Using the power of data and AI, Einstein can detect and flag inconsistencies in payment behavior that may suggest a borrower is likely to miss one or more payments. These insights can trigger alerts to bankers or advisors, or automatically notify the borrower about upcoming or slightly overdue payments. And it does it all with the intent to encourage timely payments and prevent accounts from being marked overdue and routed to collections for recovery efforts.

Create a series of omnichannel communications to help bring borrowers' accounts current before they are routed to collections. Pre-collections outreach journeys can be customized for various loan and account types. Using templates and automated drip campaigns you can ensure borrowers receive personalized communications tailored to their unique situations, without requiring your service team to craft and send emails on a case-by-case basis.

60% of collections cases are resolved through re-debiting. To make this process easier, automated actions can be triggered to initiate another debit on a specific account, aiming to secure payment and prevent account delinquency.

Close cases faster withAgentforce for Collections. Receive instant, compliant talking points and personalized recovery options for every borrower. Automate routine tasks so agents can focus on the conversation, accelerate financial recovery, and consistently exceed collections targets.

Equip your collections agents with a unified console, giving them a 360-degree customer view of each borrower. AI tools embedded directly within agents' workflow help automate manual tasks and assist collections agents through various processes.

Use AI to interpret conversations in real-time, giving agents key talking points to guide discussions and enhancing the likelihood of successful financial recovery during interactions with borrowers.

Configure analytics and performance monitoring dashboards to give collections managers the tools they need to accurately measure the effectiveness of recovery and collection processes, assess productivity savings, and evaluate agent performance.

Use templates and low/no-code tools to build end-to-end collections processes with ease — saving your collections agents time and increasing productivity via a step-by-step process flow to successfully recover funds every time.

Record and monitor borrowers' promise of payment with customizable promise-to-pay widgets which facilitate tracking, reminders, alerts, and escalations for both borrowers and agents, ensuring timely follow-up and accountability.

Payment integrations and Salesforce Pay Now allow collections agents to capitalize on the moment a borrower agrees to pay. Agents can send payment links in real-time, allowing them to collect payments and settle delinquent accounts instantly.

Let collections agents focus on leading productive conversations instead of wasting time toggling between systems when you centralize data under a single collections management platform by integrating with loan management and debt servicing systems. .

Collections is a heavily regulated process and the regulations vary by region. From FDCPA to Regulation F, Salesforce has built-in customizable controls to ensure your collections processes remain compliant — FDCPA controls are configurable for Collections and Financial Recovery.

Financial services firms can confidently import large volumes of collections data into Salesforce, being assured that the platform can handle advanced error management.