Complete your government case management solution with the following Salesforce products:
Service Cloud
Deliver personalized support at scale.
Public Sector Solutions
Serve the people faster with case management designed for government.
CRM Analytics
Get prebuilt, customizable public sector-specific analytics.
Slack for Public Sector
Slack is a secure space to connect your team, tools and data with the contractors, nonprofits and government agencies you work with every day.
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Try Public Sector Solutions for 30 days with sample data. No credit card, no installations.
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Government Case Management FAQ
Case Management software is a strategic tool that supports and improves the case management process for government agencies. It is designed to handle and track various cases, such as social services, licensing, and judicial cases, and keeps constituents at the center of the process.
When choosing case management software, consider factors like your business needs, scalability, and integration capabilities. Understand the features offered, evaluatepricing modelsandsuccess plans, trialdifferent options, and prioritize solutions that align with your specific requirements.
At Salesforce our #1 value is Trust. Our solutions are built on a trusted platform that is designed to meet unique compliance needs for government agencies and contractors. Learn more about our commitment to compliancehere.
The government customer experience plays an essential role in fostering public trust, satisfaction, and engagement with government services and programs. By prioritizing the needs and preferences of the public, governments use SalesforceGovernment Case Management software to deliver more effective services that meet the expectations of the public and their stakeholders.