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Compare Help Scout vs HubSpot Service Hub
As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Help Scout and HubSpot Service Hub. For a better product experience, Help Scout offers customer support on Email and Tickets and HubSpot Service Hub offers customer support on Email and Phone.
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List of All Help Desk SoftwareSoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about ourranking methodology.
Plans and Pricing
Compare pricing of Help Scout vs HubSpot Service Hub with the following detailed pricing plan info. Help Scout comes in 3 packages: Free, Standard, Plus. On the other hand, HubSpot Service Hub has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Help Scout and HubSpot Service Hub based on their key features and functionalities to pick the right one for your business.
- Workflows
- Beacon
- Help Desk Management
- Customer Management
- Api Access
- Known Issue Management
- Reporting
- Automated Workflows
- Service Level Management
- Email Integration
- Docs Site
- Integrations
- Customer Database
- Ticket Management
- Shared Inbox
- Workflows
- Beacon
- Help Desk Management
- Customer Management
- Api Access
- Known Issue Management
- Reporting
- Automated Workflows
- Service Level Management
- Email Integration
- Docs Site
- Integrations
- Customer Database
- Ticket Management
- Shared Inbox
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Help Scout and HubSpot Service Hub for better insights.
Ratings
Compare how Help Scout stacks up against HubSpot Service Hub in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
No reviews yet. Be the first to review
Awards
Help Scout and HubSpot Service Hub have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.


User Reviews
Based on all the user reviews and ratings received by Help Scout and HubSpot Service Hub in Help Desk Software category, we've provided an average user rating for each software below. Help Scout has 1 review while HubSpot Service Hub has not received any reviews. Be the first one to write HubSpot Service Hub review
Pros
Email or message has been read by a customer.
Posted by -Forhad Mollah
Cons
multitasking features
Posted by -Forhad Mollah
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Help Scout and HubSpot Service Hub. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Help Scout and HubSpot Service Hub work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Help Scout and HubSpot Service Hub and learn how they operate. Explore the company name, its location, and more!
Help Scout
Boston
HubSpot, Inc
Cambridge
Alternatives
FAQs
For what other purposes can Help Scout and HubSpot Service Hub be used?
Apart from being a Help Desk software, Help Scout can be used as a quality management software, live chat software, complaint management system and knowledge management system, while HubSpot Service Hub can be utilized as a call center software, live chat software and complaint management system.
What are the key features of Help Scout and HubSpot Service Hub?
Key features of Help Scout include shared inbox, customer management, knowledge base, live chat, reporting, workflows, while HubSpot Service Hub offers features, such as ticketing, customer feedback, knowledge base, live chat.
Which mobile platforms do Help Scout and HubSpot Service Hub support?
Help Scout supports Android and IOS, while HubSpot Service Hub supports Android.
Help Scout and HubSpot Service Hub cater to which types of businesses?
Help Scout is suitable for Startups, SMBs & Freelancer, whereas HubSpot Service Hub is suitable for Startups, SMBs & Enterprises.
What level of customer support can I expect from Help Scout and HubSpot Service Hub?
Help Scout provides customer support over various channels including email and tickets, and HubSpot Service Hub provides customer support over phone, email and more.
Help Scout
Free Demo