First, choose the Life Sciences Cloud edition that best suits your business.
Life Sciences Cloud Enterprise
- Clinical and Insurance Data Models
- Advanced Therapy Management
- Intelligent Sales
Life Sciences Cloud Unlimited
- Everything in Enterprise plus more storage, and automation
- Unlimited Custom and Lightning Apps
- 24/7 Toll-free Support and Expert Coaching
Life Sciences Cloud Agentforce 1 for Service
- Salesforce Foundations
- Customer Community Plus
- Digital Engagement
Life Sciences Cloud Agentforce 1 for Sales
- Salesforce Foundations
- Sales Performance Management
- Partner Apps
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Compare editions and top features.
Life Sciences Cloud Enterprise $350 user/month $350 user/month 350€ user/month AU$490 user/month 42,000円 user/month 3,500kr user/month £280 user/month | Life Sciences Cloud Unlimited $525 user/month $525 user/month 525€ user/month AU$735 user/month 63,000円 user/month 5,250kr user/month £420 user/month | Life Sciences Cloud Agentforce 1 for Service $750 user/month $750 user/month 750€ user/month AU$980 user/month 84,000円 user/month 7,000kr user/month £560 user/month | Life Sciences Cloud Agentforce 1 for Sales $750 user/month $750 user/month 750€ user/month AU$980 user/month 84,000円 user/month 7,000kr user/month £560 user/month | |
|---|---|---|---|---|
Life Sciences Cloud for Customer Engagement | $150 USD/user/month | $150 USD/user/month | $150 USD/user/month | |
Agentforce for Life Sciences Cloud | Available for purchase | Available for purchase | ||
Advanced Therapy Management | ||||
Participant Recruitment and Enrollment | $10,000 USD/org/year, increments of 100 patients referred | $10,000 USD/org/year, increments of 100 patients referred | $10,000 USD/org/year, increments of 100 patients referred | $10,000 USD/org/year, increments of 100 patients referred |
Clinical and Insurance Data Models | ||||
Field Inventory Management | ||||
Benefits Verification | ||||
Data Cloud | 250K credits/org/year | 250K credits/org/year | 2.5 M credits/org/year & 1 TB Storage, 20 GB storage per user | 2.5 M credits/org/year & 1 TB Storage, 20 GB storage per user |
Best of Salesforce for Sales | Available for purchase | Available for purchase | Available for purchase | |
Best of Salesforce for Service | Available for purchase | Available for purchase | Available for purchase |
Life Sciences Cloud Enterprise $350 user/month $350 user/month 350€ user/month AU$490 user/month 42,000円 user/month 3,500kr user/month £280 user/month | Life Sciences Cloud Unlimited $525 user/month $525 user/month 525€ user/month AU$735 user/month 63,000円 user/month 5,250kr user/month £420 user/month | Life Sciences Cloud Agentforce 1 for Service $750 user/month $750 user/month 750€ user/month AU$980 user/month 84,000円 user/month 7,000kr user/month £560 user/month | Life Sciences Cloud Agentforce 1 for Sales $750 user/month $750 user/month 750€ user/month AU$980 user/month 84,000円 user/month 7,000kr user/month £560 user/month | |
|---|---|---|---|---|
Patient Card | ||||
Social Determinants | ||||
Care Program Management | ||||
Provider Relationship Management | ||||
Care Plan Customization and Management | ||||
Assessments | ||||
Identity Verification | ||||
Record Alerts |
Life Sciences Cloud Enterprise $350 user/month $350 user/month 350€ user/month AU$490 user/month 42,000円 user/month 3,500kr user/month £280 user/month | Life Sciences Cloud Unlimited $525 user/month $525 user/month 525€ user/month AU$735 user/month 63,000円 user/month 5,250kr user/month £420 user/month | Life Sciences Cloud Agentforce 1 for Service $750 user/month $750 user/month 750€ user/month AU$980 user/month 84,000円 user/month 7,000kr user/month £560 user/month | Life Sciences Cloud Agentforce 1 for Sales $750 user/month $750 user/month 750€ user/month AU$980 user/month 84,000円 user/month 7,000kr user/month £560 user/month | |
|---|---|---|---|---|
Intelligent Sales - Visit Management | ||||
Field Inventory Management | ||||
Opportunity Tracking | ||||
Task Management, Activity Feed | ||||
Offline Access | ||||
Product Catalog Management | ||||
Quotes | ||||
Contracts | ||||
Rebate Management | $20,000 USD/org/month | $20,000 USD/org/month | $20,000 USD/org/month | $20,000 USD/org/month |
Work Order Management | ||||
Asset Management and Product Tracking |
Life Sciences Cloud Enterprise $350 user/month $350 user/month 350€ user/month AU$490 user/month 42,000円 user/month 3,500kr user/month £280 user/month | Life Sciences Cloud Unlimited $525 user/month $525 user/month 525€ user/month AU$735 user/month 63,000円 user/month 5,250kr user/month £420 user/month | Life Sciences Cloud Agentforce 1 for Service $750 user/month $750 user/month 750€ user/month AU$980 user/month 84,000円 user/month 7,000kr user/month £560 user/month | Life Sciences Cloud Agentforce 1 for Sales $750 user/month $750 user/month 750€ user/month AU$980 user/month 84,000円 user/month 7,000kr user/month £560 user/month | |
|---|---|---|---|---|
Chatter | ||||
Salesforce Mobile App | ||||
Files | ||||
Topics and Recommendations | ||||
Slack Enterprise Grid | Available for purchase | Available for purchase |
Life Sciences Cloud Enterprise $350 user/month $350 user/month 350€ user/month AU$490 user/month 42,000円 user/month 3,500kr user/month £280 user/month | Life Sciences Cloud Unlimited $525 user/month $525 user/month 525€ user/month AU$735 user/month 63,000円 user/month 5,250kr user/month £420 user/month | Life Sciences Cloud Agentforce 1 for Service $750 user/month $750 user/month 750€ user/month AU$980 user/month 84,000円 user/month 7,000kr user/month £560 user/month | Life Sciences Cloud Agentforce 1 for Sales $750 user/month $750 user/month 750€ user/month AU$980 user/month 84,000円 user/month 7,000kr user/month £560 user/month | |
|---|---|---|---|---|
Case Milestone Tracker | ||||
Case Auto-Assignment | ||||
Web and Email Case Capture | ||||
Case Email Auto-Response | ||||
Case Escalation Rules and Queues | ||||
Lead-Contact Account Management | ||||
Service Console Apps | ||||
Knowledge (Read-Only) | ||||
Omni-Channel Routing | ||||
Omni-Channel Supervisor | ||||
Incident Management | ||||
Knowledge (Read-Write) | Additional $75 USD/user/month | |||
Computer Telephony Integration (CTI) | ||||
Orders Management | ||||
Service Contracts and Entitlements | ||||
Advanced Case Management |
Life Sciences Cloud Enterprise $350 user/month $350 user/month 350€ user/month AU$490 user/month 42,000円 user/month 3,500kr user/month £280 user/month | Life Sciences Cloud Unlimited $525 user/month $525 user/month 525€ user/month AU$735 user/month 63,000円 user/month 5,250kr user/month £420 user/month | Life Sciences Cloud Agentforce 1 for Service $750 user/month $750 user/month 750€ user/month AU$980 user/month 84,000円 user/month 7,000kr user/month £560 user/month | Life Sciences Cloud Agentforce 1 for Sales $750 user/month $750 user/month 750€ user/month AU$980 user/month 84,000円 user/month 7,000kr user/month £560 user/month | |
|---|---|---|---|---|
Chat (Live Agent) | Available for purchase | |||
Facebook Messenger | Available for purchase | Available for purchase | Available for purchase | Available for purchase |
Einstein Next Best Action | 5K requests/org/month | 5K requests/org/month | 5K requests/org/month | 5K requests/org/month |
Help Center | ||||
Einstein Conversation Insights | Available for purchase |
Life Sciences Cloud Enterprise $350 user/month $350 user/month 350€ user/month AU$490 user/month 42,000円 user/month 3,500kr user/month £280 user/month | Life Sciences Cloud Unlimited $525 user/month $525 user/month 525€ user/month AU$735 user/month 63,000円 user/month 5,250kr user/month £420 user/month | Life Sciences Cloud Agentforce 1 for Service $750 user/month $750 user/month 750€ user/month AU$980 user/month 84,000円 user/month 7,000kr user/month £560 user/month | Life Sciences Cloud Agentforce 1 for Sales $750 user/month $750 user/month 750€ user/month AU$980 user/month 84,000円 user/month 7,000kr user/month £560 user/month | |
|---|---|---|---|---|
Customizable Reports and Dashboards | ||||
Advanced Reporting Features | ||||
CRM Analytics for Health Cloud | $165 USD/user/month | $165 USD/user/month | ||
Advanced Account Forecasting | ||||
Health Intelligence | $250 USD/user/month | $250 USD/user/month | ||
Tableau Next | Available for purchase | Available for purchase |
Life Sciences Cloud Enterprise $350 user/month $350 user/month 350€ user/month AU$490 user/month 42,000円 user/month 3,500kr user/month £280 user/month | Life Sciences Cloud Unlimited $525 user/month $525 user/month 525€ user/month AU$735 user/month 63,000円 user/month 5,250kr user/month £420 user/month | Life Sciences Cloud Agentforce 1 for Service $750 user/month $750 user/month 750€ user/month AU$980 user/month 84,000円 user/month 7,000kr user/month £560 user/month | Life Sciences Cloud Agentforce 1 for Sales $750 user/month $750 user/month 750€ user/month AU$980 user/month 84,000円 user/month 7,000kr user/month £560 user/month | |
|---|---|---|---|---|
OmniStudio | 100K calls/org/month | 1M calls/org/month | 1M calls/org/month | 1M calls/org/month |
OmniScript | ||||
FlexCards | ||||
Intelligent Document Automation | ||||
Business Rules Engine | 10K calls/org/month | 50K calls/org/month | 50K calls/org/month | 50K calls/org/month |
Decision Tables | ||||
Integration Procedures | ||||
Data Processing Engine | ||||
Web Services API | ||||
Custom Profiles and Page Layouts | ||||
Lightning App Builder | ||||
AppExchange App Integration | ||||
Email Templates | ||||
Data Storage Per User | ||||
File Storage Per User | ||||
Lightning Flow Automation (Flow + Process Builder) | Unlimited | Unlimited | Unlimited | Unlimited |
Unlimited Custom Applications | ||||
Developer Sandbox | ||||
Developer Pro Sandbox | Available for purchase | |||
Roles and Permissions | ||||
Record Types (Per Object) | ||||
Partial Sandbox | 1 partial sandbox included per org | 1 partial sandbox included per org | 1 partial sandbox included per org | 1 partial sandbox included per org |
Full Sandbox | Available for purchase | 1 Full Sandbox included per org | 1 Full Sandbox included per org | 1 Full Sandbox included per org |
Salesforce Identity | ||||
Approval Processes |
Life Sciences Cloud Enterprise $350 user/month $350 user/month 350€ user/month AU$490 user/month 42,000円 user/month 3,500kr user/month £280 user/month | Life Sciences Cloud Unlimited $525 user/month $525 user/month 525€ user/month AU$735 user/month 63,000円 user/month 5,250kr user/month £420 user/month | Life Sciences Cloud Agentforce 1 for Service $750 user/month $750 user/month 750€ user/month AU$980 user/month 84,000円 user/month 7,000kr user/month £560 user/month | Life Sciences Cloud Agentforce 1 for Sales $750 user/month $750 user/month 750€ user/month AU$980 user/month 84,000円 user/month 7,000kr user/month £560 user/month | |
|---|---|---|---|---|
Digital Engagement | Available for purchase | Available for purchase | Available for purchase | |
Flex Credits | Available for purchase | Available for purchase | 1M/org/year | 1M/org/year |
Agentforce for Life Sciences Cloud Add-on | Available for purchase as an add-on | Available for purchase as an add-on | ||
Customer Community Plus | Available for purchase | Available for purchase | Available for purchase | |
Feedback Management | Available for purchase | Available for purchase | Available for purchase | |
Service Cloud Voice | Available for purchase | Available for purchase | Available for purchase | |
Scheduler | 350 appts/month/license + 1000 service appts/org/month | 400 appts/month/license + 1000 service appts/org/month | 400 appts/month/license + 1000 service appts/org/month | 400 appts/month/license + 1000 service appts/org/month |
Customer Experience Intelligence | Available for purchase | Available for purchase | Available for purchase | |
Salesforce Maps | Available for purchase | Available for purchase | Available for purchase | |
Sales Planning | Available for purchase | Available for purchase | Available for purchase | |
Sales Programs | Available for purchase | Available for purchase | Available for purchase | |
Salesforce Spiff | Available for purchase | Available for purchase | Available for purchase | |
External Apps | Available for purchase | Available for purchase | Available for purchase |
Life Sciences Cloud Enterprise $350 user/month $350 user/month 350€ user/month AU$490 user/month 42,000円 user/month 3,500kr user/month £280 user/month | Life Sciences Cloud Unlimited $525 user/month $525 user/month 525€ user/month AU$735 user/month 63,000円 user/month 5,250kr user/month £420 user/month | Life Sciences Cloud Agentforce 1 for Service $750 user/month $750 user/month 750€ user/month AU$980 user/month 84,000円 user/month 7,000kr user/month £560 user/month | Life Sciences Cloud Agentforce 1 for Sales $750 user/month $750 user/month 750€ user/month AU$980 user/month 84,000円 user/month 7,000kr user/month £560 user/month | |
|---|---|---|---|---|
Salesforce Foundations | Available for purchase | Available for purchase | ||
Agentforce Flexible Agreement | Available for purchase | Available for purchase | ||
Marketing Email Campaigns* | 2K emails/month | 2K emails/month | 2K emails/month | 2K emails/month |
Email Templates* | ||||
Built-in Analytics* | ||||
Landing Pages & Forms* | ||||
Direct Payment Links (Commerce Pay Now)* | ||||
Storefront* | ||||
Commerce Analytics* | ||||
Merchandising Tools* | ||||
Audience Segmentation* |
Extend the power of Life Sciences Cloud with these related apps and add-ons.
Life Sciences Cloud for Customer Engagement
Reimagined commercial engagement on an agent-first, future-proof, unified platform with industry expertise.
Agentforce for Life Sciences Cloud Add-on
Boost productivity with limitless assistive AI, purpose-built for Life Sciences Cloud
Participant Recruitment and Enrollment
Advanced Therapy Management
Unified Health Scoring, powered by Data Cloud
Analytics for Health and Life Sciences
Customer Community Plus For Health Cloud
Create connected digital experiences for patients and providers with self-service portals, knowledge articles, and real-time engagement.
Then, choose the Success Plan that’s right for your business.
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a future with AI.
Standard Success Plan
- Access to Knowledge Articles, documentation, and Trailhead
- Global Trailblazer Community
Premier Success Plan
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps.
Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximize your ROI.
Ready to take the next step with the #1 AI CRM?
Life Sciences Cloud Pricing FAQ
Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1-800-664-9073 to discuss exactly what kind of products you're looking to add and how we can help.
We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1-800-664-9073 to discuss options.
Yes, transitions can be made from Health Cloud to Life Sciences Cloud. Please contact us to assess and assist you based on your solution needs.
Yes. Customers have the flexibility to buy industry products alongside other Salesforce products, such as Sales Cloud or Service Cloud. Talk to your sales rep about what products are right for your organization.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visitSuccess Cloud.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1-800-664-9073 to see what works for your business.
Agentforce for Life Sciences is anagentic AI solution built on a deeply unified platform that enablespharma andmedtech organizations with automation for clinical, medical and commercial engagement.