Success Plans Pricing
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a future with AI.
Standard Success Plan
- Access to Knowledge Articles, documentation, and Trailhead
- Global Trailblazer Community
Premier Success Plan
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited & Agentforce 1 Editions
Signature Success Plan
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Find the right level of guidance and support to reach your goals faster.
Standard Success Plan Included in all licenses Included in all licenses Included in all licenses Included in all licenses Included in all licenses Included in all licenses Included in all licenses | Premier Success Plan 30% of net license fees 30% of net license fees 30% of net license fees 30% of net license fees 30% of net license fees 30% of net license fees 30% of net license fees | Signature Success Plan Contact your account executive Contact your account executive Contact your account executive Contact your account executive Contact your account executive Contact your account executive Contact your account executive | |
|---|---|---|---|
Customer Success Manager (CSM) | |||
Customer Success Score* | |||
Success Path | |||
Success Review | Up to 2x per year | Up to 4x per year | |
Planning for Change and Organizational Best Practices | Self-Serve Resources | Expert Coaching | Expert Coaching |
Standard Success Plan Included in all licenses Included in all licenses Included in all licenses Included in all licenses Included in all licenses Included in all licenses Included in all licenses | Premier Success Plan 30% of net license fees 30% of net license fees 30% of net license fees 30% of net license fees 30% of net license fees 30% of net license fees 30% of net license fees | Signature Success Plan Contact your account executive Contact your account executive Contact your account executive Contact your account executive Contact your account executive Contact your account executive Contact your account executive | |
|---|---|---|---|
Proactive Monitoring* | |||
Specialized Architect Reviews* | |||
Key Event Management* | |||
Health Checks and Recommendations | Expert Coaching | Annual Technical Health Review |
Standard Success Plan Included in all licenses Included in all licenses Included in all licenses Included in all licenses Included in all licenses Included in all licenses Included in all licenses | Premier Success Plan 30% of net license fees 30% of net license fees 30% of net license fees 30% of net license fees 30% of net license fees 30% of net license fees 30% of net license fees | Signature Success Plan Contact your account executive Contact your account executive Contact your account executive Contact your account executive Contact your account executive Contact your account executive Contact your account executive | |
|---|---|---|---|
Onboarding | |||
Adoption Guidance | Self-Serve Resources | Expert Coaching | Personalized |
Standard Success Plan Included in all licenses Included in all licenses Included in all licenses Included in all licenses Included in all licenses Included in all licenses Included in all licenses | Premier Success Plan 30% of net license fees 30% of net license fees 30% of net license fees 30% of net license fees 30% of net license fees 30% of net license fees 30% of net license fees | Signature Success Plan Contact your account executive Contact your account executive Contact your account executive Contact your account executive Contact your account executive Contact your account executive Contact your account executive | |
|---|---|---|---|
Setup and Configuration Best Practices | Self-Serve Resources | Expert Coaching | Expert Coaching |
Bulk Certification Discounts | 25% Discount | 35% Discount | |
Instructor-Led Courses | 25% Discount | ||
Instructor-Led Workshops | |||
Trailblazer Community | |||
Trailhead | |||
Salesforce Help |
Standard Success Plan Included in all licenses Included in all licenses Included in all licenses Included in all licenses Included in all licenses Included in all licenses Included in all licenses | Premier Success Plan 30% of net license fees 30% of net license fees 30% of net license fees 30% of net license fees 30% of net license fees 30% of net license fees 30% of net license fees | Signature Success Plan Contact your account executive Contact your account executive Contact your account executive Contact your account executive Contact your account executive Contact your account executive Contact your account executive | |
|---|---|---|---|
Technical Support | 2 day response for all customer support inquiries | 1-hour response for business-stopping issues | 15- and 30-minute response for business-stopping issues |
Developer Support | Custom code troubleshooting up to 200 lines | Custom code troubleshooting up to 5,000 lines and deployment guidance | |
DORA Support | Available for purchase |
Customer Success Pricing FAQ
Success Plans offers self-service resources and expert services from our CRM, AI, and data experts with a special focus on Agentforce, our AI-powered agent solution, through:
Success Plans: Three levels to help you get the most out of Salesforce, including tools to enhance your use of Agentforce with dedicated support.
Professional Services: Comprehensive advisory and implementation services, including Agentforce deployments from Salesforce's leading consultants.
Many of our customers work with Professional Services on a project while they have a Success Plan in place. Professional Services helps customers go live with their implementation, reach their goals, and continuously innovate to maximize their value from Salesforce. Success Plans help customers get the right level of support, guidance, and expertise for their business.
Yes. The majority of our products have an aligned Success Plan. Depending on your business needs, you can have different Success Plans for different Salesforce products.
Check out thisfull list of included and excluded products.
Yes. All Success Plans provide case and incident support. Hours of operation and target response times vary by Success Plan.