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INFORMATIONAL
Network Working Group                                 Y. El Mghazli, Ed.Request for Comments: 4176                                       AlcatelCategory: Informational                                        T. Nadeau                                                                   Cisco                                                            M. Boucadair                                                          France Telecom                                                                 K. Chan                                                                  Nortel                                                              A. Gonguet                                                                 Alcatel                                                            October 2005Framework for Layer 3 Virtual Private Networks (L3VPN)Operations and ManagementStatus of This Memo   This memo provides information for the Internet community.  It does   not specify an Internet standard of any kind.  Distribution of this   memo is unlimited.Copyright Notice   Copyright (C) The Internet Society (2005).Abstract   This document provides a framework for the operation and management   of Layer 3 Virtual Private Networks (L3VPNs).  This framework intends   to produce a coherent description of the significant technical issues   that are important in the design of L3VPN management solutions.  The   selection of specific approaches, and making choices among   information models and protocols are outside the scope of this   document.El Mghazli, et al.           Informational                      [Page 1]

RFC 4176       L3VPN Operations and Management Framework    October 2005Table of Contents1.  Introduction .................................................21.1.  Terminology ............................................21.2.  Management functions ...................................41.3.  Reference Models .......................................52.  Customer Service Operations and Management ...................72.1.  Customer Service Management Information Model ..........72.2.  Customer Management Functions ..........................82.2.1.  Fault Management ...............................82.2.2.  Configuration Management .......................92.2.3.  Accounting .....................................92.2.4.  Performance Management .........................102.2.5.  Security Management ............................102.3.  Customer Management Functional Description .............112.3.1.  L3VPN Service Offering Management ..............112.3.2.  L3VPN Service Order Management .................122.3.3.  L3VPN Service Assurance ........................123.  Provider Network Manager .....................................123.1.  Provider Network Management Definition .................123.2.  Network Management Functions ...........................133.2.1.  Fault Management ...............................133.2.2.  Configuration Management .......................143.2.3.  Accounting .....................................173.2.4.  Performance Management .........................173.2.5.  Security Management ............................174.  L3VPN Devices ................................................184.1.  Information Model ......................................184.2.  Communication ..........................................185.  Security Considerations ......................................196.  Acknowledgements .............................................197.  Normative References .........................................191.  Introduction1.1.  Terminology   In this document, the following terms are used and defined as   follows:   VPN:      Virtual Private Network.  A set of transmission and switching      resources that will be used over a shared infrastructure to      process the (IP) traffic that characterizes communication services      between the sites or premises interconnected via this VPN.  See      [RFC4026].El Mghazli, et al.           Informational                      [Page 2]

RFC 4176       L3VPN Operations and Management Framework    October 2005   L3VPN:      An L3VPN interconnects sets of hosts and routers based on Layer 3      addresses.  See [RFC4026].   VPN Instance:      From a management standpoint, a VPN instance is the collection of      configuration information associated with a specific VPN, residing      on a PE router.   VPN Site:      A VPN customer's location that is connected to the Service      Provider network via a CE-PE link, which can access at least one      VPN.   VPN Service Provider (SP):      A Service Provider that offers VPN-related services.   VPN Customer:      Refers to a customer that bought VPNs from a VPN service provider.   Customer Agent:      Denotes the entity that is responsible for requesting VPN      customer-specific information.   Service Level Agreement(SLA):      Contractual agreement between the Service Provider and Customer,      which includes qualitative and quantitative metrics that define      service quality guarantees and retribution procedures when service      levels are not being met.   Service Level Specifications (SLS):      Internally-focused service performance specifications used by the      Service Provider to manage customer service quality levels.El Mghazli, et al.           Informational                      [Page 3]

RFC 4176       L3VPN Operations and Management Framework    October 20051.2.  Management functions   For any type of Layer-3 VPN (PE or CE-based VPNs), having a   management platform where the VPN-related information could be   collected and managed is recommended.  The Service and Network   Management System may centralize information related to instances of   a VPN and allow users to configure and provision each instance from a   central location.   An SP must be able to manage the capabilities and characteristics of   their VPN services.  Customers should have means to ensure   fulfillment of the VPN service to which they subscribed.  To the   extent possible, automated operations and interoperability with   standard management protocols should be supported.   Two main management functions are identified:   A customer service management function:      This function provides the means for a customer to query,      configure, and receive (events/alarms) customer-specific VPN      service information.  Customer-specific information includes data      related to contact, billing, site, access network, IP address,      routing protocol parameters, etc.  It may also include      confidential data, such as encryption keys.  Several solutions      could be used:      *  Proprietary network management system      *  SNMP manager      *  PDP function      *  Directory service, etc.   A provider network management function:      This function is responsible for planning, building, provisioning,      and maintaining network resources in order to meet the VPN      service-level agreements outlined in the SLA offered to the      customer.  This mainly consists of (1) setup and configuration of      physical links, (2) provisioning of logical VPN service      configurations, and (3) life-cycle management of VPN service,      including the addition, modification, and deletion of VPN      configurations.El Mghazli, et al.           Informational                      [Page 4]

RFC 4176       L3VPN Operations and Management Framework    October 2005      There may be relationships between the customer service and      provider network management functions, as the provider network is      managed to support/realize/provide the customer service.  One      example use of this relationship is to provide the VPN-SLS      assurance for verifying the fulfillment of the subscribed VPN      agreement.1.3.  Reference Models   The ITU-T Telecommunications Management Network has the following   generic requirements structure:   o  Engineer, deploy and manage the switching, routing, and      transmission resources supporting the service from a network      perspective (network element management);   o  Manage the VPNs deployed over these resources (network      management);   o  Manage the VPN service (service management);      - - - - - - - - - - - - - - - - - - - - - - - -:- - - - - - - - -      Service      +-------------+                   :      +----------+      Management   |   Service   |<------------------:----->| Customer |      Layer        |   Manager   |                   :      | Agent    |                   +-------------+                   :      +----------+      - - - - - - - - - - ^ - - - - - - - - - - - - -:- - - - - - - - -      Network             |       +------------+     :      Management          |       |  Provider  |     :      Layer               |       |  Network   |  Customer                          +------>|  Manager   |  Interface                                  +------------+     :      - - - - - - - - - - - - - - - - - ^ - - - - - -:- - - - - - - - -      Network Element                   |            :      Management                        |  +------+  :  +------+      Layer                             |  |      |  :  |  CE  |                                        +->|  PE  |  :  |device|                                           |device|  :  |  of  |                                           |      |--:--|VPN  A|                                           +------+  :  +------+      ---------------------------------------------->:<----------------                     SP network                      :  Customer Network          Figure 1: Reference Model for PE-based L3VPN ManagementEl Mghazli, et al.           Informational                      [Page 5]

RFC 4176       L3VPN Operations and Management Framework    October 2005      - - - - - - - - - - - - - - - - - - - - - - - -:- - - - - - - - -      Service      +-------------+                   :      +----------+      Management   |   Service   |<------------------:----->| Customer |      Layer        |   Manager   |                   :      | Agent    |                   +-------------+                   :      +----------+      - - - - - - - - - - ^ - - - - - - - - - - - - -:- - - - - - - - -      Network             |       +------------+     :      Management          |       |  Provider  |     :      Layer               |       |  Network   |  Customer                          +------>|  Manager   |  Interface                                  +------------+     :      - - - - - - - - - - - - - - - -^- - - -^- - - -:- - - - - - - - -      Network Element                |       +-------:---------------+      Management                     |     +------+  :  +------+     |      Layer                          |     |      |  :  |  CE  |     |                                     +---->|  PE  |  :  |device|<----+                                           |device|  :  |  of  |                                           |      |--:--|VPN  A|                                           +------+  :  +------+      ---------------------------------------------->:<----------------                     SP network                      :  Customer Network          Figure 2: Reference Model for CE-based L3VPN Management   Above, Figures 1 and 2 present the reference models for both PE and   CE-based L3VPN management, according to the aforementioned generic   structure.   In both models, the service manager administrates customer-specific   attributes, such as customer Identifier (ID), personal information   (e.g., name, address, phone number, credit card number, etc.),   subscription services and parameters, access control policy   information, billing and statistical information, etc.   In the PE-based reference model, the provider network manager   administrates device attributes and their relationships, covering PE   devices and other devices that construct the corresponding PE-based   VPN.   In the CE-based reference model, the provider network manager   administrates device attributes and their relationships, covering PE   and CE devices that construct the corresponding CE-based VPN.   Network and customer service management systems that are responsible   for managing VPN networks have several challenges, depending on the   type of VPN network(s) they are required to manage.El Mghazli, et al.           Informational                      [Page 6]

RFC 4176       L3VPN Operations and Management Framework    October 20052.  Customer Service Operations and Management   Services offered by providers can be viewed from the customer's or   the provider's perspective.  This section describes service   management from the customer's perspective, focusing on the Customer   Management function.   The Customer Management function's goal is to manage the   service-based operations like service ordering, service subscription,   activation, etc.   The Customer Management function resides in the L3VPN service manager   at the Service Management Layer (SML).  It mainly consists of   defining the L3VPN services offered by the SP, collecting and   consolidating the customer L3VPN services requirements, as well as   performing some reporting for the customer.  This function is   correlated with the Network Management function at the Network   Management Layer (NML) for initiating the L3VPN services   provisioning, and getting some service reporting.2.1.  Customer Service Management Information Model   This section presents a framework that is used for L3VPN customer   service management at the SML.  The information framework represents   the data that need to be managed, and the way they are represented.   At the SML, the information framework that is foreseen is composed of   Service Level Agreements (SLA) and Service Level Specifications   (SLS).   Services are described through Service Level Agreements (SLA), which   are contractual documents between customers and service providers.   The technical part of the service description is called the Service   Level Specification (SLS).  The SLS groups different kinds of   parameters.  Some are more related to the description of the   transport of the packets, and some to the specification of the   service itself.   A Service Level Specification (SLS) may be defined per access network   connection, per VPN, per VPN site, and/or per VPN route.  The service   provider may define objectives and the measurement intervals, for at   least the SLS, using the following Service Level Objective (SLO)   parameters:   o  QoS and traffic parameters   o  Availability for the site, VPN, or access connection   o  Duration of outage intervals per site, route, or VPNEl Mghazli, et al.           Informational                      [Page 7]

RFC 4176       L3VPN Operations and Management Framework    October 2005   o  Service activation interval (e.g., time to turn up a new site)   o  Trouble report response time interval   o  Time to repair interval   o  Total incoming/outgoing traffic from a site or a (VPN) route, or      that has transited through the whole VPN   o  Measurement of non-conforming incoming/outgoing traffic      (compliance of traffic should deserve some elaboration because of      many perspectives - security, QoS, routing, etc.) from a site or a      (VPN) route, or that has transited through the whole VPN   The service provider and the customer may negotiate contractual   penalties in the case(s) where the provider does not meet a (set of)   SLS performance objective(s).   Traffic parameters and actions should be defined for incoming and   outgoing packets that go through the demarcation between the service   provider premises and the customer's premises.  For example, traffic   policing functions may be activated at the ingress of the service   provider's network, while traffic shaping capabilities could be   activated at the egress of the service provider's network.2.2.  Customer Management Functions   This section presents detailed customer management functions in the   traditional fault, configuration, accounting, performance, and   security (FCAPS) management categories.2.2.1.  Fault Management   The fault management function of the Customer Service Manager relies   upon the manipulation of network layer failure information, and it   reports incidents to the impacted customers.  Such reports should be   based upon and related to the VPN service offering to which the   customer is subscribed.  The Customer Management function support for   fault management includes:   o  Indication of customer's services impacted by failure   o  Incident recording or logs   o  Frequency of tests   o  Ability to invoke probes from the customer and providerEl Mghazli, et al.           Informational                      [Page 8]

RFC 4176       L3VPN Operations and Management Framework    October 2005   o  Ability to uncover faults before the customer notices them2.2.2.  Configuration Management   The configuration management function of the Customer Manager must be   able to configure L3VPN service parameters with the level of detail   that the customer is able to specify, according to service templates   defined by the provider.   A service template contains fields which, when instantiated, yield a   definite service requirement or policy.  For example, a template for   an IPsec tunnel [RFC2401] would contain fields such as tunnel end   points, authentication modes, encryption and authentication   algorithms, shared keys (if any), and traffic filters.   Other examples: a BGP/MPLS-based VPN service template would contain   fields such as the customer premises that need to be interconnected   via the VPN, and a QoS agreement template would contain fields such   as one-way transit delay, inter-packet delay variation, throughput,   and packet loss thresholds.2.2.3.  Accounting   The accounting management function of the Customer Manager is   provided with network layer measurements information and manages this   information.  The Customer Manager is responsible for the following   accounting functions:   o  Retrieval of accounting information from the Provider Network      Manager   o  Analysis, storage, and administration of measurements   Some providers may require near-real time reporting of measurement   information, and may offer this as part of a customer network   management service.   If an SP supports "Dynamic Bandwidth Management" service, then the   schedule and the amount of the bandwidth required to perform   requested bandwidth allocation change(s) must be traceable for   monitoring and accounting purposes.   Solutions should state compliance with accounting requirements, as   described insection 1.7 of [RFC2975].El Mghazli, et al.           Informational                      [Page 9]

RFC 4176       L3VPN Operations and Management Framework    October 20052.2.4.  Performance Management   From the Customer Manager's perspective, performance management   includes functions involved in the determination of the conformance   level with the Service Level Specifications, such as QoS and   availability measurements.  The objective is to correlate accounting   information with performance and fault management information to   produce billing that takes into account SLA provisions for periods of   time where the service level objectives are not met.   The performance information should reflect the quality of the   subscribed VPN service as perceived by the customer.  This   information could be measured by the provider or controlled by a   third party.  The parameters that will be used to reflect the   performance level could be negotiated and agreed upon between the   service provider and the customer during the VPN service negotiation   phase.   Performance management should also support analysis of important   aspects of an L3VPN, such as bandwidth utilization, response time,   availability, QoS statistics, and trends based on collected data.2.2.5.  Security Management   From the Customer Manager's perspective, the security management   function includes management features to guarantee the security of   the VPN.  This includes security of devices, configuration data, and   access connections.  Authentication and authorization (access   control) also fall into this category.2.2.5.1.  Access Control   Management access control determines the privileges that a user has   for particular applications and parts of the network.  Without such   control, only the security of the data and control traffic is   protected (leaving the devices providing the L3VPN network   unprotected) among other equipment or resources.  Access control   capabilities protect these devices to ensure that users have access   to only those resources and applications they are granted to use.2.2.5.2.  Authentication   Authentication is the process of verifying the identity of a VPN   user.El Mghazli, et al.           Informational                     [Page 10]

RFC 4176       L3VPN Operations and Management Framework    October 20052.3.  Customer Management Functional Description   This section provides a high-level example of an architecture for the   L3VPN management framework, with regard to the SML layer.  The goal   is to map the customer management functions described inSection 2.2   to architectural yet functional blocks, and to describe the   communication with the other L3VPN management functions.       + - - - - - - - - - - - - - - - - - - - - - - - - -  +       | Service    +----------------+   +----------------+ |       | Management |   VPN  Offering|   | VPN Order      | |       |            |   Management   |   |    Management  | |       |            +----------------+   +----------------+ |       |            +----------------+   +----------------+ |       |            |   VPN          |   | VPN-based      | |       |            |   Assurance    |   | SLS Management | |       |            +----------------+   +----------------+ |       + - - - - - - - - - - - - - - - - - - - - - - - - -  +            Figure 3: Overview of the Service Management   A customer must have a means to view the topology, operational state,   order status, and other parameters associated with the VPN service   offering that has been subscribed.   All aspects of management information about CE devices and customer   attributes of an L3VPN, manageable by a SP, should be capable of   being configured and maintained by an authenticated, authorized   Service manager.   A customer agent should be able to make dynamic requests for changing   the parameters that describe a service.  A customer should be able to   receive responses from the SP network in response to these requests   (modulo the existence of necessary agreements).  Communication   between customer Agents and (VPN) service providers will rely upon a   query/response mechanism.   A customer who may not be able to afford the resources to manage its   CPEs should be able to outsource the management of the VPN to the   service provider(s) supporting the network.2.3.1.  L3VPN Service Offering Management   Hopefully, the deployment of a VPN addresses customers' requirements.   Thus, the provider must have the means to advertise the VPN-based   services it offers.  Then, the potential customers could select the   service to which they want to subscribe.  Additional features could   be associated to this subscription phase, such as the selection of aEl Mghazli, et al.           Informational                     [Page 11]

RFC 4176       L3VPN Operations and Management Framework    October 2005   level of quality associated to the delivery of the VPN service, the   level of management of the VPN service performed by the SP, security   options, etc.2.3.2.  L3VPN Service Order Management   This operation aims at managing the requests initiated by the   customers and tracks the status of the achievement of the related   operations.  The activation of the orders is conditioned by the   availability of the resources that meet the customer's requirements   with the agreed guarantees (note that it could be a result of a   negotiation phase between the customer and the provider).2.3.3.  L3VPN Service Assurance   The customer may require the means to evaluate the fulfillment of the   contracted SLA with the provider.  Thus, the provider should monitor,   measure, and provide statistical information to the customer,   assuming an agreement between both parties on the measurement   methodology, as well as the specification of the corresponding (set   of) quality of service indicators.3.  Provider Network Manager3.1.  Provider Network Management Definition   When implementing a VPN architecture within a domain (or a set of   domains managed by a single SP), the SP must have a means to view the   physical and logical topology of the VPN premises, the VPN   operational status, the VPN service ordering status, the VPN service   handling, the VPN service activation status, and other aspects   associated with each customer's VPN.   From a provider's perspective, the management of a VPN service   consists mainly of:   o  Managing the customers (the term "customer" denotes a role rather      than the end user, thus an SP could be a customer) and end-users      in terms of SLA   o  Managing the VPN premises (especially creating, modifying, and      deleting operations, editing the related information to a specific      link, or supervising the AAA [RFC2903] [RFC2906] operations)   o  Managing the CE-PE links (particularly creating, modifying, and      deleting links, editing the related information to a specific VPN)El Mghazli, et al.           Informational                     [Page 12]

RFC 4176       L3VPN Operations and Management Framework    October 2005   o  Managing the service ordering, such as Quality of Service, in      terms of supported classes of service, traffic isolation, etc.   Currently, proprietary methods are often used to manage VPNs.  The   additional expense associated with operators having to use multiple,   proprietary, configuration-related management methods (e.g., Command   Line Interface (CLI) languages) to access such systems is not   recommended, because it affects the overall cost of the service   (including the exploitation costs), especially when multiple vendor   technologies (hence multiple expertise) are used to support the VPN   service offering.  Therefore, devices should provide standards-based   interfaces.  From this perspective, additional requirements on   possible interoperability issues and availability of such   standardized management interfaces need to be investigated.3.2.  Network Management Functions   In addition, there can be internal service provided by the SP for   satisfying the customer service requirements.  Some of these may   include the notion of dynamic deployment of resources for supporting   the customer-visible services, high availability service for the   customer that may be supported by automatic failure detection, and   automatic switchover to back-up VPNs.  These are accomplished by   inter-working with the FCAPS capabilities of the Provider Network   Manager.3.2.1.  Fault Management   The Provider Network Manager support for fault management includes:   o  Fault detection (incidents reports, alarms, failure visualization)   o  Fault localization (analysis of alarms reports, diagnostics)   o  Corrective actions (data path, routing, resource allocation)   Since L3VPNs rely upon a common network infrastructure, the Provider   Network Manager provides a means to inform the Service Manager about   the VPN customers impacted by a failure in the infrastructure.  The   Provider Network Manager should provide pointers to the related   customer configuration information to contribute to the procedures of   fault isolation and the determination of corrective actions.   It is desirable to detect faults caused by configuration errors,   because these may cause VPN service to fail, or not meet other   requirements (e.g., traffic and routing isolation).  One approachEl Mghazli, et al.           Informational                     [Page 13]

RFC 4176       L3VPN Operations and Management Framework    October 2005   could be a protocol that systematically checks that all constraints   have been taken into account, and that consistency checks have been   enforced during the tunnel configuration process.   A capability that aims at checking IP reachability within a VPN must   be provided for diagnostic purposes.   A capability that aims at checking the configuration of a VPN device   must be provided for diagnostic purposes.3.2.2.  Configuration Management   The Provider Network Manager must support configuration management   capabilities in order to deploy VPNs.  To do so, a Provider Network   Manager must provide configuration management that provisions at   least the following L3VPN components: PE, CE, hierarchical tunnels,   access connections, routing, and QoS, as detailed in this section.   If access to the Internet is provided, then this option must also be   configurable.   Provisioning for adding or removing VPN customer premises should be   as automated as possible.   Finally, the Provider Network Manager must ensure that these devices   and protocols are provisioned consistently and correctly.  The   solution should provide a means for checking whether a service order   is correctly provisioned.  This would represent one method of   diagnosing configuration errors.  Configuration errors can arise due   to a variety of reasons: manual configuration, intruder attacks, and   conflicting service requirements.   Requirements for L3VPN configuration management are:   o  The Provider Network Manager must support configuration of VPN      membership.   o  The Provider Network Manager should use identifiers for SPs,      L3VPNs, PEs, CEs, hierarchical tunnels, and access connections.   o  Tunnels must be configured between PE/CE devices.  This requires      coordination of tunnel identifiers, paths, VPNs, and any      associated service information, for example, a QoS service.   o  Routing protocols running between PE routers and CE devices must      be configured.  For multicast services, multicast routing      protocols must also be configurable.El Mghazli, et al.           Informational                     [Page 14]

RFC 4176       L3VPN Operations and Management Framework    October 2005   o  Routing protocols running between PE routers, and between PE and P      routers, must also be configured.   PE-based only:   o  Routing protocols running between PE routers and CE devices, if      any, must be configured on a per-VPN basis.  The Provider Network      Manager must support configuration of a CE routing protocol for      each access connection.   o  The configuration of a PE-based L3VPN should be coordinated with      the configuration of the underlying infrastructure, including      Layer 1 and 2 networks that interconnect components of an L3VPN.3.2.2.1.  Provisioning Routing-based Configuration Information   If there is an IGP running within the L3VPN, the Provider Network   Manager must provision the related parameters.  This includes   metrics, capacity, QoS capability, and restoration parameters.3.2.2.2.  Provisioning Access-based Configuration Information   The Provider Network Manager must provision network access between   SP-managed PE and CE equipment.3.2.2.3.  Provisioning Security Services-based Configuration Information   When a security service is requested, the Provider Network Manager   must provision the entities and associated parameters involved in the   provisioning of the service.  For example, IPsec services, tunnels,   options, keys, and other parameters should be provisioned at either   the CE and/or the PE routers.  In the case of an intrusion detection   service, the filtering and detection rules should be provisioned on a   VPN basis.3.2.2.4.  Provisioning VPN Resource Parameters   A service provider should have a means to dynamically provision   resources associated with VPN services.  For example, in a PE-based   service, the number and size of virtual switching and forwarding   table instances should be provisioned.   If an SP supports a "Dynamic Bandwidth Management" service, then the   dates, times, amounts, and intervals required to perform requested   bandwidth allocation change(s) may be traceable for accounting   purposes.El Mghazli, et al.           Informational                     [Page 15]

RFC 4176       L3VPN Operations and Management Framework    October 2005   If an SP supports a "Dynamic Bandwidth Management" service, then the   provisioning system must be able to make requested changes within the   ranges and bounds specified in the Service Level Specifications.   Examples of QoS parameters are the response time and the probability   of being able to service such a request.   Dynamic VPN resource allocation is crucial to cope with the frequent   requests for changes that are expressed by customers (e.g., sites   joining or leaving a VPN), as well as to achieve scalability.  The PE   routers should be able to dynamically assign the VPN resources.  This   capability is especially important for dial-up and wireless VPN   services.3.2.2.5.  Provisioning Value-Added Service Access   An L3VPN service provides controlled access between a set of sites   over a common backbone.  However, many service providers also offer a   range of value-added services, for example: Internet access, firewall   services, intrusion detection, IP telephony and IP Centrex,   application hosting, backup, etc.  It is outside the scope of this   document to define if and how these different services interact with   the VPN service offering.  However, the VPN service should be able to   provide access to these various types of value-added services.   A VPN service should allow the SP to supply the customer with   different kinds of well-known IP services (e.g., DNS, NTP, RADIUS,   etc.) needed for ordinary network operation and management.  The   provider should be able to provide IP services to multiple customers   from one or many servers.   A firewall function may be required to restrict access to the L3VPN   from the Internet [Y.1311].   Managed firewalls may be supported on a per-VPN basis, although   multiple VPNs will be supported by the same physical device.  In such   cases, managed firewalls should be provided at the access point(s) of   the L3VPN.  Such services may be embedded in the CE or PE devices, or   implemented in stand-alone devices.   The Provider Network Manager should allow a customer to outsource the   management of an IP service to the SP providing the VPN or to a third   party.   The management system should support the collection of information   necessary for optimal allocation of IP services in response to   customers' orders, in correlation with provider-provisioned resources   supporting the service.El Mghazli, et al.           Informational                     [Page 16]

RFC 4176       L3VPN Operations and Management Framework    October 2005   If Internet access is provided, reachability to and from the Internet   from/to sites within a VPN should be configurable by an SP.   Configuring routing policy to control distribution of VPN routes   advertised to the Internet may realize this.3.2.2.6.  Provisioning Hybrid VPN Services   Configuration of interworking L3VPN solutions should also be   supported, taking security and end-to-end QoS issues into account.3.2.3.  Accounting   The Provider Network Manager is responsible for the measurements of   resource utilization.3.2.4.  Performance Management   From the Provider Network Manager's perspective, performance   management includes functions involved in monitoring and collecting   performance data regarding devices, facilities, and services.   The Provider Network Manager must monitor the devices' behavior to   evaluate performance metrics associated with an SLS.  Different   measurement techniques may be necessary, depending on the service for   which an SLA is provided.  Example services are QoS, security,   multicast, and temporary access.  These techniques may be either   intrusive or non-intrusive, depending on the parameters being   monitored.   The Provider Network Manager must also monitor aspects of the VPN   that are not directly associated with an SLS, such as resource   utilization, status of devices and transmission facilities, as well   as control of monitoring resources, such as probes and remote agents   at network access points used by customers and mobile users.   Devices supporting L3VPN whose level of quality is defined by SLSes   should have real-time performance measurements that have indicators   and threshold crossing alerts.  Such thresholds should be   configurable.3.2.5.  Security Management   From the Provider Network Manager's perspective, the security   management function of the Provider Network Manager must include   management features to guarantee the preservation of the   confidentiality of customers' traffic and control data, as described   in [RFC3809].El Mghazli, et al.           Informational                     [Page 17]

RFC 4176       L3VPN Operations and Management Framework    October 20053.2.5.1.  Authentication Management   The Provider Network Manager must support standard methods for   authenticating users attempting to access VPN services.   Scalability is critical, as the number of nomadic/mobile clients is   increasing rapidly.  The authentication scheme implemented for such   deployments must be manageable for large numbers of users and VPN   access points.   Support for strong authentication schemes needs to be supported to   ensure the security of both VPN access point-to-VPN access point (PE   to PE) and client-to-VPN Access point (CE-to-PE) communications.   This is particularly important to prevent VPN access point (VPN AP)   spoofing.  VPN Access Point Spoofing is the situation where an   attacker tries to convince a PE or a CE that the attacker is the VPN   Access Point.  If an attacker succeeds, then the device will send VPN   traffic to the attacker (who could forward it on to the actual (and   granted) access point after compromising confidentiality and/or   integrity).   In other words, a non-authenticated VPN AP can be spoofed with a man-   in-the-middle attack, because the endpoints rarely verify each other.   A weakly authenticated VPN AP may be subject to such an attack.   However, strongly authenticated VPN APs are not subject to such   attacks, because the man-in-the-middle cannot authenticate as the   real AP, due to the strong authentication algorithms.4.  L3VPN Devices4.1.  Information Model   Each L3VPN solution must specify the management information (MIBs,   PIBs, XML schemas, etc.) for network elements involved in L3VPN   services.  This is an essential requirement in network provisioning.   The approach should identify any L3VPN-specific information not   contained in a standards track MIB module.4.2.  Communication   The deployment of a VPN may span a wide range of network equipment,   potentially including equipment from multiple vendors.  Therefore,   the provisioning of a unified network management view of the VPN   shall be simplified by means of standard management interfaces and   models.  This will also facilitate customer self-managed (monitored)   network devices or systems.El Mghazli, et al.           Informational                     [Page 18]

RFC 4176       L3VPN Operations and Management Framework    October 2005   In cases where significant configuration is required whenever a new   service is to be provisioned, it is important, for scalability   reasons, that the NMS provides a largely automated mechanism for the   relevant configuration operations.  Manual configuration of VPN   services (i.e., new sites, or re-provisioning existing ones) could   lead to scalability issues, and should be avoided.  It is thus   important for network operators to maintain visibility of the   complete picture of the VPN through the NMS system.  This should be   achieved by using standards track protocols such as SNMP.  Use of   proprietary command-line interfaces is not recommended.5.  Security Considerations   This document describes a framework for L3VPN Operations and   Management.  Although this document discusses and addresses some   security concerns inSection 2.2.5 andSection 3.2.5 above, it does   not introduce any new security concerns.6.  Acknowledgements   Special Thanks to Nathalie Charton, Alban Couturier, Christian   Jacquenet, and Harmen Van Der Linde for their review of the document   and their valuable suggestions.7.  Normative References   [RFC2975]  Aboba, B., Arkko, J., and D. Harrington, "Introduction to              Accounting Management",RFC 2975, October 2000.   [RFC2401]  Kent, S. and R. Atkinson, "Security Architecture for the              Internet Protocol",RFC 2401, November 1998.   [RFC2903]  de Laat, C., Gross, G., Gommans, L., Vollbrecht, J., and              D. Spence, "Generic AAA Architecture",RFC 2903, August              2000.   [RFC2906]  Farrell, S., Vollbrecht, J., Calhoun, P., Gommans, L.,              Gross, G., de Bruijn, B., de Laat, C., Holdrege, M., and              D. Spence, "AAA Authorization Requirements",RFC 2906,              August 2000.   [RFC3809]  Nagarajan, A., "Generic Requirements for Provider              Provisioned Virtual Private Networks (PPVPN)",RFC 3809,              June 2004.   [RFC4026]  Andersson, L. and T. Madsen, "Provider Provisioned Virtual              Private Network (VPN) Terminology",RFC 4026, March 2005.El Mghazli, et al.           Informational                     [Page 19]

RFC 4176       L3VPN Operations and Management Framework    October 2005   [Y.1311]   ITU, "Network-based IP VPN over MPLS architecture",              ITU-T Y.1311.1, 2001.Authors' Addresses   Yacine El Mghazli (Editor)   Alcatel   Route de Nozay   Marcoussis  91460   France   EMail: yacine.el_mghazli@alcatel.fr   Thomas D. Nadeau   Cisco Systems, Inc.   300 Beaver Brook Road   Boxborough, MA  01719   Phone: +1-978-936-1470   EMail: tnadeau@cisco.com   Mohamed Boucadair   France Telecom   42, rue des Coutures   Caen  14066   France   EMail: mohamed.boucadair@francetelecom.com   Kwok Ho Chan   Nortel Networks   600 Technology Park Drive   Billerica, MA  01821   USA   EMail: khchan@nortel.com   Arnaud Gonguet   Alcatel   Route de Nozay   Marcoussis  91460   France   EMail: arnaud.gonguet@alcatel.frEl Mghazli, et al.           Informational                     [Page 20]

RFC 4176       L3VPN Operations and Management Framework    October 2005Full Copyright Statement   Copyright (C) The Internet Society (2005).   This document is subject to the rights, licenses and restrictions   contained inBCP 78, and except as set forth therein, the authors   retain all their rights.   This document and the information contained herein are provided on an   "AS IS" basis and THE CONTRIBUTOR, THE ORGANIZATION HE/SHE REPRESENTS   OR IS SPONSORED BY (IF ANY), THE INTERNET SOCIETY AND THE INTERNET   ENGINEERING TASK FORCE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED,   INCLUDING BUT NOT LIMITED TO ANY WARRANTY THAT THE USE OF THE   INFORMATION HEREIN WILL NOT INFRINGE ANY RIGHTS OR ANY IMPLIED   WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.Intellectual Property   The IETF takes no position regarding the validity or scope of any   Intellectual Property Rights or other rights that might be claimed to   pertain to the implementation or use of the technology described in   this document or the extent to which any license under such rights   might or might not be available; nor does it represent that it has   made any independent effort to identify any such rights.  Information   on the procedures with respect to rights in RFC documents can be   found inBCP 78 andBCP 79.   Copies of IPR disclosures made to the IETF Secretariat and any   assurances of licenses to be made available, or the result of an   attempt made to obtain a general license or permission for the use of   such proprietary rights by implementers or users of this   specification can be obtained from the IETF on-line IPR repository athttp://www.ietf.org/ipr.   The IETF invites any interested party to bring to its attention any   copyrights, patents or patent applications, or other proprietary   rights that may cover technology that may be required to implement   this standard.  Please address the information to the IETF at ietf-   ipr@ietf.org.Acknowledgement   Funding for the RFC Editor function is currently provided by the   Internet Society.El Mghazli, et al.           Informational                     [Page 21]

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