Order Management
Cut costs and drive efficient growth with the customer-first, distributedOrder Management system built directly into your CRM.
Lower fulfilment costs and make your service centre more efficient.
Use intelligent, agentic skills to dynamically resolve order fulfilment exceptions. Empower operations managers with automated decision-making tools that optimise fulfilment paths and ensure every order meets customer delivery promise.
Drive service centre efficiency and cut costs with agentic Order Support skills embedded directly into your Agentforce experience. Offer self-service order status, cancellation, and returns on any channel.
Seamlessly service omni-channel orders with Order Support.
Harness the full power of the Customer 360 . Give agents contextual data like order history, customer records, payment terms, service tools — all on one screen.
Transform your service centre into a revenue generator that decreases costs and increases customer loyalty.
Simplify complex order routing with Distributed Order Management
Build fulfilment workflows fast and see ROI faster with drag-and-drop tools. Start with prebuilt supply chain workflows and extend as you grow.
Increase conversions with personalised delivery promises based on inventory availability, sourcing locations, and carrier transit times. Cut costs by automatically identifying the closest fulfilment location to minimise splits and delivery time. Increase revenue and conversion rates by displaying estimates on the product page and at checkout.
Upgrade in-store shopping and fulfilment so associates can provide personalised experiences. Give insight into connected store data like product inventory and more.
Fulfil faster with real-time, Omni-Channel Inventory.
Connect commerce experiences with real-time inventory visibility.
Organise inventory by location to enable shop-by-store and buy online, pick up in-store capabilities.
Extend the power of order management with these related products.
Digital Storefronts
Deliver commerce your way with templates, composable shop fronts, headless APIs or all three.
Contact Centre
Boost ROI in your contact centre by delivering intelligent, efficient service across all channels at scale.
Digital Customer Engagement
Lower costs and boost customer satisfaction with personalised experiences on your customers' favourite channels.
Get in touch and stay connected.
Order Management FAQs
Order Management is the process of capturing, routing and supporting customer orders from any channel.Order management systems track orders placed, allocate and surface inventory, and route orders sustainably all in one customer centric solution.
A CRM focuses on managing and nurturing your customer relationships including making a sale or managing a service case. Salesforce OMS is built directly into your CRM so you can differentiate your customers delivery and order support experience like offering same day delivery, curbside pickup or self service returns.
Order management software brings together connected customer data, order data, and tools to help you efficiently service orders and drive loyal experiences. Plus, withorder fulfilment software and automation, you'll deliver every product with speed, cost and sustainability.
To choose the right order management consider your business needs and where your customers expectations are. Evaluate your currentorder fulfilment and order support strategies and see if those allow you to scale in the way your customers expect. Look into how you are using connected data to your advantage, automation tools to help you differentiate every delivery and the ease of use of tools for your service centre agents to be efficient.
Fulfil your customers orders faster, reduce delivering costs and drive service agent efficiency for delightful post purchase experiences.