Flex Credits are a new unit of payment for Agentforce that align cost to the business value your AI agents create.

Each Action — a specific function that an AI agent executes on the platform, such as updating a record, summarising a complex case, answering a product enquiry, or executing a custom prompt or flow — draws from a pool of Flex Credits.

Flex Credits can be applied across teams, channels, and use cases, allowing you to expand your AI strategy without renegotiating pricing or forecasting volume. Each action is metered individually, so your investment aligns to the value delivered, not just the number of interactions. Agentforceactions are 20 Flex Credits, whilst Agentforce Voice actions are 30 Flex Credits.

Flex Credits give you the control to experiment, optimise, and grow — with real-time insights into consumption through Digital Wallet.

In this example, a Salesforce user is engaging with Agentforce to help manage a customer case in Salesforce. Agentforce helps by identifying customers by their email, getting all of the cases for that customer, and helping the Salesforce user add comments to the case.

Use Case: Salesforce Case Management

Actions Used:Identify Customer by Email, Get All Cases for Contact, Add Case Comment

For this example, the customer has100 users of Salesforce managing cases and each user manages3 cases per day, for20 days a month.

In this example, a Field Service Technician is working with Agentforce to help schedule service appointments based on the time preference of the customer and the issue at hand.

Use Case: Field Service Appointment Scheduling

Actions Used:Identify Customer by Email, Get Work Types for Field Service, Get Appointment Time Slots for Field Service , Get Work Types for Field Service (2nd Time), Get Appointment Time Slots for Field Service (2nd Time), Answer Question with Knowledge

For this example, we assume there are10 Field Service reps that each do3 appointments a day for20 days a month.

In this example, a new employee is onboarding to the company and is engaging with Agentforce to help them with their question. Agentforce will search through a knowledge base to answer the employee’s question.

Use Case: New Employee Onboarding

Actions Used:Answer Question with Knowledge

For this example, we assume there are20 new employees each month who each want helpwith 5 questions.