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Salesforce has signed a definitive agreement to acquire Cimulate.

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Agentforce Commerce (formerly Commerce Cloud)

Turn every conversation into a conversion.

Agentforce Commerce connects your entire business on one unified platform — from ecommerce and POS to order management. It's all powered by Agentforce, our trusted AI that proactively helps your teams with merchandising and your customers with guided shopping. This is how the world's leading brands get faster time to value, increase conversion and lower TCO.

These leaders trust Salesforce to power their ecommerce success.

Humana
Fisher & Paykel
L'Oréal
Sonos

Here’s what sets Commerce Cloud apart.

* Salesforce Commerce Platform Metrics; ** Salesforce Commerce Platform Metrics; *** Salesforce 2022 Cyber Week Metrics; **** Salesforce Customer Success Metrics 2022

Grow more. Worry less. Connect your business with Commerce Cloud.

Order Management

Process orders seamlessly, wherever customers transact. Agent actions, real-time omni-channel inventory, and automated order routing reduce costs and increase revenue.

Modern Point of Sale

Bring customer, order, and inventory data to your shop floor with a flexible, mobile-first POS. Move faster with built-in Salesforce integrations and no-code CMS.

Scale, simplify, and grow with connected B2B.

B2B Commerce

Make buying more personal and selling more efficient with AI tools. Connect your business on a unified platform that helps you build trust and meet complex needs.

Order Management for B2B

Split large-volume orders into multiple shipments and speeds. Work smarter and simplify cross-channel order management with a single code-base and AI-first experience.

Revenue Lifecycle Management

Automate revenue operations while delivering seamless buying and selling experiences anywhere customers transact. Close deals fast with guided quoting and AI.

Get faster time to value and lower TCO.

Composable Commerce

Realise ROI faster with a composable commerce platform. Enable more innovation with flexible, trusted storefronts for headless commerce.

Payments

Increase conversions with an optimised, flexible checkout experience while cutting out complex integrations. Configure secure payments anywhere on our platform.

Agentforce Guided Shopping

Turn conversations into conversions with Agentforce. Speed product discovery with visual product search, pulling in your product catalog directly in a chat

Analysts agree on our powerful platform.

A Leader for 10 years in Digital Commerce

2025 Gartner® Magic Quadrant™ for Digital Commerce

For an entire decade, Gartner® has named Salesforce a Leader. See why we placed furthest for our Completeness of Vision.

Salesforce is a leader in B2C digital commerce with IDC

IDC MarketScape for Enterprise B2C Digital Commerce Platforms

See why market awareness, AI, and developer support make Salesforce a Leader in the B2C Digital Commerce Applications 2024 Vendor Assessment.

See what makes salesforce a B2C commerce leader

SPARK Matrix™: B2C Digital Commerce Platform, 2024 by Quadrant Knowledge Solutions

See why Salesforce is named a Leader in technology excellence and customer impact.

289% ROI over three years. Payback in six months.

The Total Economic Impact™ of Salesforce B2B Commerce

See the potential return on investment companies may realise by deploying our

Salesforce is a leader in B2B digital commerce

IDC MarketScape for Enterprise B2B Digital Commerce Platforms

See why business agility, AI, and easy-to-use tools make Salesforce a Leader in the B2B Digital Commerce Applications 2023-2024 Vendor Assessment.

An illustration of Salesforce CRM with callouts of Sales, Service, Marketing and Commerce
Illustration of a digital newsletter wireframe next to Astro with a backpack on.

Learn new ecommerce skills with free, guided learning on Trailhead.

Keep up with the latest commerce trends, insights and conversations.

Dreamforce Agentforce Commerce text
Watch the Agentforce Commerce Keynote from Dreamforce.t

Get deeper insights on new releases. Watch the Agentforce Commerce Keynote from Dreamforce 2025 over on Salesforce+. Hear straight from our leaders how our latest innovations will boost revenue.

Get in touch and stay connected.

Salesforce Commerce FAQs

Commerce Cloud is thebest ecommerce platform for customer companies. Automate sales across the entire customer lifecycle by embeddingAI-driven commerce everywhere — from flexible digital storefronts to embedded apps for sales, service, and marketing.

Commerce Cloud helps you manage yourdigital commerce business and grow your sales. Whether you have aB2B,B2C, orD2C ecommerce business, Commerce Cloud has the tools you need to succeed.

Commerce Cloud‘s ecommerce software offers features likeheadless commerce,composable commerce, order management, and payments. You can also integrate Commerce Cloud with your CRM software to track customer data and personalise their shopping experience.

Commerce Cloud is the ultimateecommerce platform.

Commerce Cloud helps brands launch sooner, grow faster and reach more customers. Leveraging the power of the cloud, our trusted technology will help you craft innovative customer experiences that drive higher conversions and average order value (AOV), productivity and inspire brand loyalty. With artificial intelligence infused into the platform, we enable 1-to-1 personalisation without the need for data scientists. Our robust technology partner ecosystem and our team of industry experts ensure your growth from planning to launch and beyond.

Commerce Cloud includes everything you need for a complete unified commerce experience including digital shop fronts, customer acquisition and loyalty tools, reporting and insights,order management, payments and embedded apps.

In 2016 Salesforce completed the acquisition of Demandware which is now a part of Commerce Cloud.

Anecommerce platform will help you seamlessly launch and grow your digital business through a prebuilt infrastructure. This allows you to reach new customers, reduce operational costs, and grow sales with scalable tools for your online business.

Today's connected customer has high expectations. They interact with retail brands through many touchpoints — web, mobile, social, marketplaces, store, ads, and connected devices — and they want to buy in the moment, at any of these touchpoints. They expect each interaction to run smoothly, and for all interactions to be coordinated into a single, unified experience.Ecommerce software will help you transform your business so you can seamlessly manage online purchases, transactions, inventory, customer data, and create a seamless digital experience for customers.

When choosing the right ecommerce software prioritise a future-proof platform that is trusted, scalable and readily supports international expansion enabling future growth. Look for a solution architected for flexibility with all the purpose-built tools you need to deliver innovation quickly. It is important to consider the total cost of ownership of any ecommerce solution including ability to integrate with other digital and third-party solutions, uptime, access to advanced features, ongoing support and implementation.


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