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Customer service CRM, made for small business.

Manage customer inquiries across channels, streamline case resolution, and deliver exceptional service right from the same platform that tracks your leads and sales. Get the power of an all-in-one customer support solution in a simplified, easy-to-use app with Starter Suite.

Discover an all-in-one CRM for customer service with Starter Suite.

Starter Suite helps small businesses deliver exceptional customer service by connecting their teams and data in one place, managing customer inquiries across channels, and gaining valuable insights to improve support operations quickly and easily.

Connect with your customers in a new way.

From first hello to every follow-up, keep connections personal with one unified platform that puts customers at the heart of every interaction.

Connect sales, support, and marketing in one CRM suite to simplify operations, improve collaboration, and keep every team aligned, so you focus on your customers.

All-in-one CRM.

Gain a complete view of each customer and manage their cases seamlessly. Automate routine tasks, access relevant open cases instantly, and guide every interaction to create meaningful, tailored experiences.

Customer service case management.

Offer your customers multiple ways to reach you, so they get help quickly and conveniently. Meet your customers where they are and improve satisfaction while keeping support efficient and cost-effective.

customer support channels.

Provide your team and customers with a searchable library of solutions and FAQs. Cut down repetitive support requests and help customers find answers quickly, freeing your team for more complex cases.

Customer service faqs
All-in-one CRM.
Customer service case management.
customer support channels.
Customer service faqs

Grow faster with smarter operations.

Stay on track with a single view of your business and customer activity, unlock efficiencies with AI automation, and stay connected with easy-to-use collaboration tools.

Keep everyone aligned with a complete view of customer interactions, daily activity digests, prioritized to-do’s, and AI-recommended next steps to move your business forward.

Project management

Serve up the right customer support case to the right service rep at the right time with actionable insights and recommendations driven by AI.

Workflows and automation

Bring real-time Slack conversations into Salesforce so everyone can collaborate, update customer info, and take action without switching tools. Save time by working together in channels tied to your CRM at no additional cost.

Slack Integration
Project management
Workflows and automation
Slack Integration

Fuel growth with built-in sales and marketing tools.

Win more deals with step-by-step lead management and find new leads to fuel growth with AI-powered campaigns and easy-to-use marketing tools.

Manage your entire sales cycle from lead to close with built-in stages that guide next steps and keep deals moving. Combine sales stages with activities and tasks to run your process efficiently and close deals faster.

Built-in sales tools

Save time with pre-built templates and an easy drag-and-drop editor. Build, launch, and optimize email campaigns that reflect your brand and connect with customers faster.

Campaign and Email Templates

Target the right customers with smart segmentation and nurture campaigns that engage. Then measure results with built-in analytics to continuously optimize your strategy.

Email marketing segmentation
Built-in sales tools
Campaign and Email Templates
Email marketing segmentation

Customer Service CRM Pricing

Find the right solution for your business needs.

Starter Suite

The simple CRM suite with marketing, sales, and service for small teams.
$25
USD/User/Month
(Starting price. Transaction fees apply. Billed monthly or annually.)
$25
USD/User/Month
(Starting price. Transaction fees apply. Billed monthly or annually.)
25€
EUR/User/Month
(Starting price. Transaction fees apply. Billed monthly or annually.)
AU$35
AUD/User/Month
(Starting price. Transaction fees apply. Billed monthly or annually.)
3,000円
JPY/User/Month
(Starting price. Transaction fees apply. Billed monthly or annually.)
250kr
SEK/User/Month
(Starting price. Transaction fees apply. Billed monthly or annually.)
£20
GBP/User/Month
(Starting price. Transaction fees apply. Billed monthly or annually.)
  • Email Marketing and Analytics
  • Out-of-the-box Sales Processes
  • Seamless Customer Service

Pro Suite

The flexible CRM suite with even more marketing, sales, service, and commerce tools.
$100
USD/User/Month
(Starting price. Transaction fees apply. Billed annually. Contract required.)
$100
USD/User/Month
(Starting price. Transaction fees apply. Billed annually. Contract required.)
100€
EUR/User/Month
(Starting price. Transaction fees apply. Billed annually. Contract required.)
AU$140
AUD/User/Month
(Starting price. Transaction fees apply. Billed annually. Contract required.)
12,000円
JPY/User/Month
(Starting price. Transaction fees apply. Billed annually. Contract required.)
1,000kr
SEK/User/Month
(Starting price. Transaction fees apply. Billed annually. Contract required.)
£80
GBP/User/Month
(Starting price. Transaction fees apply. Billed annually. Contract required.)
  • Everything in Starter plus Enhanced, Real-Time Chat
  • Greater Customization and Automation
  • Sales Quoting and Forecasting
  • Access to AppExchange

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

Hit the ground running with service for small business tips, tricks, and best practices.

Ready to take the next step?

Customer Service CRM Frequently Asked Questions

A customer service CRM for small businesses is a unified platform that consolidates customer inquiries, cases, and support requests into a single, manageable experience. By using a customer service CRM like Starter Suite, small businesses can efficiently track conversations, resolve issues promptly, and maintain a detailed history of every customer interaction.

A customer service CRM streamlines case management, enhances team collaboration, and simplifies customer support channels. With Starter Suite, you can unify customer service, sales, and marketing operations within one intuitive app. This enables faster issue resolution, personalized customer experiences, and stronger customer connections.

An all-in-one customer service CRM empowers small businesses to connect sales, support, and marketing functions within a single, cohesive platform. This unified approach eliminates the need for multiple tools, reduces data siloing, and provides a holistic view of customer needs. As a result, teams stay aligned, and businesses save time through automation and insightful reporting.

Not with Starter Suite. It’s designed for simplicity, so you can get started in minutes—not weeks. Starter Suite provides straightforward onboarding that small business owners can manage independently, without requiring IT support.

Starter Suite is available starting at $25 USD per user, per month, which can be billed monthly or annually.

That includes 2,000 emails per month in Starter. Plus, you can add on more as needed with the Marketing Email Sends Bundle for an additional 1,000 email sends for $10 USD per month.

Commerce functionality in Starter are subject to transaction fees. Pricing is pay-as-you-go and rates vary by region and payment method. For example, credit card payments in the U.S. are 2.9% + $0.30 USD per transaction.

Yes, Salesforce customer service CRM’s are designed to grow alongside your small business. With Starter Suite, you can begin with simplified service, sales and marketing features, and expand into more features and customization as your business evolves. As you scale, you can seamlessly graduate to Pro Suite, or Service Enterprise edition which features more advanced AI and agent capabilities.

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