Choose the right suite for your needs.
Free Suite
- Lead, Account, Contact and Opportunity Management
- Connected Slack Conversations
- Simple Email Marketing
Starter Suite
- Lead, Account, Contact and Opportunity Management
- Dynamic Email Marketing and Analytics
- Built-in Sales Flows and Lead Routeing
- Connected Slack Conversations
Pro Suite
- Everything in Starter plus Enhanced, Real-Time Chat
- Greater Customisation and Automation
- Sales Quoting and Forecasting
- Access to AppExchange
Upgrade your suite to scale with Agentforce.
Enterprise
- AI for Customer Service
- Self-Service Help Centre
- Workflow Automation
Unlimited
- Everything in Enterprise plus Chat & Bots
- Salesforce Knowledge
- Premier Success Plan and Full Sandbox
Agentforce 1 Service
- Everything in Unlimited, plus our full suite of AI
- Unmetered Agentforce usage for employees
- Tableau Next: Real-time customer sentiment at your fingertips
- 1M Flex Credits & 2.5M Data Cloud Credits per org every year
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Compare editions and top features.
Starter Suite £20 user/month $25 user/month 25€ user/month AU$35 user/month 3,000円 user/month 250kr user/month £20 user/month | Pro Suite £80 user/month $100 user/month 100€ user/month AU$140 user/month 12,000円 user/month 1,000kr user/month £80 user/month | Enterprise £140 user/month $175 user/month 175€ user/month AU$245 user/month 21,000円 user/month 1,750kr user/month £140 user/month | Unlimited £280 user/month $350 user/month 350€ user/month AU$490 user/month 42,000円 user/month 3,500kr user/month £280 user/month | Agentforce 1 Service £440 user/month $550 user/month 550€ user/month AU$770 user/month 66,000円 user/month 5,500kr user/month £440 user/month | |
|---|---|---|---|---|---|
Case Management | |||||
Omni-Channel Routing | |||||
Knowledge Management | |||||
Service Contracts and Entitlements | |||||
Premier Success Plan* | Available for purchase | Available for purchase | |||
Agentforce for Service | Available for purchase | Available for purchase | |||
Unified Voice & Messaging | Available for purchase | Available for purchase | |||
Customer Signals Intelligence | Available for purchase | Available for purchase | |||
Tableau Next | Available for purchase | Available for purchase |
Starter Suite £20 user/month $25 user/month 25€ user/month AU$35 user/month 3,000円 user/month 250kr user/month £20 user/month | Pro Suite £80 user/month $100 user/month 100€ user/month AU$140 user/month 12,000円 user/month 1,000kr user/month £80 user/month | Enterprise £140 user/month $175 user/month 175€ user/month AU$245 user/month 21,000円 user/month 1,750kr user/month £140 user/month | Unlimited £280 user/month $350 user/month 350€ user/month AU$490 user/month 42,000円 user/month 3,500kr user/month £280 user/month | Agentforce 1 Service £440 user/month $550 user/month 550€ user/month AU$770 user/month 66,000円 user/month 5,500kr user/month £440 user/month | |
|---|---|---|---|---|---|
Chatter | |||||
Salesforce Mobile App | |||||
Files | |||||
Topics and Recommendations | |||||
Swarming* | |||||
Slack* | Available for purchase | Available for purchase | Available for purchase | Available for purchase |
Starter Suite £20 user/month $25 user/month 25€ user/month AU$35 user/month 3,000円 user/month 250kr user/month £20 user/month | Pro Suite £80 user/month $100 user/month 100€ user/month AU$140 user/month 12,000円 user/month 1,000kr user/month £80 user/month | Enterprise £140 user/month $175 user/month 175€ user/month AU$245 user/month 21,000円 user/month 1,750kr user/month £140 user/month | Unlimited £280 user/month $350 user/month 350€ user/month AU$490 user/month 42,000円 user/month 3,500kr user/month £280 user/month | Agentforce 1 Service £440 user/month $550 user/month 550€ user/month AU$770 user/month 66,000円 user/month 5,500kr user/month £440 user/month | |
|---|---|---|---|---|---|
Case Auto-Assignment | |||||
Web and Email Case Capture | |||||
Case Email Auto-Response | |||||
Case Escalation Rules and Queues | |||||
Agentforce for Employees | Flex Credits Required | Flex Credits Required | Unmetered per user | ||
Lead-Contact Account Management | |||||
Service Console Apps | |||||
Knowledge (Read-Only) | |||||
Knowledge (Read-Write) | Additional $75 USD/user/month | ||||
Omni-Channel Routing (Enhanced) | |||||
Incident Management | |||||
Omni Supervisor | |||||
Case Milestone Tracker | |||||
Service Cloud Voice | Available for purchase | Available for purchase | |||
Computer Telephony Integration (CTI) | |||||
Orders Management | |||||
Service Contracts and Entitlements | |||||
Advanced Case Management | |||||
Einstein Next Best Action | 5k requests PUPM | 5k requests PUPM | 5k requests PUPM | 5k requests PUPM | 5k requests PUPM |
Einstein Case Classification | Single Data Segment | 5 Data Segments | |||
Einstein Case Routing | 2,000 Routing Predictions user/month | ||||
Einstein Article Recommendations | Unmetered for agent users Einstein Article Recommendations in Flow | Unmetered for agent users Einstein Article Recommendations in Flow | |||
Service Replies* | Available for purchase | Available for purchase | |||
Conversation Summaries | Available for purchase | Available for purchase |
Starter Suite £20 user/month $25 user/month 25€ user/month AU$35 user/month 3,000円 user/month 250kr user/month £20 user/month | Pro Suite £80 user/month $100 user/month 100€ user/month AU$140 user/month 12,000円 user/month 1,000kr user/month £80 user/month | Enterprise £140 user/month $175 user/month 175€ user/month AU$245 user/month 21,000円 user/month 1,750kr user/month £140 user/month | Unlimited £280 user/month $350 user/month 350€ user/month AU$490 user/month 42,000円 user/month 3,500kr user/month £280 user/month | Agentforce 1 Service £440 user/month $550 user/month 550€ user/month AU$770 user/month 66,000円 user/month 5,500kr user/month £440 user/month | |
|---|---|---|---|---|---|
Einstein Bots | Additional $75 USD/user/month | ||||
Enhanced Messaging | Additional $75 USD/user/month | Additional $75 USD/user/month | |||
Feedback Management | Available for purchase | Available for purchase |
Starter Suite £20 user/month $25 user/month 25€ user/month AU$35 user/month 3,000円 user/month 250kr user/month £20 user/month | Pro Suite £80 user/month $100 user/month 100€ user/month AU$140 user/month 12,000円 user/month 1,000kr user/month £80 user/month | Enterprise £140 user/month $175 user/month 175€ user/month AU$245 user/month 21,000円 user/month 1,750kr user/month £140 user/month | Unlimited £280 user/month $350 user/month 350€ user/month AU$490 user/month 42,000円 user/month 3,500kr user/month £280 user/month | Agentforce 1 Service £440 user/month $550 user/month 550€ user/month AU$770 user/month 66,000円 user/month 5,500kr user/month £440 user/month | |
|---|---|---|---|---|---|
Help Center | |||||
Service Catalog | |||||
Authenticated Portal* | Available for purchase | Available for purchase | |||
Customer Community | Available for purchase | Available for purchase |
Starter Suite £20 user/month $25 user/month 25€ user/month AU$35 user/month 3,000円 user/month 250kr user/month £20 user/month | Pro Suite £80 user/month $100 user/month 100€ user/month AU$140 user/month 12,000円 user/month 1,000kr user/month £80 user/month | Enterprise £140 user/month $175 user/month 175€ user/month AU$245 user/month 21,000円 user/month 1,750kr user/month £140 user/month | Unlimited £280 user/month $350 user/month 350€ user/month AU$490 user/month 42,000円 user/month 3,500kr user/month £280 user/month | Agentforce 1 Service £440 user/month $550 user/month 550€ user/month AU$770 user/month 66,000円 user/month 5,500kr user/month £440 user/month | |
|---|---|---|---|---|---|
Work Order Management | |||||
Asset Management and Product Tracking |
Starter Suite £20 user/month $25 user/month 25€ user/month AU$35 user/month 3,000円 user/month 250kr user/month £20 user/month | Pro Suite £80 user/month $100 user/month 100€ user/month AU$140 user/month 12,000円 user/month 1,000kr user/month £80 user/month | Enterprise £140 user/month $175 user/month 175€ user/month AU$245 user/month 21,000円 user/month 1,750kr user/month £140 user/month | Unlimited £280 user/month $350 user/month 350€ user/month AU$490 user/month 42,000円 user/month 3,500kr user/month £280 user/month | Agentforce 1 Service £440 user/month $550 user/month 550€ user/month AU$770 user/month 66,000円 user/month 5,500kr user/month £440 user/month | |
|---|---|---|---|---|---|
Customizable Reports and Dashboards | |||||
Advanced Reporting Features | |||||
Tableau Next | Available for purchase | Available for purchase |
Starter Suite £20 user/month $25 user/month 25€ user/month AU$35 user/month 3,000円 user/month 250kr user/month £20 user/month | Pro Suite £80 user/month $100 user/month 100€ user/month AU$140 user/month 12,000円 user/month 1,000kr user/month £80 user/month | Enterprise £140 user/month $175 user/month 175€ user/month AU$245 user/month 21,000円 user/month 1,750kr user/month £140 user/month | Unlimited £280 user/month $350 user/month 350€ user/month AU$490 user/month 42,000円 user/month 3,500kr user/month £280 user/month | Agentforce 1 Service £440 user/month $550 user/month 550€ user/month AU$770 user/month 66,000円 user/month 5,500kr user/month £440 user/month | |
|---|---|---|---|---|---|
Opportunity Tracking | |||||
Task Management, Activity Feed | |||||
Next Best Action | |||||
Offline Access | |||||
Deal Management | |||||
Sales Console | |||||
Quoting | |||||
Meetings |
Starter Suite £20 user/month $25 user/month 25€ user/month AU$35 user/month 3,000円 user/month 250kr user/month £20 user/month | Pro Suite £80 user/month $100 user/month 100€ user/month AU$140 user/month 12,000円 user/month 1,000kr user/month £80 user/month | Enterprise £140 user/month $175 user/month 175€ user/month AU$245 user/month 21,000円 user/month 1,750kr user/month £140 user/month | Unlimited £280 user/month $350 user/month 350€ user/month AU$490 user/month 42,000円 user/month 3,500kr user/month £280 user/month | Agentforce 1 Service £440 user/month $550 user/month 550€ user/month AU$770 user/month 66,000円 user/month 5,500kr user/month £440 user/month | |
|---|---|---|---|---|---|
Email Integration with Outlook | |||||
Email Integration with Gmail | |||||
Web Services API | Additional $25 USD/user/month | ||||
Data Cloud* | Limited Data Cloud features | Available for purchase | Available for purchase |
Starter Suite £20 user/month $25 user/month 25€ user/month AU$35 user/month 3,000円 user/month 250kr user/month £20 user/month | Pro Suite £80 user/month $100 user/month 100€ user/month AU$140 user/month 12,000円 user/month 1,000kr user/month £80 user/month | Enterprise £140 user/month $175 user/month 175€ user/month AU$245 user/month 21,000円 user/month 1,750kr user/month £140 user/month | Unlimited £280 user/month $350 user/month 350€ user/month AU$490 user/month 42,000円 user/month 3,500kr user/month £280 user/month | Agentforce 1 Service £440 user/month $550 user/month 550€ user/month AU$770 user/month 66,000円 user/month 5,500kr user/month £440 user/month | |
|---|---|---|---|---|---|
Flow Builder | 5 flows per org | Unlimited | Unlimited | Unlimited | |
Workflow and Approval | |||||
Custom Profiles and Page Layouts | |||||
Lightning App Builder | |||||
AppExchange App Integration | |||||
Email Templates | |||||
Data Storage Per User | |||||
File Storage Per User | |||||
Unlimited Custom Applications | |||||
Developer Sandbox | |||||
Developer Pro Sandbox | Available for purchase | Available for purchase | |||
Roles and Permissions | |||||
Record Types (Per Object) | |||||
Full Sandbox | Available for purchase | 1 full sandbox included per org | 1 full sandbox included per org | ||
Partial Sandbox | 1 partial sandbox included per org | 1 partial sandbox included per org | 1 partial sandbox included per org | ||
Salesforce Identity | |||||
Service Catalog |
Starter Suite £20 user/month $25 user/month 25€ user/month AU$35 user/month 3,000円 user/month 250kr user/month £20 user/month | Pro Suite £80 user/month $100 user/month 100€ user/month AU$140 user/month 12,000円 user/month 1,000kr user/month £80 user/month | Enterprise £140 user/month $175 user/month 175€ user/month AU$245 user/month 21,000円 user/month 1,750kr user/month £140 user/month | Unlimited £280 user/month $350 user/month 350€ user/month AU$490 user/month 42,000円 user/month 3,500kr user/month £280 user/month | Agentforce 1 Service £440 user/month $550 user/month 550€ user/month AU$770 user/month 66,000円 user/month 5,500kr user/month £440 user/month | |
|---|---|---|---|---|---|
Marketing Campaign Templates | |||||
Email Nurtures | |||||
Audience Segmentation | |||||
Direct Payment Links (Commerce Pay Now)* |
Extend the power of Service Cloud with these related apps and add-ons.
Agentforce for Service
Transform your workflow with purpose-built AI that's predictive, generative, and autonomous. With Agentforce, your can deliver smarter and faster service that works across every channel.
Field Service
Streamline operations, boost profits and increase happiness for your field team and customers.
Visual Remote Assistant
Improve first-time fix rates with real-time remote service and access to expert assistance.
Service Portal
Deflect cases, cut costs and boost efficiency by empowering your customers to find answers first.
Digital Engagement
Deliver seamless, personalised conversational experiences across channels — at scale.
Salesforce Voice
Reduce call volume and speed up call resolution by uniting cloud telephony and Salesforce CRM.
Customer Signals Intelligence
Turn sentiment insights into real-time action that boost customer satisfaction.
HR Service
Scale employee support and deliver easy-to-use experiences that employees love.
Then, choose the Success Plan that's right for your business.
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a future with AI.
Standard Success Plan
- Access to Knowledge Articles, documentation and Trailhead
- Global Trailblazer Community
Premier Success Plan
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps.
Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximise your ROI.
Ready to take the next step with the service solution built on the world’s #1 CRM?
Service Cloud Pricing FAQs
Salesforce has all kinds of add-ons, apps and additional products to help your company stay ahead in your industry. Call us at (+44) 800 086 8530 to discuss exactly what kind of products you’re looking to add and how we can help.
We know things don’t always go according to plan and we’re here and will try our best to support. Keep in touch to a sales representative at (+44) 800 086 8530 to discuss options.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you to connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licences of MuleSoft, work with our integration partners or use apps on AppExchange. Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visitSuccess Plans.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.
You can add products or upgrade at any time, but some products may need to scale together. Keep in touch to our sales department at (+44) 800 086 8530 to see what works for your business.