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Product Accessibility Status

At Salesforce, our core values are trust, customer success, innovation, equality and sustainability. We believe that by making technology more accessible, we’re helping create a future with greater opportunity and equality for all. Disability inclusion is fundamental to this belief, and we recognize that inclusion fuels innovation.

Around the world, approximately 1.3 billion people live with some form of disability, and they account for 15% of the world’s population.

By hiring inclusively, supporting, and advancing accessible tools and technology, we are helping to build a global economy that includes everyone.

The
Web Content Accessibility Guidelines (WCAG),Revised 508 Standards, andEN 301 549 standards were created to allow for greater accessibility and usability of technology by individuals with disabilities. Accessibility of our products is reviewed regularly via research, internal testing, audits, and customer feedback. We review issues and integrate plans to address them in our ongoing product development roadmap. We strive for conformance withWCAG 2.2 AA, which aligns to these standards, and we continue to monitor updates to these accessibility standards.

The Voluntary Product Accessibility Template (VPAT) is a standardized form to document a product’s conformance with accessibility standards. The VPAT is used for creation of Accessibility Conformance Reports (ACRs) describing the accessibility of a product’s features. Our ACRs are completed both internally and through third-party vendors. Our ACRs use the International edition of the VPAT, which includes the standards with which we align our products.

Our disability inclusion journey is ongoing, and we are committed to helping customers who are building accessible environments on the Salesforce platform.

Disclaimer: Any ACR posted below, or anywhere else on Salesforce’s website, or otherwise publicly available, shall not be construed to be included in any contract, either explicitly or implicitly, in whole or in part, absent Salesforce’s express acknowledgement through language in the contract itself that such report or its substantive equivalent is included.

Please be aware that the ACR list is always changing and you are welcome to check back for updated information.

Product Accessibility Conformance Reports

Available ACRsReport Release Date
CSV ImportSummer '25
Energy and Utilities Cloud for Service: Agent ConsoleSummer '25
Energy and Utilities Cloud for Service: Self Service PortalSummer '25
Industries Service ExcellenceSummer '25
MuleSoft DirectSummer '25
Sales Innovations for Prospect ManagementSummer '25
Salesforce Document GenerationSummer '25
Salesforce PersonalizationSummer '25
Salesforce Sales Cloud & Growth - SuitesSummer '25
Experience Cloud - Aura (Desktop and Web Mobile)Spring '25
Experience Cloud - Lightning Web Runtime (Desktop and Web Mobile)Spring '25
Messaging InAppSpring '25
OmnichannelSpring '25
Order ManagementSpring '25
Salesforce IdentitySpring '25
Salesforce CommerceSpring '25
Business Rules EngineWinter '25
Communications CloudWinter '25
Core SFA/EinsteinWinter '25
Education CloudWinter '25
Einstein Conversation InsightsWinter '25
Health CloudWinter '25
Loyalty ManagementWinter '25
Nonprofit CloudWinter '25
Nonprofit Cloud for GrantmakingWinter '25
Omni Studios - FlexCards Lightning ThemeWinter '25
Omni Studios - FlexCards Newport ThemeWinter '25
OmniStudios - OmniScript Newport ThemeWinter '25
Omni Studios - OmniScript Lightning ThemeWinter '25
Partner Relationship ManagementWinter '25
Public Sector SolutionsWinter '25
Salesforce Authenticator (Android and iOS)Winter '25
Salesforce Automotive CloudWinter '25
Salesforce Customer ServiceWinter '25
Salesforce Field ServiceWinter '25
Salesforce Field Service (Mobile apps)Winter '25
Salesforce Maps and Salesforce Maps AdvancedWinter '25
Salesforce Maps MobileWinter '25
Salesforce Mobile App for AndroidWinter '25
Salesforce Mobile App for iOSWinter '25
Shield PE (Platform Encryption)Winter '25
MuleSoft Anypoint Code BuilderAugust 2024
MuleSoft Anypoint ExchangeJuly 2024
MuleSoft Anypoint MQMay 2024
MuleSoft Anypoint Partner ManagerMay 2024
MuleSoft Anypoint StudioJune 2024
MuleSoft Anypoint Experience HubJune 2024
Revenue CloudSummer '24
Salesforce Unified Marketing AppSummer '24
CRM Analytics (Mobile)Spring '24
Enhanced Messaging Agent ExperienceSpring '24
Lightning Reports and DashboardsSpring '24
Messaging for WebSpring '24
Omni Agent and Supervisor ExperienceSpring '24
Prompt BuilderSpring '24
Salesforce Customer Service CatalogSpring '24
MuleSoft Anypoint API GovernanceOctober 2023
MuleSoft Anypoint API ManagerNovember 2023
MuleSoft Anypoint Flex GatewayDecember 2023
MuleSoft Anypoint Runtime ManagerDecember 2023
MuleSoft ComposerNovember 2023
MuleSoft RPAOctober 2023
Composable Case ManagementWinter '24
Data CloudWinter '24
Financial Services CloudWinter '24
Medication ManagementWinter '24
MuleSoft Direct for Industry CloudsWinter '24
Salesforce Content BuilderWinter '24
Salesforce IdeaExchangeWinter '24
Salesforce Marketing Cloud SetupWinter '24
Salesforce SchedulerWinter '24
TrailheadWinter '24
Trailhead GO app (iOS and Android)Winter '24
TrailmakerWinter '24
Einstein Activity Capture (EAC)Summer '23
Enablement by Sales CloudSummer '23
Gmail IntegrationSummer '23
Industries EinsteinSummer '23
Industries Sales ExcellenceSummer '23
Outlook IntegrationSummer '23
Sales EngagementSummer '23
Salesforce InsuranceSummer '23
DevOps CenterJanuary 2023
AppExchangeJanuary 2023
Benefit ManagementSpring '23
EasySpring '23
Industries Service ExcellenceSpring '23
Marketing Cloud Engagement for IndustriesSpring '23
Revenue Cloud Subscription ManagementSpring '23
Salesforce Commerce MarketplaceSpring '23
Salesforce ContractsSpring '23
Salesforce PaymentsSpring '23
Salesforce Surveys/Feedback ManagementSpring '23
Consumer Goods Cloud for Retail ExecutionWinter '23
Consumer Goods Cloud Offline Mobile AppWinter '23
Consumer Goods Trade Promotion ManagementWinter '23
Einstein BotsWinter '23
Einstein for ServiceWinter '23
Energy & Utilities - Customer Acquisition Management Application (Desktop)Winter '23
Energy & Utilities - Large Account Sales Management (Desktop)Winter '23
Energy & Utilities - Service Console App (Desktop)Winter '23
Energy & Utilities - Utility Self-Serve Portal (Desktop)Winter '23
Managed RuntimeWinter '23
Manufacturing CloudWinter '23
Media Cloud Advertising Sales Management (Desktop)Winter '23
Sales Cloud EinsteinWinter '23
Service Cloud for SlackJanuary 2023
MuleSoft Anypoint Access ManagementJuly 2022
MuleSoft Anypoint MonitoringJuly 2022
MuleSoft API DesignerJuly 2022
MuleSoft ComposerJuly 2022
MuleSoft Anypoint DataGraphJuly 2022
MuleSoft Technical DocumentationJuly 2022
MuleSoft Anypoint VisualizerJuly 2022
Net Zero CloudSummer '22
Salesforce Identity (Desktop and Web Mobile)Summer '22
Sales Cloud for SlackSummer '22
Salesforce Commerce for B2BSummer '22
High Velocity SalesSpring '22
MetaDeploySpring '22
MetechoSpring '22
Student Success Hub (Service Cloud, Desktop)Winter '22
Student Success Hub Experience Cloud (Desktop and Mobile)Winter '22
Nonprofit Cloud Case Management (Desktop)Winter '22
Program Management Module (Desktop)Winter '22
Accounting SubledgerSummer '21
Flow - End User UISummer '21
Insights Platform Data IntegritySummer '21
Admissions ConnectSpring '21
Salesforce Outlook MailAppSpring '21
Embedded Chat DesktopWinter '21
Embedded Chat Mobile (iOS and Android)Winter '21
Embedded Chat Web MobileWinter '21
Channel MenuWinter '21
Service Cloud ChatWinter '21
Salesforce Lightning Design System (SLDS)Winter '21
Emergency Response ConsoleSummer '20
Salesforce Nonprofit Success Pack (NPSP)Summer '20
Grants Management - Grants Manager CRMSummer '20
Grants Management - Grantee Portal DesktopSummer '20
Grants Management - Grantee Portal MobileSummer '20
Salesforce Sales Cloud - Lightning DialerSummer '20
Salesforce Lightning Communities Templates (Desktop)Spring '20
Salesforce Lightning Community Templates (Mobile)Spring '20
Salesforce Outlook IntegrationSpring '20
Marketing Cloud Account Engagement (Pardot)Winter '20
Salesforce Einstein Bots BuilderWinter '20
Salesforce LWC Base ComponentsWinter '20
Customer 360 Data ManagerFall '19
Heroku PlatformAug '19
Administration Essentials for New Admins (ADM201) TrainingWinter ‘19
Salesforce Lightning EssentialsWinter ‘19
Marketing Cloud - Journey BuilderWinter ‘19
Lightning App BuilderSummer ‘18
Lightning Process Builder (Section 508)Winter ‘16
Data Import Wizard (Section 508)Winter ‘15

IMPORTANT: Accessibility features in Salesforce Classic are no longer maintained or enhanced. We recommend that you instead use Lightning Experience, which offers the latest accessibility features.
Salesforce.com supports its customers and partners by making itself available to review these VPATs and our product features.


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