Take the right actions by connecting to the right data.
Use MuleSoft Flow: Integration to connect to data in the most common systems and apps so agents and business teams can take action. For legacy systems and green screens, letMuleSoft Robotic Process Automation bots retrieve and update data with clicks.
Be more efficient by eliminating manual tasks.
Deliver ultra-personalised experiences without being slowed down by repetitive, low-impact tasks. Use Flow Builder to create interactive, digital forms to capture data once and automatically take action across systems and apps.
Give business teams the ability to process documents faster and then use Einstein to summarise and infer information withMuleSoft Intelligent Document Processing.
MuleSoft for Flow: Integration
Connect apps and data to Salesforce quickly and easily with clicks, not code, directly inside the Salesforce UI.
Flow Orchestration
Orchestrate end-to-end multi-user, multi-system business processes using low code.
Flow Builder
Design, connect, test and deploy single-user and triggered automations with low code.
MuleSoft IDP
Transform manual data document processing into a streamlined, automated workflow.
MuleSoft RPA
Effortlessly automate repetitive tasks with an integrated Robotic Process Automation (RPA) solution.
MuleSoft Anypoint Platform
Start fast and realise immediate value with a single, unified solution for integration and APIs.
"As AI continues to mature and grow and technology continues to change, Salesforce is helping us make the most of our investment. We are excited for the next evolution of AI to bring more time savings, data quality and connections to all the systems that make our business run."
Tony GondickSenior Manager, IT Business Strategy, Kawasaki Motors Corp., U.S.A., Engines Division
Hit the ground running with tips, tricks and best practices.
Automate any process with Salesforce and MuleSoft, together.
Learn how automation enables you to accelerate processes across your entire organisation.
Product spotlight: MuleSoft Connectors for Flow.
See how out-of-the-box, connectors enable admins to connect to popular third-party systems.
3 ways to innovate fast with enterprise-scale automation.
Learn how simple triggered actions and intelligent workflows can streamline your business processes.
Start your innovation journey with MuleSoft.
Salesforce Flow FAQs
Automation is a streamlined process that reduces or eliminates manual steps. There are two types of automation: unattended (actions without human intervention) and attended (actions executed by humans). Some automated tasks may combine the two.
An AI solution that automates document processing by extracting, structuring and unlocking valuable insights data from diverse formats.
Robotic process automation (RPA) is a software technology that combines robotics and automation to perform repetitive tasks. RPA is a method for business process automation that uses an application or ‘bot’ that replicates an employee's desktop actions by interacting with an interface in the same way a human would.
Integration connects business systems and apps. This is often done through an application programming interface (API).
An Agentforce Agent is a proactive, autonomous application that provides specialised, always-on support to employees or customers. They're equipped with the necessary business knowledge to execute tasks according to their specific role.
Businesses can build agents withAgent Builder using existing Agentforce 360 Platform tools to create standard and customised topics and actions. You can use prompts grounded in trusted enterprise data. You can useflows to create automations across any system. You can useMuleSoft APIs to connect Agents to any system. And last, you can use your Apex & Javascript to create the customised code and business logic for your Agent.
