Simplify planning, managing, and delivering your programs.
Reduce program complexity and capacity with Nonprofit Cloud. Know when you're not on track toward meeting program goals. Save time by streamlining attendance, service, and participant tracking.
Gain a holistic view of interactions to understand which participants have urgent needs and should be prioritized. Deliver wraparound care by making it easier to share information with external partners.
Schedule individual service sessions and enroll participants in bulk, saving hundreds of staff hours in preparation for service delivery.
Improve the participant and volunteer experience with a secure, self-service portal with Experience Cloud. Give participants and clients faster access to care by allowing them to directly enroll in programs and services.
Deliver personalized services.
Build personalized case plans based on a program participant or client's individual needs, no matter the size of your case load. Work at scale with a guided intake process, manage inbound and outbound referrals, assign an entire case team, and assess a client's progress at multiple intervals.
Save time and improve consistency by creating case plans from reusable templates. Personalize plans to meet your participants’ unique needs. Track tasks, checklists, and milestones, and capture HIPPA-compliant case notes. Then, view notes in chronological order to get up to speed on a client's history.
Get clients the right support quickly with a guided flow from referral to intake to program enrollment.
Gain a holistic understanding of a participants’ journey through a unified profile, visual timelines, and dynamic assessments showing progress before and after various engagements.
Ensure stronger outcomes by investing in what works.
Track desired outcomes and efforts that move the needle. Use Outcome Activities to connect programs or benefits that contribute to the desired end goal.
Consistently measure your impact by building your library of indicators. Connect them to multiple outcomes or programs to measure different aspects of your work. Use time-bound performance periods to track a program's starting point and end goal when measuring your efforts.
Pivot from what's not working. Get a quick summary view to understand if your indicators are on target, see recent results, manage assessments, and more.
Complete your Program and Outcome Management solution with products from across Salesforce.
Data Cloud
Activate your data across Salesforce applications. Empower teams to engage stakeholders at every touchpoint, with relevant insights and contextual data in the flow of work.
Service Cloud
Transform how you deliver value across every touchpoint – from stakeholder experience to engagement, processes, automation, and support. Reduce costs and maximize efficiency.
Tableau
Do more with your data with scalable insights from Tableau, the leading AI-powered analytics platform.
MuleSoft
Create connected experiences faster with the world’s #1 trusted integration platform.
Slack
Bring your people, knowledge, and favorite apps together, right where you are working. Speed up processes and deliver big results with automation, trusted AI, and transparent teamwork.
Hit the ground running with program and outcome management tips, tricks, and best practices.
Program and Outcome Management FAQ
Program and outcome management software helps program managers, service providers, case workers, and others set up programs and services so data is connected.
Managing programs with spreadsheets or multiple systems prevents deep understanding of what's working or not. Centralizing programs and services in a unified view means you can identify what is driving progress and create greater outcomes by gleaning insights across the entire program lifecycle.
When looking at options, identify systems that are flexible to meet the unique needs of your programs. Decide on the data and information you want to capture and KPIs you want to report on. Be able to automate repetitive manual processes, supporting staff capacity to focus on higher value projects.
There are several options available for Nonprofit to get started with Salesforce solutions. ThePower of Us Program giveseligible Nonprofit the first 10 subscriptions free. Visit ourpricing page for more information.
