Handle order status inquiries, provide tracking information, estimate delivery times, and give updates on delays or issues.

Manage customer requests for returns, exchanges, and refunds, as well as guiding them through related policies and processes.

Provide support with modifying orders, including changes to delivery dates, order details, and cancellations.

Facilitate customer and vendor inquiries related to delivery logistics, scheduling deliveries, addressing issues with lost/delayed shipments, and ensuring on-time fulfillment.

Address customer inquiries related to inventory levels, availability, and product details.

Address customer inquiries about product availability, specifications, features, and more.

Provide info on pricing, discounts, and promotional offers. Agents can even answer questions about reseller pricing and any promotions while proactively encouraging sales.

Offer product recommendations, provide comparisons, and propose complementary products to ensure customers have the information they need to purchase.

Address questions about warranty coverage, repair services, service intervals, maintenance details, and general product support.

Assist customers with billing, payment methods, invoice discrepancies, and payment status issues.

Address loan and credit inquiries, including loan status, credit card issues, interest rates, repayment options, and current promotions.

Resolve transaction disputes and billing errors, manage fraud-related concerns, and reimburse customers for billing discrepancies.

Evaluate warranty claims, manage claim legitimacy, automate the verification of warranty validity, and facilitate claim resolutions.

Provide support for technical issues related to software and systems, such as login problems, API errors, or malfunctions.

Resolve problems with product features, offer maintenance tips, and address potential malfunction issues.

Respond to inquiries related to service disruptions, connectivity problems, and network outages, while offering resolution steps and real-time updates.

Help with setup, installation, and configuration of products. Plus, agents can provide steps for first-time installations or system updates.

Automate responses to common queries, repetitive tasks like password resets, and simple service requests to reduce manual workload.

Provide customers and reps with quick access to knowledge articles, FAQs, training materials, and relevant documentation for issue resolution and information.

Create campaigns and content based on existing knowledge base, inputs, and data from integrated systems.

Assist with renewals, pricing, and cancellations, in addition to providing guidance on membership benefits.

Support customers with account settings, login issues, profile updates, and more.

Address password resets, username retrieval, two-factor authentication, and more.

Facilitate scheduling, rescheduling, and cancellation of service appointments while optimizing employee schedules.

Make, modify, or cancel reservations across various services, like dining, hotel, travel, and events.

Assist with scheduling and canceling medical appointments, procedure check-ins, reminders, and confirmations with healthcare providers.

Schedule meetings with financial advisors, sales reps, or client consultations, along with automating follow-ups and ensuring resource availability.

Transition customer inquiries to human reps, and direct conversations for sensitive assistance.

Identify, address, and escalate customer dissatisfaction based on sentiment analysis and keyword identification.

Quickly manage safety-related inquiries and escalate them to human reps.

Qualifies incoming leads for prioritization. Automates & guides onboarding processes. Identifies upsell opportunities during calls.

Promotes upsell opportunities based on customer history and interaction. Assists in suggesting products and services tailored to customer needs.

Improve internal data by processing & syncing data from different systems, & handling
data discrepancies.

Handling inquiries related to enrollment or application status and modification requests.