile platforms do Help Scout and HubSpot Service Hub support?

Help Scout supports Android and IOS, while HubSpot Service Hub supports Android.

Help Scout and HubSpot Service Hub cater to which types of businesses?

Help Scout is suitable for Startups, SMBs & Freelancer, whereas HubSpot Service Hub is suitable for Startups, SMBs & Enterprises.

What level of customer support can I expect from Help Scout and HubSpot Service Hub?

Help Scout provides customer support over various channels including email and tickets, and HubSpot Service Hub provides customer support over phone, email and more.

Help Scout

Free Demo
Add Product
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