First, choose the right public sector products for your business needs.
Public Sector Foundation - Advanced Enterprise Edition
- Out-of-the-box, Configurable Apps
- Digital Service Delivery Tools
- Low-Code/No-Code Automation and AI
Public Sector Foundation - Advanced Unlimited Edition
- Includes All Enterprise Edition Capabilities
- Up to 2,000 Custom Objects
- Unlimited Custom Apps
Public Sector Service - Agentforce 1 Edition
- Includes All Unlimited Edition Capabilities and Flex credits
- Connect Salesforce and External Data with Data Cloud
- Runs on Commercial infrastructure
Public Sector Service - Agentforce 1 Edition - GovCloud
- Includes All Unlimited Edition Capabilities and Flex credits
- Connect Salesforce and External Data with Data Cloud
- Requires Government Cloud infrastructure (Additional cost)
Requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Features
Public Sector Foundation - Advanced Enterprise Edition $275 user/month $275 user/month 275€ user/month AU$385 user/month 33,000円 user/month 2,750kr user/month £220 user/month | Public Sector Foundation - Advanced Unlimited Edition $500 user/month $500 user/month 500€ user/month AU$700 user/month 60,000円 user/month 5,000kr user/month £400 user/month | Public Sector Service - Agentforce 1 Edition $700 user/month $700 user/month 650€ user/month AU$910 user/month 78,000円 user/month 6,500kr user/month £520 user/month | Public Sector Service - Agentforce 1 Edition - GovCloud $700 user/month $700 user/month 650€ user/month AU$910 user/month 78,000円 user/month 6,500kr user/month £520 user/month | |
|---|---|---|---|---|
Public Sector Pre-Built Apps | ||||
Public Sector Data Models | ||||
Always-on Agentic AI | Available for purchase | Available for purchase | ||
Public Sector Toolkit | ||||
Constituent Snapshot | ||||
OmniStudio | ||||
Best of Salesforce for Service | Available for purchase | Available for purchase |
Public Sector Foundation - Advanced Enterprise Edition $275 user/month $275 user/month 275€ user/month AU$385 user/month 33,000円 user/month 2,750kr user/month £220 user/month | Public Sector Foundation - Advanced Unlimited Edition $500 user/month $500 user/month 500€ user/month AU$700 user/month 60,000円 user/month 5,000kr user/month £400 user/month | Public Sector Service - Agentforce 1 Edition $700 user/month $700 user/month 650€ user/month AU$910 user/month 78,000円 user/month 6,500kr user/month £520 user/month | Public Sector Service - Agentforce 1 Edition - GovCloud $700 user/month $700 user/month 650€ user/month AU$910 user/month 78,000円 user/month 6,500kr user/month £520 user/month | |
|---|---|---|---|---|
Salesforce Foundations | Available for purchase | Available for purchase | Partial. Contact us for details. | |
Agentforce | Available for purchase | Available for purchase | ||
Sales Cloud | ||||
Service Cloud | ||||
Data Cloud | Available for purchase | Available for purchase | ||
Marketing Cloud Light | Available for purchase | Available for purchase | ||
Commerce Cloud | Available for purchase | Available for purchase | ||
Slack Enterprise Grid | Available for purchase | Available for purchase | GovSlack | |
Salesforce Platform | ||||
Agentforce for Sales | Available for purchase | Available for purchase | ||
Einstein Conversation Insights | Available for purchase | Available for purchase | ||
Call Coaching | Available for purchase | Available for purchase | ||
Sales Developement | Available for purchase | Available for purchase | ||
Agentforce for Service | Available for purchase | Available for purchase | ||
Service Cloud Voice | Available for purchase | Available for purchase | Partial: Contact us for details. | Partial: Contact us for details. |
Digital Engagement | Available for purchase | Available for purchase | Partial. Contact us for details. | |
CRM Analytics for Public Sector | Available for purchase | Available for purchase | ||
Customer Community Plus for Public Sector | Available for purchase | Available for purchase | ||
Feedback Management | Available for purchase | Available for purchase | ||
Salesforce Scheduler | Available for purchase | Available for purchase |
Public Sector Foundation - Advanced Enterprise Edition $275 user/month $275 user/month 275€ user/month AU$385 user/month 33,000円 user/month 2,750kr user/month £220 user/month | Public Sector Foundation - Advanced Unlimited Edition $500 user/month $500 user/month 500€ user/month AU$700 user/month 60,000円 user/month 5,000kr user/month £400 user/month | Public Sector Service - Agentforce 1 Edition $700 user/month $700 user/month 650€ user/month AU$910 user/month 78,000円 user/month 6,500kr user/month £520 user/month | Public Sector Service - Agentforce 1 Edition - GovCloud $700 user/month $700 user/month 650€ user/month AU$910 user/month 78,000円 user/month 6,500kr user/month £520 user/month | |
|---|---|---|---|---|
Benefit Management | ||||
Emergency Program Management | ||||
Grants Management | ||||
License and Permit Management | ||||
Inspections Management | ||||
Provider Management | ||||
Contact Center Management | ||||
Courts Case Management | ||||
Employee Experience | ||||
Investigative Case Management | ||||
Social Program Management | ||||
Talent Recruitment Management |
Public Sector Foundation - Advanced Enterprise Edition $275 user/month $275 user/month 275€ user/month AU$385 user/month 33,000円 user/month 2,750kr user/month £220 user/month | Public Sector Foundation - Advanced Unlimited Edition $500 user/month $500 user/month 500€ user/month AU$700 user/month 60,000円 user/month 5,000kr user/month £400 user/month | Public Sector Service - Agentforce 1 Edition $700 user/month $700 user/month 650€ user/month AU$910 user/month 78,000円 user/month 6,500kr user/month £520 user/month | Public Sector Service - Agentforce 1 Edition - GovCloud $700 user/month $700 user/month 650€ user/month AU$910 user/month 78,000円 user/month 6,500kr user/month £520 user/month | |
|---|---|---|---|---|
Action Plans | ||||
Care Plans | ||||
Computer Telephony Integration (CTI) | ||||
Service Console for Public Sector | ||||
Actionable Relationship Center | ||||
Omnichannel | Available for purchase | |||
Engagement Timeline | ||||
Life Events | ||||
Complaints | ||||
Identity Verifiction and Audit Trail | ||||
Interaction Summaries | ||||
Outcome Management | ||||
Regulatory Codes and Fees | ||||
Help Center | ||||
Visit Scheduling | ||||
Volunteer Management | ||||
Group Membership |
Public Sector Foundation - Advanced Enterprise Edition $275 user/month $275 user/month 275€ user/month AU$385 user/month 33,000円 user/month 2,750kr user/month £220 user/month | Public Sector Foundation - Advanced Unlimited Edition $500 user/month $500 user/month 500€ user/month AU$700 user/month 60,000円 user/month 5,000kr user/month £400 user/month | Public Sector Service - Agentforce 1 Edition $700 user/month $700 user/month 650€ user/month AU$910 user/month 78,000円 user/month 6,500kr user/month £520 user/month | Public Sector Service - Agentforce 1 Edition - GovCloud $700 user/month $700 user/month 650€ user/month AU$910 user/month 78,000円 user/month 6,500kr user/month £520 user/month | |
|---|---|---|---|---|
Accounting Subledger | ||||
Action Plans | ||||
Business Rules Engine (Volume Limit of 6K calls/annum) | ||||
Decision Explainer | ||||
Dynamic Assessments | ||||
Dynamic Forms | ||||
Intelligent Document Automation | ||||
Service Process Studio | ||||
Record Alerts |
Extend the power of Public Sector Solutions with the following Salesforce products:
Government Cloud Plus
Scale and secure apps on a FedRAMP High-authorized platform.
Public Benefit Assistance
Deploy a pre-built benefits portal with guided prescreening and applications.
Provider Self Service for Public Sector
Allow service providers to accept referrals, track progress, and more in a self-service portal.
Employee Experience for Public Sector
Empower employees to focus on their mission with access to digital-first tools.
Business Rules Engine
Simplify determining eligibility or qualification and automate complex decision-making.
CRM Analytics for Public Sector
Get prebuilt, customizable public sector-specific analytics.
Then, choose the Success Plan that's right for your organization.
From resources to embedded experts, get the right level of support and expert guidance for your organization.
Standard Success Plan
Learn at your own pace with free self-guided resources.
- Online learning to upskill teams
- Global Trailblazer community
Premier Success Plan
- Access to 24x7 support
- Expert coaching and education
- Tailored assessments
- Bundled with Unlimited Edition
Signature Success Plan
- Designated Technical Account Manager
- Proactive monitoring
- Key event management
- Fastest 24x7 support response times
Maximize ROI with the world's #1 Success Ecosystem.
From support, expert guidance, and resources to our partner apps and experts, the Success Ecosystem is here to help you realize the full potential of your Salesforce investment.
Ready to take the next step towards the future of AI in Public Sector?
Start your trial.
Try Public Sector Solutions for 30 days with sample data. No credit card, no installations.
Talk to an expert.
We would love to connect with you. Tell us a bit more so the right person can reach out to discuss your needs.
Stay up to date.
Visit the Public Sector Solutions Resource Center for the latest research, industry insights, and product best practices.
Public Sector Solutions Pricing FAQ
Public Sector Solutions is Salesforce's public sector software. It includes out-of-the-box apps that help agencies deploy faster. Plus, flexible low-code/no-code tools help governments customize to fit their needs. Built on a powerful platform, it helps agencies scale and adapt for the future.
Yes. Customers have the flexibility to buy industry products alongside other Salesforce products, like Sales Cloud or Service Cloud. Talk to your sales rep about what products are right for your organization.
Customers can choose to run Public Sector Solutions on Salesforce Government Cloud products or the Salesforce commercial instance. Salesforce Government Cloud products are be purchased separately.
Salesforce products integrate with many outside applications and systems. For systems that don’t have built-in integration, you can use MuleSoft, work with integration partners, or use apps on AppExchange. Talk to a sales representative to get an idea of which integration solution will work best for you.
We offer several advisory, adoption, and support plans. To learn more, visitSalesforce Customer Success.
Salesforce has many license types, add-ons, and additional products. For an overview, head over to the detailed pricing page. For more assistance, call us at 1-844-807-8829 to discuss exactly what kind of products you’re looking to add and how we can help.
We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1-844-807-8829 to discuss options.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1-844-807-8829 to see what works for your business.
Public sector organizations can take advantage of the Public Sector Service - Agentforce 1 Edition to enable their digital labor force to complement their teams and deliver exceptional and efficient service to the public. These special editions include everything needed to unlock complete Agentforce capabilities, while offering the best of Public Sector CRM features including Sales Cloud, Service Cloud, Data Cloud, Marketing Cloud, Slack, Tableau Next and more.
