Resolve issues instantly with AI agents.
Deliver fast, 24/7 support right where employees work — Slack, Microsoft Teams, portals, email, or webchat. Through intelligent workflows and orchestration, empower employees to solve issues instantly in a single chat that adapts in real time to their data, behavior, and context. Employees can easily get IT help, receive proactive support, request new software or devices and more.
Give employees fast, easy access to any business service through a single, user-friendly unified catalog. Automate common IT requests — from password resets to application provisioning and hardware provisioning — freeing your IT team to focus on strategic, high-value projects.
Ensure business continuity with proactive incident detection and resolution. When issues occur, Agentforce can automatically detect the impact, create an incident, alert affected employees, and initiate resolution through intelligent orchestration and workflows — so employees stay informed, experience fewer disruptions, and get back to work faster.
Quickly connect employees to specialists on any channel, anytime. Offer a one-stop shop for getting help from IT, HR, or any other department on their preferred channel — across chat, email, portal cases, voice, and messaging channels like SMS, WhatsApp, and more.
Amplify IT team productivity with agents.
A system of record designed for next-generation, end-to-end IT service management — fully aligned with ITIL best practices. The IT Service Desk centralizes incidents, problems, change requests in one place, giving IT teams the visibility and control they need. With built-in AI, productivity tools, and intelligent workflows, teams can detect, track, and resolve issues faster while monitoring dependencies and ripple effects across the organization.
Deliver end-to-end IT service management processes for smoother, faster, and smarter operations. Our platform unifies automated workflows across Incident, Problem, Change, Request, Knowledge, and Release Management — all aligned with ITIL best practices. With Agent Assist, real-time AI suggests solutions, surfaces relevant knowledge, and automates routine steps — helping agents resolve issues faster, reduce errors, and improve consistency.
Automate workflows and integrate seamlessly with your IT ecosystem with a rich library of ready-to-deploy solutions for even the most complex IT processes. Leverage 100+ out-of-the-box connectors and integrations to power your prebuilt and customized workflows and get up-and-running rapidly.
Save teams time and multiply productivity with AI agents that detect issues, analyze incident history and resolve cases — right within Slack, Teams, or the Employee Portal. Resolve issues faster than ever before with prebuilt AI agent actions across the entire incident, problem, and change process.
Track enterprise assets and services.
Get a single view of your organization and real-time dependencies and connectivity between configuration items with an enterprise graph of the entire organization's infrastructure, apps, and services all in one place. Quickly detect, prevent, and predict incident and service issues, prioritize by business impact, and resolve critical incidents faster.
Manage your IT infrastructure with a dynamic CMDB powered by Agentforce that continuously updates in real-time — no manual entry. With 200+ out-of-the-box and custom Configuration Items (CIs), create an accurate and actionable single source of truth for all your CIs and dependencies and assets to ensure data integrity, reduce risks, and improve service reliability.
Gain end-to-end visibility of every asset across your entire IT landscape with real-time and batch discovery. Simplify discovery with automation that scans your environment, identifies new instances and databases, and populates CMDB with accurate configuration items and relationships.
Deliver scalable, secure IT — all the time.
With Service Cloud, Agentforce, and Data Cloud natively integrated, your IT teams get a complete view of every employee and system — so AI agents can act instantly, intelligently, and accurately. It's a scalable, low-maintenance architecture that cuts complexity and lowers your total cost of ownership.
Mitigate risk and protect employee data with the Trust Layer built on the Agentforce 360 Platform. Mask personally identifiable information, define clear AI guardrails, and seamlessly hand off to human agents when needed.
Ensure compliance and IT excellence with simplified, agentic SLA management. Deploy AI agents to guide admins through SLA policies, modify rules, and automatically enforce entitlements — all in natural language.
Extend the power of Agentforce IT Service with these related products.
Service Cloud
Drive productivity, reduce costs, and increase customer satisfaction at scale with Service Cloud.
HR Service
Scale employee support and deliver easy-to-use experiences that employees love.
Agentforce
Build and deploy AI agents at scale on the world's #1 digital labor platform.
Data Cloud
Deliver proactive service with a single, dynamic view of every customer by unifying all your data across your business.
IT Service Management Pricing
Find the right IT Service option for your business needs.
AI Agent for Employees
- Incident Creation & Summarization
- Knowledge Answers
- Request Submission
AI Agent for IT Teams
- Root Cause Analysis
- Incident Analysis
- AI Assistant
Agentforce IT Service Desk - Enterprise Edition
- Incident, Problem, Change, Release, Request, and Case Management
- CMDB and CI Discovery
- Approvals and Notifications
Agentforce IT Service Desk - Unlimited Edition
- Embedded AI
- Advanced Business Process Automation
- Analytics Dashboards
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
