Foundations gave VEV free access to key features across sales, service, marketing, commerce, and data cloud. It also introduced them to the powerfulagentic AI capabilities ofAgentforce. 

The result was integration-driven system efficiencies and dramatically increased interdepartmental visibility and collaboration. And, perhaps most impressive, automation is now effectively resolving a full 30% of service cases. That means VEV’s service representatives are free to focus on high-value tasks that make an impact for the business. 

As VEV CTO and Director of Internet and TV Asbjørn Basnes puts it, “Adopting multiple Salesforce products and integrating our support systems has given us a competitive advantage.”

With Foundations and Agentforce, VEV is resolving service cases 40% faster. And that matters. Why? Because72% of customers stay loyal to businesses with faster service. But speed is only half of the loyalty equation. 

Foundations gave VEV access to Marketing Cloud and Data Cloud, so their data is connected, and marketing insights are delivered in real time. The team knows what they need to know about every customer, when they need to know it — enabling them to deliver the right messages at the right times. This continues to reinforce the value as81% of customers prefer companies that offer a personalized experience.

With more integrated systems and insights, VEV is able to take advantage of opportunities that were once out of reach. For instance, while cross-selling canincrease sales by 20% and profits by 30%, VEV’s legacy system design had stood in the way of seizing that opportunity. But after activating Foundations, the problem was solved. With all sales and service data integrated across the company, a new revenue stream was born.

VEV started to see measurable results in just a few weeks. What will your story be?Activate Foundations today, and unlock Agentforce and other key sales, service and marketing features - for free.