I’ve had the chance to lead high-impact projects, grow into a more strategic role, and get quality mentorship from leaders. Everyone, from sales to product, is invested in helping our customers succeed, and that is incredibly rewarding.
Priyanka MongaCustomer Success Manager, Senior Manager, India
Leading in an environment where innovation is the standard pushes me, and my team, to think bigger every day. We don’t just embrace challenges — we turn them into competitive advantage, fueled by a culture that’s bold, fast, and deeply purpose-driven.
Jack KiatmysackRVP Customer Success Management, United States
During the internship, I had a safety net with constant guidance, but as a full-time employee, the biggest change was the increase in responsibility and ownership. I became the point of contact for customers.
Lasya Priya KaruturiAssociate Technical Support Engineer, India
Join the team behind exceptional
customer experiences.
Solution Architects and Technical Architects
Solution and technical architects strategic advisors and problem solvers. You'll serve as a strategic advisor and business expert for our largest enterprise customers. No day is the same in this critical role at Salesforce.
Customer Success Manager
Our CSMs act as trusted advisors, driving success for high-profile brands. You’ll help our customers get the most out of their investment, fostering increased product value and retention. This role is what makes us the customer company.
Associate Roles
Customer Success associates are key to our success. You’ll be at the forefront of customer engagement, maximizing product value, and fostering fierce loyalty. Get ready to build strong, trusted partnerships, while also building your career.
Technical Support
As a technical support engineer, you’ll ensure customer satisfaction by providing proactive support. Collaborate across the company and become a Salesforce expert so you can provide top-of-the-range service to our most strategic accounts.
Customer Support Specialist
Our Customer Success Support team helps our customers achieve success — anywhere and anytime. In this client-focused role, you’ll serve as the primary point of contact for customers to solve their most pressing business challenges.
Discover what’s new in Customer Success.
Engineering Agentforce: Building a Modular, Multi-Model Framework for Enterprise AI Agents
The Agentforce team is building a modular and multi-model framework to reimagine how agents work across enterprise environments. Learn how they work with inherently probabilistic systems, orchestrating a series of calls to different models, and using evaluation harnesses to assess performance.
Agentforce: Scaling Agentic AI for Enterprise Automation & Observability—Powering 2 Billion Predictions Monthly
The Data Cloud team powers real-time AI experiences by activating metadata and enforcing governance at hyperscale. Learn how they scaled to 100K tenants, enabled millisecond-latency access, and enforced dynamic, attribute-based access control to deliver trusted, context-aware AI at enterprise scale.
Optimizing AI Retrieval: How Agentforce Data Library Powers RAG with 99.99% Uptime
The Agentforce Data Library team powers AI-driven customer interactions with high-accuracy, low-latency retrieval across millions of documents. Learn how they eliminated retrieval bottlenecks, improved response accuracy with confidence-weighted retriever selection, and achieved 99.99% uptime.
Got questions? We’ve got answers.
We’re hiring across a variety of roles, including Customer Success management, success architecture, technical support, solutions consulting, and more.
Experience? No. Appetite for AI? Absolutely. We provide comprehensive training and mentorship to help you build AI-related skills on the job. We believe in continual learning and are committed to your growth and development. Want to get a head start? Head over toTrailhead, our (free!) hub for all things AI. Trailhead has learning across every role and level empowering you to keep pace with innovation and succeed.
Our generative AI tools (oh, hey, Agentforce) help surface valuable insights, identify potential risks, and suggest actionable steps, enabling you to focus on building strong relationships and driving real value for our customers. Agents are a key part of our platform, designed to enhance your ability to connect and support.
Every day is different, but you can expect a mix of strategic check-ins with customers, solution mapping, internal collaboration, and celebrating customer wins. It’s a dynamic and rewarding role where you’ll have a direct impact on our customers’ success.
We offer a range of opportunities for growth, from internships to leadership programs, industry certifications, internal mobility, and regular check-ins to align your career path with your goals. We’re committed to helping you develop the skills you need to succeed and advance.
We work with organizations across a diverse range of industries, including tech, media, finance, education, and more. This variety means you’ll always have new challenges to tackle and new knowledge to gain, keeping your role exciting and fulfilling.
Our Customer Success team is collaborative, customer-obsessed, and people-powered. You’ll never feel isolated — everyone works together to ensure our customers are successful and to support each other’s growth. It’s a positive, high-energy environment where everyone’s contributions matter.
