Deliver personalized and connected care from anywhere.
Engage with empathy and urgency as you organize and enact optimal, whole-person care.
Match patients with the right providers based on their symptoms, plans, location, and preferences. Deliver urgent access to safe, quality healthcare at home with virtual caregiver video appointments and digital medication management.
Reduce administrative burden and improve patient satisfaction with intelligent appointment management. Use Agentforce to enable patients and service representatives to seamlessly review, book, or cancel appointments.
Streamline multi-channel support for contact centers and crisis lines, including phone, chatbot, text, and live agent chat. Quickly evaluate and de-escalate non-emergencies with triage logic and AI-powered recommendations.
Remotely monitor patient health, follow up on care plans, and send personalized patient outreach communications from a single unified system.
Empower health and care teams to deliver high-quality services.
Equip providers with critical health information and streamline collaboration between medical and social care teams on a single unified platform.
Better understand each patient’s health with clinical and nonclinical factors – medical, demographic, claims, social, and behavioral – integrated in one holistic profile.
Use segmented patient data to craft personalized journeys tailored to each patient’s preferences. Deliver relevant content across the right channels, boosting engagement and improving patient retention, while making it easier to track and measure the effectiveness of your campaigns.
Streamline healthcare operations with AI-powered workflows and treatment plans powered by up-to-date provider data. Use Slack as a secure digital workspace for cross-care coordination.
Unlock and activate critical health data across various systems with industry-compliant FHIR APIs, clinical data models, and pre-packaged apps for healthcare.
Manage disease surveilance and develop proactive community wellness response.
Make timely and data-driven decisions for effective population health management.
Acheive faster time-to-response when you leverage comprehensive surveillance dashboards, and intelligent transformations of lab reports into cases enriched by public health data.
Mobilize resources faster and enable public health inspectors, environmental health officers, and field workers to identify and eliminate hazards in the community from a centralized, always-on platform.
Consolidate and optimize prevention screening services with shared registry information, health screening dashboards, and immunization management from scheduling to administration.
Keep constituents engaged and informed with personalized outreach campaigns. Send automated notifications for updates on public health guidelines, illness tracking assessments and questionnaires, or opportunities to participate in health programs from a unified portal.
Create efficient workplaces and engaging employee experiences.
Deliver employee-centric experiences that maximize recruitment and retention of the workforce.
Make informed decisions that meet future demands from a centralized command center with insights into health practictioner credentialing and health facility license management.
Empower employees and coordinate care between teams faster with Slack, a secure digital workspace that is conversational, connected, and personalized.
Reduce HR backlog with a connected self-service employee hub for help requests, payroll, workforce changes, and on-demand knowledge resources.
Provide dynamic hiring and onboarding experiences with task and process automation that streamline processes for sourcing, recruiting, and education.
Build your public sector solution with these Salesforce products:
Health Cloud
Connect data and teams, automate processes, and personalize engagement on a single, intelligent platform to improve outcomes.
Public Sector Solutions
Serve the people faster with case management designed for government.
Data Cloud
Empower teams to engage customers at every touchpoint, with relevant health insights and contextual data in the flow of work.
MuleSoft
Integrate data from any system and automate complex tasks to deliver connected customer experiences, faster.
Tableau
Improve outcomes and public trust with data-driven decisions.
Marketing Cloud
Personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.
Slack for Public Sector
Connect your entire organization on a single platform that makes sharing vital information easier, faster, and more direct.
Ready to take the next step with the #1 AI CRM?
Public Health Solutions FAQ
Health Cloud is a healthcare CRM for public health and human service hospitals, clinics, and providers that connects the care experience on one platform. It offers a comprehensive view of patients, informs expert responses, and tailors interventions by combining clinical and non-clinical data.
An integrated healthcare platform solves many issues by unifying data across various systems to provide a single view of an individual patient. This allows care teams to see health records, social determinants of health, and communication preferences in one place and easily coordinate care.
AI agents in healthcare are intelligent systems — designed to function in care environments — that interact across systems to interpret healthcare information, make decisions, and take action to meet a defined healthcare goal. Some manage patient intake or triage, others support behind-the-scenes operations like claims processing or data coordination.
Organizations report faster diagnoses, lower operational costs, fewer errors, and more consistent patient engagement, especially when agents are integrated across platforms and teams.
Agentforce for Healthcare helps care teams, clinicians, and service representatives with AI-driven automation, bringing them together on a unified platform. It easily integrates with healthcare systems and connects unstructured and structured health data across multiple sources for comprehensive patient and member insights. Agentforce empowers healthcare organizations to get answers to patients faster, cut down on delays, and allows care teams to focus more on providing care and less on administrative coordination.
When choosing the right healthcare software, prioritize a future-proof platform that is trusted, scalable, and readily supports international expansion enabling future growth. Look for a solution architected for flexibility with all the purpose-built tools you need to deliver innovation quickly.
Salesforce provides a platform that enables government agencies and public entities to protect constituents, streamline operations, and promote health equity. With 360-views of the population and real-time data-driven insights, we help public entities engage their health constituents from anywhere.
Absolutely. Trust is at the core of all we do. For additional security, compliance, and governance, we offerSalesforce Shield, a premium in-built integrated services set into our platform andGovernment Cloud Plus, our compliance environment. This acts as a data center, meeting stringent compliances like DoD IL4, FedRAMP, etc.