Iedereen heeft het over AI. Wij brengen het in de praktijk. Met 66% autonome oplossing van cases, 15% meer marketingpipeline en 1,8× hogere leadconversie maakt Agentforce er serieus werk van. Bekijk hoe we dit voor elkaar kregen en hoe jij dat ook kunt.

Agentforce will enable us to have personalization across those customer journey pre-sales sales and after sales. Every touch point, at the right time with the right message, based on a 360° view.

We want each and every one of our passengers to have a brilliant experience, a personalized experience, a relevant experience. But we don’t have 80 million staff to be able to scale it, and the only way to do that is to innovate. In our case it’s innovating through the use of Salesforce.

It’s like this collaboration that we’re seeing between agents and humans. It’s not us versus them; it’s we. Suddenly, it’s this way of working that lets teams move at their natural tempo. This is the perfect tool for a team to run at speed. Salesforce can deliver digital labor, and I get to wake up in the morning, thinking about customers.

People don’t want to wait to get their question answered. What would happen if the diners aren’t getting what they need? Now they’re angry. “Hey, you sloughed me off to a bot. It didn’t answer me, and I’m grumpy.” And so now when you have that interaction with a human agent, we have to dig ourselves out of this hole. Maybe we answer the question very quickly, but they’re always going to remember, “hey that didn’t work out well the first time.” The dream I have is that Agentforce answers more questions, more quickly. Success with Agentforce is deflecting the questions that our customers have, so fewer things get escalated to a human, the diners are getting their questions answered quickly, and we’re able to take care of it without a human resource.

The culture at Salesforce of being customer obsessed is a leading attribute. Salesforce is constantly innovating and constantly creating new value. I just can't say enough about how well the teams have come together to delight our customers.

Ons uniforme platform brengt apps, data, agents en metadata samen om het succes van klanten én medewerkers te versterken. Met ingebouwd vertrouwen en governance zorgt Salesforce ervoor dat je AI en je organisatie veilig, betrouwbaar en met vertrouwen kunt opschalen.

Met een basis van vertrouwen, klantsucces, innovatie, gelijkheid en duurzaamheid zetten wij ons in om succesvol te zijn in het bedrijfsleven en goed te doen in de wereld. Wij investeren 1% van ons eigen vermogen, onze technologie en onze tijd om blijvende verandering te creëren. We behoren ook tot de oprichters en voorvechters van Pledge 1%, een wereldwijde beweging om te zorgen dat bedrijven van elke omvang iets teruggeven.