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A customer profile with information on pending dues and quick actions.

Power industry transition in the energy and utility sector.

Adapt legacy systems, unlock data, and automate processes at scale and speed to transform customer experience in energy and water companies. Salesforce for Energy & Utilities connects utility customers, partners, and field assets with the world’s most trusted data, AI and CRM platform.

Energy companies trust Salesforce with their digital transformation.

 

ENGIE customer story
GE Renewable Energy customer story
Reconomy customer story
United Utilities customer story
Veolia customer story

Put customers at the center of the clean energy transition.

Elevate utility customer experience, empower the clean energy workforce, and rally new delivery partners with a secure data and AI strategy — all on Salesforce for Energy & Utilities.

How it works

Here's how we charge up innovation in the power and utility industries.

Turn agents into advisors with digital tools that offer a 360-degree view of the customer. Engage customers across self-service, AI, and mobile channels for personalized service. And go beyond the contact center with next-generation field operations and customer experience.

An Energy Utility Console with a customer profile with billing information and a graph to show of usage overview.

Use data- and AI-driven tools to deliver quotes and rates faster and to navigate multi-site and multi-account structures. Evolve product and service offerings to increase customer acquisition and retention. Elevate customer engagements with personalized and streamlined field service.

An Energy Sales Console with graphical overview of high value accounts.

Connect data and systems with scale and agility on an industry-leading platform. Extend legacy systems with out-of-the-box integrations to common utility CIS systems. Consolidate data from disparate sources and connect and automate workflows using clicks, not code.

Billing and usage information for a year showcased in a graphical format.

Help customers reach their energy goals with clean energy and electrification programs (efficiency, EV, and solar). Drive new revenue, stay relevant, and increase trust by educating and partnering with customers to adopt sustainable energy solutions and non-commodity energy offerings.

A login console with username and password boxes which have to be filled.
An Energy Utility Console with a customer profile with billing information and a graph to show of usage overview.
An Energy Sales Console with graphical overview of high value accounts.
Billing and usage information for a year showcased in a graphical format.
A login console with username and password boxes which have to be filled.

Create a complete power and utilities solution with Salesforce.

Energy & Utilities Cloud

The leading Data, AI and Relationship Management platform for energy and utility enterprises.

Field Service

Streamline field operations. Train a new energy workforce to improve on-site safety and efficiency.

MuleSoft

Instantly connect a growing list of energy and utility applications and data with speed and scale.

Tableau

Transform energy and customer data into actionable insights and processes.

Keep up with the latest power and utilities trends, insights, and conversations.

Ready to take the next step with Energy & Utilities Cloud?

Power and Utilities FAQ

Customer relationship management (CRM) for power and utility companies is a system for managing all of your company’s interactions with current and potential customers, and managing critical information like energy usage, billing, product adoption, trade ally transactions, and field service data.

Power companies looking to improve customer experience, digitalize service, and expand their customer offers while reducing operating costs are looking for self-service and AI to help. A CRM like Energy and Utilities Cloud aligns teams to be more efficient and deliver personalized customer service.

A CRM for power companies can help you get a 360-degree view of your customers and their households and businesses, intelligently manage your products and services, build a robust retail sales or program participation pipeline, and deliver meaningful service experiences for energy consumers.

Determine what your energy and utilities CRM should solve. It should include functionality like integration with existing billing and CIS information, usage data, key account or retail energy lead management, partner or trade ally performance management, embedded analytics and AI, and more.

Utilities can integrate Energy & Utilities Cloud with all the major utility billing and customer information systems (CIS) with pre-built integration processes, with MuleSoft, or via APIs to extend and augment this essential customer data.

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