SBS does not respond to abusive or offensive correspondence. For more information on how SBS handles feedback, comments and complaints please refer to 6.1 of theSBS Code of Practice.The personal information SBS collects through audience feedback and complaints received is managed in accordance with ourPrivacy Policy.

Audience feedback and general complaints are responded to as appropriate.

Emails are acknowledged as being received, however, due to the volume of feedback, you may not receive further response if there is no additional information that can be provided, or action to be taken.

If an enquiry requires a detailed response or specific assistance, your email may be directed to the relevant team or employee within the organisation for advice.

General complaints will be referred to the relevant area to determine the appropriate action. SBS is not required to investigate and respond to general complaints but will make reasonable efforts to address the major concerns in general complaints received in writing.

If you wish to make a complaint alleging SBS has breached its Code of Practice, or provide feedback about closed captioning services, pleaseread more here.

SBS does not respond to abusive or offensive correspondence.

Information about feedback, comments and general complaints received is compiled into regular reports shared with SBS staff as a valuable source of feedback direct from audiences. Personal information received is not included.

The personal information SBS collects through audience feedback and complaints received is managed in accordance with ourPrivacy Policy.