Hit your KPIs with Salesforce for Communications.
*FY26 Customer Success Metrics
Grow revenue. Reduce churn. Increase ARPU. All with a telecom CRM & software.
Check out how these purpose-built solutions for the communications industry can help your business.
Accelerate Communications Sales
Grow your revenue streams faster with Agentforce. Streamline quoting, automate manual sales tasks, mature leads, and empower sellers to close deals faster — all powered by the #1 AI CRM for communications.
Optimise Telecom Customer Service
Make your service rep's job easier when you bring billing, telecom BSS, OSS, and CRM data into one, connected place. Agentforce resolves customer enquiries directly and guides service reps on how to resolve more complex cases with knowledge and answers — all built into the service console.
Light up Fibre Subscriber Experiences
Achieve fibre build ROI faster by understanding where to build, attracting new subscribers, and onboarding them seamlessly. Personalise every customer experience with the power of integrated data activated with AI on our deeply unified platform.
Simplify Wholesale Transactions
Make buying or selling service to another service provider easy. Create and manage your product portfolio and simplify your inter-carrier wholesale transactions using industry-standard APIs on the world’s #1 AI CRM for communications.
Fulfil the Perfect Order
Reduce order fall out when you unify your data on Salesforce and activate it with Agentforce — saving time and lowering operational costs.
Unify the Telecom Customer Journey
Grow customer lifetime value when you unify your customer data and create highly personalised marketing journeys with Salesforce and Agentforce.
Ready to take the next step with the world's #1 AI CRM for communications?
Telecom CRM FAQs
Salesforce for Communications is the #1 AI CRM packaged, configured and purpose-built for the Communications industry. Anchored in the Agentforce 360 Platform, Communications companies can integrate and access to shared customer data, built-in predictive and generative AI and communication specific process automation - which helps customers lower costs, increase productivity and drive efficient growth.
Salesforce for Communications offers a complete suite of solutions for every step of your customer lifecycle - across marketing, sales, order delivery and service. Every solution has AI and automation built in. Cutomers reap ROI faster and improve customer experiencies.
To start, think about your main challenges and business goals. Then get to know our Communications solutions listed on this page. This will help to guide you to the right solution and how Salesforce can help. Then, sign up for our free trial org to get a taste of how Communications Cloud can help your business.
Telecom BSS orbusiness support system, is a suite of software applications used by telecommunications companies to manage customer-facing operations. It handles processes like billing, customer relationship management and order management. The primary goal of telecom BSS is to streamline business operations and enhance the overall customer experience.
In the world of telecom, customer relationship management (CRM) is all about using the latest strategies, technologies and practices to manage interactions throughout the customer lifecycle. This includes activities like sales, marketing and customer service. When done right, CRM in telecom improves customer satisfaction, simplifies operations and drives business growth.
