First, choose the right Communications Cloud edition for your business needs.
Communications Cloud Growth
- Communications Data Model
- Pre-Built Communications Consoles and Processes
- TMF APIs
Communications Cloud Advanced
- Revenue Cloud Advanced for Communications
- Order Management
- Salesforce Contracts
Agentforce 1 Sales Edition for Communications Cloud
- Agentforce for Communications Cloud
- Data Cloud and Agentforce Flex Credits
- Premium Sales Apps and Tools
Agentforce 1 Service Edition for Communications Cloud
- Agentforce for Communications Cloud
- Data Cloud and Agentforce Flex Credits
- Digital Engagement and Service Voice
This edition requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Compare top features across editions.
Communications Cloud Growth $325 user/month $325 user/month 325€ user/month AU$455 user/month 39,000円 user/month 3,250kr user/month £260 user/month | Communications Cloud Advanced $475 user/month $475 user/month 475€ user/month AU$665 user/month 57,000円 user/month 4,750kr user/month £380 user/month | Agentforce 1 Sales Edition for Communications Cloud $850 user/month $850 user/month 850€ user/month AU$1,190 user/month 102,000円 user/month 8,500kr user/month £680 user/month | Agentforce 1 Service Edition for Communications Cloud $850 user/month $850 user/month 850€ user/month AU$1,190 user/month 102,000円 user/month 8,500kr user/month £680 user/month | |
|---|---|---|---|---|
Sales Cloud and/or Service Cloud Functionality | ||||
Pre-Built Communications Consoles & Processes | ||||
Communications Data Model & TMF APIs | ||||
Revenue Cloud Advanced for Communications* / Order Management | ||||
Communications Cloud Intelligence | ||||
Agentforce for Communications - Sales & Service* | ||||
Data Cloud for Communications* |
Communications Cloud Growth $325 user/month $325 user/month 325€ user/month AU$455 user/month 39,000円 user/month 3,250kr user/month £260 user/month | Communications Cloud Advanced $475 user/month $475 user/month 475€ user/month AU$665 user/month 57,000円 user/month 4,750kr user/month £380 user/month | Agentforce 1 Sales Edition for Communications Cloud $850 user/month $850 user/month 850€ user/month AU$1,190 user/month 102,000円 user/month 8,500kr user/month £680 user/month | Agentforce 1 Service Edition for Communications Cloud $850 user/month $850 user/month 850€ user/month AU$1,190 user/month 102,000円 user/month 8,500kr user/month £680 user/month | |
|---|---|---|---|---|
MuleSoft Direct for Communications Cloud | Available for purchase | Available for purchase | Available for purchase | Available for purchase |
Communications Cloud Intelligence | Available for purchase | |||
CRM Analytics for Communications | Available for purchase | Available for purchase | Available for purchase | |
Communications Cloud - B2B BSS Suite | Available for purchase | Available for purchase | Available for purchase | |
Communications Cloud - B2C BSS Suite | Available for purchase | Available for purchase | Available for purchase | |
Customer Community Plus for Communications Cloud | Available for purchase | Available for purchase | Available for purchase | |
Customer Community for Communications Cloud | Available for purchase | Available for purchase | Available for purchase | |
Partner Community for Communications Cloud | Available for purchase | Available for purchase | ||
Agentforce for Communications Cloud Add On | Available for purchase | Available for purchase |
Extend the power of Communications Cloud with these related apps and add-ons.
Communications Cloud B2C BSS Suite
Communications Cloud B2B BSS Suite
CRM Analytics for Communications
Contract Lifecycle Management for Communications Cloud
MuleSoft Direct for Communications Cloud
Agentforce for Communications Cloud - Add-on
Then, choose the Success Plan that’s right for your business.
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a future with AI.
Standard Success Plan
- Access to Knowledge Articles, documentation, and Trailhead
- Global Trailblazer Community
Premier Success Plan
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps.
Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximize your ROI.
