Accelerate agent creation with out-of-the-box topics, actions, and templates that cover common jobs to be done, like order management, reservation management, and general FAQs. Then, extend and refine with natural language instructions, determinism, and guardrails so every agent delivers consistent, reliable outcomes.

Give your agents the context they need to perform with accuracy and confidence. Seamlessly connect to Salesforce data, Flows, Apex, MuleSoft APIs, and knowledge articles — alongside external systems and sources. With rich context and business logic at their core, agents can respond accurately, act reliably, and scale to the most complex enterprise use cases.

Bring your agents to any channel that powers your business. Serve customers in chat and voice with instant answers, order updates, and appointment scheduling. Support employees inSlack, apps, and portals with guided workflows, knowledge, and task automation. Extend agents everywhere to accelerate service, reduce manual effort, and ensure your teams and customers get the help they need instantly.

Start building with plain language. In Agentforce Builder, you can describe what you want an agent to do and AI will help generate topics, instructions, and actions. Add guardrails and logic when you need more control, so agents stay flexible and predictable.

Building is now text-first, without buried settings or scattered text boxes. Write agents in clear, natural language right in the Canvas view, making them easy to copy, paste, and reuse. This portability means you can quickly share agents across teams or environments and build on proven patterns without starting from scratch.

Agent Script is the new language for building and powering agents in Agentforce Builder. Script combines the flexibility of natural language with the reliability of programmatic expressions. Define conditions, loops, and transitions. Set and compare variables. Build predictable, context-aware workflows that execute with precision. Write script your way: Chat with the integrated assistant, build in natural language on the Canvas view with expandable blocks, or toggle to view the scripting language with syntax highlighting and real-time validation. It combines the speed of low-code with the control of pro-code — so every team can build the way they need.

Work side by side with an AI agent that understands how agents are built. Ask for help in plain language, and Agentforce Assistant generates a starting point, suggests improvements, or even translates your ideas into the underlying scripting language.

From new topics and instructions to actions and guardrails, the Agentforce Assistant is always available to guide you. It can answer questions about your agent’s behavior, explain what’s happening, and recommend changes so your agents perform the way you expect.

Get agentic support from start to finish. Use the Agentforce Assistant to generate agents from scratch, refine instructions, troubleshoot errors, and simulate conversations. Move smoothly from an idea to a production-ready deployment, all through a conversational workflow.

Preview agent behavior before going live. Send a message in the simulator and instantly see how your agent responds, with a detailed interaction summary, AI-generated overview, and clear visibility into key events. Hover over any step to reveal metadata and drill down into the exact moment things went right (or wrong).

Understand exactly how your agent makes decisions. Dive into full-trace data that shows the topics selected, the actions triggered, variable changes, and timing. Follow hyperlinks into detailed span views to pinpoint failures, explore logic branches, and get the context needed to refine your agent’s behavior with confidence.

Move from one-off simulations to enterprise-grade testing. Generate reusable test cases from real interactions, run batch tests directly in the builder, and track results over time. With testing built into the building flow, teams can quickly validate fixes, increase coverage, and shorten the build-test-learn loop.