First, choose the right Energy & Utilities Cloud edition for your business needs.
Sales
- Order Management
- Sales Programs
- Industry CPQ, Bundling, and Discounting
Service
- Omnichannel Customer Engagement
- Service Console
- Self-Serve Portal & Insights
Sales & Service
- Easy-to-use console for single view of customer, work & assets
- Industry CPQ, Service Console, Self-Serve Portals, Order Management, and Sales Programs
- Clean Energy & Grid Connections Program Management
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Compare products and top features.
Sales $275 user/month $275 user/month 275€ user/month AU$385 user/month 33,000円 user/month 2,750kr user/month £220 user/month | Service $250 user/month $250 user/month 250€ user/month AU$350 user/month 30,000円 user/month 2,500kr user/month £200 user/month | Sales & Service $300 user/month $300 user/month 300€ user/month AU$420 user/month 36,000円 user/month 3,000kr user/month £240 user/month | |
|---|---|---|---|
Energy & Utilities Data Model & Integration | |||
Configure, Price, and Quote for Energy & Utilities | |||
Smart Utility Contact Center | |||
Grid & Network Connections + Clean Energy Program Management |
Sales $275 user/month $275 user/month 275€ user/month AU$385 user/month 33,000円 user/month 2,750kr user/month £220 user/month | Service $250 user/month $250 user/month 250€ user/month AU$350 user/month 30,000円 user/month 2,500kr user/month £200 user/month | Sales & Service $300 user/month $300 user/month 300€ user/month AU$420 user/month 36,000円 user/month 3,000kr user/month £240 user/month | |
|---|---|---|---|
Utility Self Service Portal | |||
Contact Center Console | |||
Case Management | |||
Omni-Channel Routing | |||
Service Contracts and Entitlements | |||
Chatter | |||
Salesforce Mobile App | |||
Files | |||
Topics and Recommendations | |||
Case Auto-Assignment | |||
Web and Email Case Capture | |||
Case Email Auto-Response | |||
Case Escalation Rules and Queues | |||
Lead-Contact Account Management | |||
Knowledge (Read-Only) | |||
Knowledge (Read-Write) | UE | UE | |
Service Console Apps | |||
Omni-Channel Routing (Enhanced) | |||
Incident Management | |||
Omni Supervisor | |||
Case Milestone Tracker | |||
Service Cloud Voice | Available for purchase | Available for purchase | |
Computer Telephony Integration (CTI) | |||
Orders Management | |||
Service Contracts and Entitlements | |||
Advanced Case Management | |||
Einstein Next Best Action | 5k requests PUPM | 5k requests PUPM | |
Service Replies | Available for purchase | Available for purchase | |
Conversation Summaries | Available for purchase | Available for purchase | |
Einstein Bots | Available for purchase | Available for purchase | |
Enhanced Messaging | Available for purchase | ||
Feedback Management | Available for purchase | Available for purchase | |
Help Center | |||
Authenticated Portal | Available for purchase | Available for purchase | |
Customer Community | Available for purchase | Available for purchase | |
Work Order Management | |||
Asset Management and Product Tracking |
Sales $275 user/month $275 user/month 275€ user/month AU$385 user/month 33,000円 user/month 2,750kr user/month £220 user/month | Service $250 user/month $250 user/month 250€ user/month AU$350 user/month 30,000円 user/month 2,500kr user/month £200 user/month | Sales & Service $300 user/month $300 user/month 300€ user/month AU$420 user/month 36,000円 user/month 3,000kr user/month £240 user/month | |
|---|---|---|---|
Product Catalog | |||
Industries Configure, Price & Quote (CPQ) | |||
Large Account Sales Management | |||
Customer Acquisition Management | |||
C&I Multi-Site Quoting | |||
Order Management | |||
Lead Management | |||
Contract Lifecycle Management | Available for purchase | Available for purchase | Available for purchase |
B2B Order Management | Available for purchase | Available for purchase | Available for purchase |
B2C Order Management | Available for purchase | Available for purchase | Available for purchase |
Lead Assignment and Routing | |||
Lead Scoring | UE | UE | |
Duplicate Blocking | |||
Web-to-Lead Capture | |||
Mass Email | |||
Email Productivity | |||
Campaign Management | |||
Email Templates | |||
To Do List | |||
Campaign Influence | 5 campaigns per opportunity | 5 campaigns per opportunity | |
Account and Contact Management | |||
Opportunity Management | |||
Customizable Sales Process | |||
Einstein Activity Capture | |||
Task Management, Activity Feed | |||
Person Accounts | |||
Sales Console App | |||
Sales Teams | |||
Salesforce Meetings | |||
Advanced Reporting Features | |||
Advanced Reporting Features | |||
Customizable Reports and Dashboards | |||
Embedded Forecast Charts | |||
Forecasting Mobile App | |||
Enterprise Territory Management | |||
Opportunity Splits | |||
Opportunity Management | |||
Opportunity Scoring | |||
Pipeline Inspection | |||
Deal Insights | |||
Salesforce Mobile App | |||
Waterfall Chart | |||
Sales Cloud Everywhere | |||
Full Offline Mobile Functionality | |||
Contracts | |||
Sales Orders | |||
Products and Price Books | |||
Quotes |
Sales $275 user/month $275 user/month 275€ user/month AU$385 user/month 33,000円 user/month 2,750kr user/month £220 user/month | Service $250 user/month $250 user/month 250€ user/month AU$350 user/month 30,000円 user/month 2,500kr user/month £200 user/month | Sales & Service $300 user/month $300 user/month 300€ user/month AU$420 user/month 36,000円 user/month 3,000kr user/month £240 user/month | |
|---|---|---|---|
OmniStudio | |||
FlexCards | |||
Business Rules Engine | |||
Document Generation | |||
Document Tracking and Approvals | |||
Data Processing Engine | |||
Flow Builder | |||
Lightning App Builder | |||
AppExchange | |||
Customizable Profiles and Page Layouts | |||
Lightning Platform | |||
Email Integration with Gmail or Outlook | |||
Field Service Scheduling Optimization | Available for purchase | Available for purchase | Available for purchase |
Field Service Asset, Inventory, and Product Tracking | Available for purchase | Available for purchase | Available for purchase |
Field Service Opportunities | Available for purchase | Available for purchase | Available for purchase |
Field Service Mobile App | Available for purchase | Available for purchase | Available for purchase |
Developer Sandbox | |||
Developer Pro Sandbox | Available for purchase | Available for purchase | Available for purchase |
Full Sandbox | UE | UE | UE |
Partial Sandbox | 1 partial sandbox included per org | 1 partial sandbox included per org | 1 partial sandbox included per org |
Workflow and Approval | |||
Custom Profiles and Page Layouts | |||
Lightning App Builder | |||
Email Templates | |||
Data Storage Per User | |||
File Storage Per User | |||
Unlimited Custom Applications | |||
Roles and Permissions | |||
Record Types (Per Object) | |||
Salesforce Identity |
Sales $275 user/month $275 user/month 275€ user/month AU$385 user/month 33,000円 user/month 2,750kr user/month £220 user/month | Service $250 user/month $250 user/month 250€ user/month AU$350 user/month 30,000円 user/month 2,500kr user/month £200 user/month | Sales & Service $300 user/month $300 user/month 300€ user/month AU$420 user/month 36,000円 user/month 3,000kr user/month £240 user/month | |
|---|---|---|---|
Data Model for Clean Energy Programs | |||
Customer Self Serve Portal & Status Check | |||
3rd Party Contractor Experience | |||
Program Management Console | |||
Application Management | |||
Budget Management | |||
Action Plans and Document Management | |||
Energy Savings Calculations Automation | |||
Incentive Calculation Automation | |||
Outcome Tracking & Discovery Framework Assessment |
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Then, choose the Success Plan that’s right for your business.
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a future with AI.
Standard Success Plan
- Access to Knowledge Articles, documentation, and Trailhead
- Global Trailblazer Community
Premier Success Plan
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Maximize ROI with the world's #1 Success Ecosystem
From support, expert guidance, and resources to our partner apps and experts, the Success Ecosystem is here to help you realize the full potential of your Salesforce investment.
