Boost employee and HR team efficiency with built in AI.
AI for HR Service
Scale with an AI agent that works fully autonomously to take action on employee-facing support tasks, wherever your employees work in Slack, Teams, or an Employee Portal. Resolve employee inquiries faster with an AI agent that responds to employee's questions with accurate and natural responses that are grounded in trusted data. This AI agent can execute HR processes and requests, like checking your PTO balance or applying for a corporate credit card, by seamlessly integrating with HR systems.
Save valuable time with AI built directly into your flow of work. Empower HR teams with AI-generated replies, summaries, and knowledge articles crafted from conversation data and your company’s trusted knowledge base. Build a knowledge base with articles on topics ranging from HR policies to frequently asked employee questions. Use assitive AI to analyze historical case data and automatically classify and route employees to the right HR rep or queue.
Get help from HR instantly, 24/7, right in Slack. The HR Service Agent answers policy questions, finds benefits info, routes requests to the right team, and even kicks off automated HR workflows like reimbursement submissions and vacation approvals, right in your flow of work. Every conversation is secure and private to each employee, so everyone gets personalized, accurate help without leaving Slack. And with permission-aware search in Slack surfacing documents and records from across HR Service and other systems, help is easy to find when you need it.
Give employees the right information, every time, on one unified AI platform.
Employee Portal
Improve employee self-service and deliver personalized support at scale with Agentforce in employee portals. This AI agent experience adapts based on real-time conversations, employee data, and behavior, providing 24/7 agentic support. With the power of the Salesforce platform, you can access trusted employee data — like case information and employment history — to create a unique support journey based on each employee’s needs and previous actions. Surface relevant content, recommend business processes, and suggest next best steps to help employees resolve issues more efficiently.
Automate common service requests, like adding a beneficiary and updating bank information, and give employees a consumer-like menu for a faster, more effortless self-service experience from anywhere.
Help employees find answers faster with AI-powered Search Answers. Quickly generate answers from your trusted knowledge base and display them directly in the Employee Portal. Customize Einstein Search to match your specific knowledge parameters for optimal results.
Quickly connect employees to specialists on any channel anytime. Give employees a one-stop shop for getting help from IT, HR, and any other department on their channel of choice across chat, email, portal cases, voice, and messaging channels like SMS, WhatsApp, and more.
Streamline service with employee case management on the Agentforce 360 Platform.
HR Service Console
Scale HR service with a single workspace for HR teams to manage employee support cases and requests with built-in AI, productivity tools, and knowledge. The HR Service Console is the single source of truth for your HR teams with the most relevant employee information and the right tools built in. Automatically route cases to the best team member for the job and seamlessly support employees across any channel - email, phone, messaging, and self-service portals.
Surface personalized and relevant employee data with integrations to Human Capital Management (HCM) systems. Or, integrate back office and legacy systems (including popular HRIS and ERP tools) with your CRM. Use our out-of-the-box Workday integration or use MuleSoft connectors to integrate with your system of choice.
Simplify access to all your employee information with a 360 view of employee data, events, and milestones in the HR Service Console, enhancing engagement and tracking. Personalize every conversation and surface intelligent recommendations using trusted data that's natively integrated with the Agentforce 360 Platform. Automate the distribution of cases in your organization so every employee receives the fastest and most accurate resolution.
Extend the power of HR Service with these related products.
Service Cloud
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Customer Service AI
Increase customer satisfaction and boost service team productivity with trusted conversational, predictive, and generative AI solutions built into the flow of work.
Omnichannel Customer Engagement
Deliver seamless, personalized conversational experiences across channels — at scale.
HR Service Pricing
Find the right HR Service option for your business needs.
Employee Service - Console
- Employee Case Management
- Knowledge Management
- Automation
Employee Portal
- Authenticated Portal
- Experience Builder + OOTB templates
- Advanced Sharing and Administration
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
