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INFORMATIONAL
Network Working Group                                     E. Davies, Ed.Request for Comments: 3844                               Nortel NetworksCategory: Informational                                  J. Hofmann, Ed.                                             Wissenschaftszentrum Berlin                                                             August 2004IETF Problem Resolution ProcessStatus of this Memo   This memo provides information for the Internet community.  It does   not specify an Internet standard of any kind.  Distribution of this   memo is unlimited.Copyright Notice   Copyright (C) The Internet Society (2004).Abstract   This Informational document records the history of discussions in the   Problem WG during 2003 of how to resolve the problems described in   the IETF Problem Statement. It decomposes each of the problems   described into a few areas for improvement and categorizes them as   either problems affecting the routine processes used to create   standards or problems affecting the fundamental structure and   practices of the IETF.  Expeditious and non-disruptive solutions are   proposed for the problems affecting routine processes.   The document also lists suggested ways to handle the development of   solutions for the structure and practices problems proposed in IETF   discussions.  Neither the working group nor the wider IETF has   reached consensus on a recommendation for any of the proposals. This   document therefore has no alternative but to suggest that the search   for structure and practices solutions be handed back to the control   of the IESG.   While there was working group consensus on the processes for short-   term and medium term improvements, there was no working group   consensus on the proposals for longer-term improvements.  This   document therefore includes longer-term improvement proposals only as   a matter of record; they must not be regarded as recommendations from   the working group.Davies & Hofmann             Informational                      [Page 1]

RFC 3844            IETF Problem Resolution Process          August 2004Table of Contents1.  Introduction . . . . . . . . . . . . . . . . . . . . . . . . .22.  IETF Purpose and Core Values . . . . . . . . . . . . . . . . .32.1.  Non-Core Values  . . . . . . . . . . . . . . . . . . . .43.  Building on our Success  . . . . . . . . . . . . . . . . . . .44.  Problem Decomposition  . . . . . . . . . . . . . . . . . . . .54.1.  Decomposition of Mission Problem . . . . . . . . . . . .64.2.  Decomposition of the Engineering Practices Problem . . .74.3.  Decomposition of the Complex Problems Problem  . . . . .74.4.  Decomposition of the Standards Hierarchy Problem . . . .84.5.  Decomposition of the Engagement Problem  . . . . . . . .84.6.  Decomposition of the Management Scaling Problem  . . . .94.7.  Decomposition of the Working Group Practices Problem . .114.8.  Decomposition of the Preparedness Problem  . . . . . . .115.  Process Recommendations  . . . . . . . . . . . . . . . . . . .115.1.  Improvements to Routine Processes  . . . . . . . . . . .125.1.1.  Suggestions to Improve WG Quality Processes  . .135.1.2.  Suggestions to Increase the Use of Tools . . . .145.1.3.  Suggestions to Improve Training. . . . . . . . .14             5.1.4.  Suggestions to Increase WG Chair Communication . 14             5.1.5.  Suggestions to Improve Maintenance of Standards. 155.2.  Changing the Structure and Practices of the IETF . . . .156.  Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . .177.  Security Considerations  . . . . . . . . . . . . . . . . . . .17       Acknowledgements . . . . . . . . . . . . . . . . . . . . . . .18       Normative References . . . . . . . . . . . . . . . . . . . . .18       Informative References . . . . . . . . . . . . . . . . . . . .18       Authors' Addresses . . . . . . . . . . . . . . . . . . . . . .19       Full Copyright Statement . . . . . . . . . . . . . . . . . . .201. Introduction   This document suggests processes to address several problems facing   the Internet Engineering Task Force (IETF) that have been described   in the IETF Problem Statement [1].Davies & Hofmann             Informational                      [Page 2]

RFC 3844            IETF Problem Resolution Process          August 2004   This document begins with an outline of what are currently thought to   be the purpose and core values of the IETF, and it offers a reminder   of the good things about the IETF that we don't want to lose in the   process of solving our problems.   Each of the problems described in the problem statement is analyzed   and decomposed into a few areas for improvement.  The areas for   improvement appear to fall into two categories:   o  Areas that are essentially independent of the other problems and,      hence, can be addressed immediately, via discrete, minimally      disruptive changes or improvements to the 'routine' processes of      the IETF.   o  Areas that are interdependent and are likely to affect structural      matters that characterize the way in which the IETF operates.      Addressing these areas will probably need a more integrated      approach, as they may require actions such as fundamental changes      to our organizational structure or standards-track processes.   It is suggested that the IETF work on these two classes of   improvements in parallel, so that we can enjoy some near-term   benefits while more structural improvements are being carefully   considered and executed.   Concrete suggestions are included for how we can begin or continue   work on the independent routine improvements.   Due to lack of consensus, no firm suggestions are included on how to   address the more structural changes that may be needed.  The document   lists the various proposals which have been considered by the working   group and the wider IETF at the IETF 57 plenary session in Vienna,   July 2003.  This document can only suggest, as some participants have   proposed, that the IESG itself control the development of any   solutions to the structural problems.2. IETF Purpose and Core Values   As we consider how to address the problems with the IETF processes   and organizational structure, it is important to keep in mind the   things about the IETF that we don't want to change -- our sense of   purpose, and the core values that give the IETF its unique identity.   At two IESG plenary meetings in 2002, the chair of the IETF, gave   presentations outlining his view of the purpose and core values of   the IETF which may serve as a useful basis for focusing on our   mission and core values.Davies & Hofmann             Informational                      [Page 3]

RFC 3844            IETF Problem Resolution Process          August 2004   At the IESG plenary in London in July 2002, it was stated that the   purpose of the IETF is to "produce high quality, relevant, and timely   technical standards for the Internet".  Our organizational structure   and processes should be judged by how well they help us to achieve   that mission.   At the following IESG plenary in Atlanta, Georgia in November 2002,   five core values of the IETF were presented [8]:         "Cares for the Internet"         "Technically Competent"         "Open Process"         "Volunteer Core"         "Rough Consensus and Running Code"2.1.  Non-Core Values   Understanding our core values will also help us to understand the   long-standing features of the IETF that we can change without   compromising our values or sacrificing our unique identity.   During the November 2002 IESG Plenary, the IETF chair also presented   the following "non-core values" [8]:         - The division into WGs and Areas         - The three-step standards process         - The ASCII format for RFCs and I-Ds         - The format of IETF meetings         - The structure of WG mailing lists         - The powers of the IESG and IAB   These things were designed to help us achieve our goals in a way that   is consistent with our core values.  If they are no longer effective,   we can and should change them.3.  Building on our Success   While focusing on our operational problems, we shouldn't forget that   the IETF is a very successful organization.  We are responsible for   some of the most widely used communications standards in the world,   and we have contributed to the creation and growth of the Internet,   one of the greatest technical and social achievements of our time.   In good times, it is easy to succeed despite operational   inefficiencies, so organizations tend to ignore operational problems   and focus on their success.  In bad times, organizations can become   overly critical of their own structure and processes, blaming the   organization for problems that are actually caused by outside forces.Davies & Hofmann             Informational                      [Page 4]

RFC 3844            IETF Problem Resolution Process          August 2004   We are currently suffering difficult times in the IETF and throughout   the communications industry.  The IETF should be careful not to   unjustly blame our own organizational structure or processes for the   effects of industry-wide changes such as:   o  Economic issues in the global communications industry, which are      causing increased scrutiny regarding expenses and return-on-      investment.  These same factors are causing job changes and      uncertainty for many IETF participants.   o  The commercialization of the Internet, which has drastically      increased the financial impacts of standardization.   o  The convergence of the datacom and telecom sectors of the      communications industry, which has led to an influx of experienced      people into the IETF with a different culture and industry      perspective.   Although it is important to recognize and correct the serious   organizational problems currently facing the IETF, many of these   problems have existed for years, and the IETF has been successful in   spite of these issues.  We should not overreact to these issues with   sweeping revolutionary changes to the IETF structure and processes.   Instead, we should focus on developing a culture of continuous   operational improvement through which we can evolve our   organizational structure and processes to make them more scalable and   effective.  We should take this opportunity to develop the mechanisms   and processes that we can use to continually monitor and improve our   organizational effectiveness, both in good times and bad times.   The IETF currently has a large amount of valuable work underway, and   care should be taken not to disrupt or delay that work while we   address our organizational problems.   The IETF is also fortunate to have a large number of extremely   talented and dedicated individuals that serve in formal and informal   leadership roles throughout the organization.  We should be careful   not to alienate or disenfranchise the IETF's key contributors and   those who provide the driving force for the work while making   organizational or process changes.4.  Problem Decomposition   The problem statement document lists seven root cause problems   currently facing the IETF, without making any judgements about the   relative priority of the problems (apart from the first one):Davies & Hofmann             Informational                      [Page 5]

RFC 3844            IETF Problem Resolution Process          August 2004   o  Participants in the IETF do not share a common understanding of      its mission;   o  The IETF does not consistently use effective engineering      practices;   o  The IETF has difficulty handling large and/or complex problems;   o  The three stage standards hierarchy is not properly utilized;   o  The IETF's workload exceeds the number of fully engaged      participants;   o  The IETF management structure is not matched to the current size      and complexity of the IETF;   o  Working group practices can make issue closure difficult; and   o  IETF participants and leaders are inadequately prepared for their      roles.   Analysis of these problems indicates that they can be decomposed into   several areas for improvement, some of which can be addressed   immediately by independent actions while others require greater   consideration and a more structured approach to a solution.   It is also important to note that the problem statement lists   problems that have been reported by some members of the IETF.   Although all of these problems are believed to exist, not all of   these problems are present in all parts of the IETF, and some of   these problems may in fact be symptoms of other problems.4.1.  Decomposition of Mission Problem   In order to determine the best organization and processes for the   IETF to fulfill its mission and achieve its goals, the organization   needs to articulate a common understanding of its current mission and   goals.  Although it should be possible to reach an understanding of   the mission and goals of the IETF as an independent action, with no   disruption to current processes, this effort would be most valuable   as part of an effort to align the organization and priorities of the   IETF with its mission.   As part of understanding our mission, the IETF will need to identify   our stakeholders and understand how we serve them.  We will need to   define the scope of the IETF, so that it is possible to determineDavies & Hofmann             Informational                      [Page 6]

RFC 3844            IETF Problem Resolution Process          August 2004   what is in-scope and out-of-scope for the organization.  We will also   need to define our goals and priorities, and learn how to recognize   and measure our own progress and success.   A continuing review of the mission and goals of the IETF needs to be   undertaken to ensure that they remain aligned with technology   developments as well as the needs of the industry in general and our   stakeholders in particular.   Once an understanding of the mission and goals of the IETF has been   articulated, we should train new participants on those principles, so   that they can become quickly acclimated to the IETF culture.4.2.  Decomposition of the Engineering Practices Problem   The IETF lacks effective engineering practices in four major areas:   1.  Failure to clearly define the scope of the work, engineering       trade-offs and acceptance criteria for each project.   2.  Lack of effective mechanisms for issue tracking and/or document       change control.   3.  Lack of effective processes to ensure quality throughout the       development of IETF work items, such as intermediate acceptance       criteria or formal review processes.   4.  Sufficient focus on milestones, and recognition or rewards for       individuals or groups that achieve timely, high quality       execution.   Some of these areas (issue tracking and revision control) would   require that tools are made available to WG chairs and editors, and   that IETF participants (at various levels) are educated in how to use   them.   The other areas concern the formation and process management of IETF   WGs, and would require documentation and adoption of effective   engineering processes within IETF WGs.4.3.  Decomposition of the Complex Problems Problem   The IETF has effective mechanisms for dealing with well-defined   problems of limited scope.  These problems are well handled in IETF   WGs, where experts in a given technology can convene and solve the   problems specific to one technology area.  However, we are much less   effective at resolving complex problems that affect more than one   IETF WG or area.Davies & Hofmann             Informational                      [Page 7]

RFC 3844            IETF Problem Resolution Process          August 2004   Today most communication between WG chairs, especially across area   boundaries, goes through the IESG.  Some inter-WG or inter-area   communication problems could be alleviated by greater communication   and coordination directly between the chairs of related WGs.  There   are some immediate efforts underway that are intended to increase   communication between WG chairs.   Other complex problems involve higher-level issues, such as unified   architecture or highly-coordinated multi-area efforts.  As part of   any IETF reorganization, we should consider management structures   that will allow us to achieve a better focus on architectural and   cross-area issues.4.4.  Decomposition of the Standards Hierarchy Problem   There are several problems with the IETF's three-track standards   process.  These problems can be grouped as follows:   o  The three standards-track steps are not used effectively within      the IETF.   o  The IETF standards-track is not well understood by the users of      IETF standards.   o  The current standards process does not make it easy for users to      locate a set of related documents, such as an architectural      framework and associated protocols.   o  The IETF does not have an effective way to maintain IETF      standards.   Major changes to the standards-track should only be considered as   part of an integrated structural review process that includes an   understanding of our mission and goals.   However, there may be immediate changes that we could make to better   maintain current IETF standards, or to make them more accessible to   users.4.5.  Decomposition of the Engagement Problem   The engagement problem can be decomposed into three primary issues:   o  Some WGs do not have sufficient participation, and WG documents      are often produced by very small groups of people, perhaps with      limited expertise in some relevant areas.Davies & Hofmann             Informational                      [Page 8]

RFC 3844            IETF Problem Resolution Process          August 2004   o  WG documents are not adequately reviewed by people outside of the      originating WG.   o  People lose interest in longer-lived WGs, especially when      protocols take a very long time to develop.   When too few people, or people representing too few areas of   expertise, review WG documents this can result in poor quality   output.  We need to find ways to increase the effectiveness of   document review at all levels.   Quality processes based entirely on a gatekeeper at the end, whether   that gatekeeper is the IESG or a WG review board, tend to result in a   lower focus on quality by other participants.  So, it is likely that   instituting better quality processes throughout document development,   including acceptance criteria and review at several stages, would   increase the focus of WG participants on document quality.   When the interest of document editors or key contributors starts to   lag, this can cause serious problems for a WG.  This most often   happens when WGs are floundering, or when charters are so loose that   WGs lose focus.  It also happens when WG documents get delayed in AD   review and/or IESG review for long periods with little feedback, or   when the WG lacks consensus to progress its documents.  Improvements   to our processes for chartering, tracking or managing WGs could help   to alleviate many of these problems.   We also need to better understand what motivates people to become   deeply engaged in the IETF and to remain engaged.  It is possible   that expanding the number of formal leadership positions and/or   coming up with more effective ways to acknowledge our top technical   contributors could encourage more people to become, and remain,   deeply engaged in IETF.4.6.  Decomposition of the Management Scaling Problem   There are several issues grouped into the concept that the management   structure of the IETF is not well matched to the size and complexity   of the organization.  One or two of these problems might be addressed   by immediate solutions, but resolving the primary problem will   require some type of IETF reorganization.   There are five major areas for improvement that are grouped under   this problem:   o  The current organization of the IETF does not scale.  IESG members      are running too many WGs, reviewing too many documents, etc.  Most      IESG members have dozens of direct reports (WG chairs, directorateDavies & Hofmann             Informational                      [Page 9]

RFC 3844            IETF Problem Resolution Process          August 2004      members, etc.). In its current form, there are very few people who      could do a good job as an IESG member, and the huge time      commitment and responsibilities of this role make it very      difficult to find qualified people who are willing to serve on the      IESG.   o  Current IESG members and other IETF leaders are overloaded.   o  The IETF selection processes have tended to select leaders (IESG,      IAB and WG chairs) from the same small pool of people.  The IETF      needs to identify and develop additional leadership, and to      delegate real authority and influence to a larger group.   o  The IETF is not effective at identifying and developing new      leaders, and we lack sufficient recognition for the contributions      of IETF participants.   o  One or two IESG members can block WG documents indefinitely (in AD      review or IESG review).   Some level of IETF reorganization is needed to improve in the first   two areas.  This should be undertaken as part of the structural   improvement effort.   In parallel with any more structural IETF reorganization, some relief   could be achieved by modifying IESG internal processes to remove the   potential for one or two IESG members to indefinitely delay a WG   document, either on purpose or due to work overload.  The I-D tracker   has already resulted in some improvement in this area, as it has   created visibility regarding how and why a document is being delayed,   but it may not have resolved all of the issues in this area.   The IESG may also be able to take near-term steps, with community   visibility and agreement, to delegate more work to WG chairs, to   directorates, to the IAB, or to other people in formal or informal   leadership positions.  If additional leadership positions are needed   for this purpose, the IESG should consider creating them.   The IESG could also help to expand the leadership pool of the IETF by   actively seeking interested and qualified people for leadership   positions, and by using more open processes for the selection of WG   chairs and other influential positions.Davies & Hofmann             Informational                     [Page 10]

RFC 3844            IETF Problem Resolution Process          August 20044.7.  Decomposition of the Working Group Practices Problem   Although "rough consensus" is considered a core value of the IETF,   consensus-based decision making works best in smaller groups with a   common viewpoint and common goals.  Somehow we need to resolve the   apparent conflict between our core values regarding rough consensus,   and our desire to be an effective organization with several thousand   participants.   Although consensus-based decision making has some inherent issues,   there are some problems in the IETF that exacerbate these issues:   o  WG chairs may lack the skills and training to deal with common      behavior problems that undermine or prevent consensus.   o  IETF participants are often unaware of how the IETF decision-      making processes are intended to work.   o  WG chairs and participants often lack good conflict resolution      skills.   Each of these issues could be addressed through training or other   educational resources.4.8.  Decomposition of the Preparedness Problem   The IETF could benefit from training and educational resources that   increase the preparedness of IETF participants and leaders at all   levels.   The IETF currently has formal training programs for new attendees and   for new working group chairs.  However, our current training programs   could use some improvement.  There are also several other groups who   could benefit from training or other forms of development (web   tutorials, on-line resources, references, mentoring, etc.), including   continuing attendees, experienced WG chairs, document editors and   IESG members.   There is an effort underway to improve the IETF's internal education   programs, and we recommend that it be continued.5.  Process Recommendations   It is the overall recommendation of this document that we pursue   near-term improvements to resolve IETF problems of routine in   parallel with an integrated effort to reorganize the IETF and improve   our standards processes.  None of the efforts suggested in this   document should be blocked pending the completion and publication ofDavies & Hofmann             Informational                     [Page 11]

RFC 3844            IETF Problem Resolution Process          August 2004   this document.  Ongoing efforts should continue, and new efforts   should start as soon as there is IETF consensus that they are   worthwhile.   In our improvement processes, we should attempt to focus our near-   term improvements on areas of routine that are less likely to be   substantially modified by any proposed structural changes, thus   minimizing the likelihood of double changes.5.1.  Improvements to Routine Processes   Many of the problems currently facing the IETF can be resolved, or   mitigated, through near-term improvements to our current IETF   organization and routine processes.  Many of these improvements are   completely separable, and there is no reason to aggregate these   efforts into a single IETF WG.  It is also unnecessary that all of   these changes be directed by the (already overworked) IESG.   However, in order to prevent the chaos and confusion that could be   caused by trying to change everything at once, it is recommended that   we choose a few high priority areas for improvement and focus on   making improvements in those areas.   In choosing which areas to pursue first, we should consider the   following criteria:   o  We should address our most urgent, important problems.   o  The areas chosen should be cleanly separable, to allow multiple      improvements to be carried out in parallel with minimal      interference.   o  We should maximize the benefit vs. the cost of making the      improvements (i.e., look for low hanging fruit).   o  As much as possible, we should focus on improvements that are less      likely to be completely invalidated by an overhaul of the IETF      management structure.  This might be accomplished by focusing on      improvements at the WG and participant levels, rather than at the      IESG/IAB level.   In the sections above, we have identified several areas of routine   that could benefit from near-term improvements, including:   1.  Improve WG quality processes and the effectiveness of document       reviews at all levels.Davies & Hofmann             Informational                     [Page 12]

RFC 3844            IETF Problem Resolution Process          August 2004   2.  Increase the availability and use of issue tracking and document       sharing/revision control software in the IETF.   3.  Improve training and resources for IETF leaders and participants       at all levels.   4.  Improved communication between WG chairs to identify and resolve       inter-WG and inter-area problems.   5.  Consider IETF processes or structures to better maintain IETF       standards.   6.  Modify IESG-internal processes to make it impossible for one or       two IESG members to indefinitely delay a document.   7.  Modify IESG processes to delegate more responsibility to WG       chairs, to directorates, to the IAB or to people in other formal       or informal leadership positions.   8.  Modify the WG chair selection processes to widen the group of       people considered, and consider ways to develop more leaders for       the IETF.   9.  Initiate regular AD review of WG milestones and progress.   Applying the criteria outlined above, it would make the most sense to   address areas 1, 2, 3, 4, and 5 through immediate near-term efforts.   These are high-priority issues, they are sufficiently separable to be   pursued in parallel, they place minimal additional burden on the   IESG, and they are the least likely to be affected by an   IESG/IAB-level reorganization of the IETF, or by changes to the   standards-track document maturity level classification and process.   Specific recommendations for how to proceed in each of these areas   are made in the following sections.   The IESG should consider internal changes to address areas 6, 7, and   8. Area 9 would require a substantial time commitment from IESG   members, so it is not suggested that near-term improvements be   pursued in this area, unless the IESG believes that the near-term   benefits would justify the effort.5.1.1.  Suggestions to Improve WG Quality Processes   A working group should be formed in the General Area of the IETF to   oversee improvements to the WG quality processes, including: The WG   (re-)chartering process, the quality processes used by IETF WGs, and   the effectiveness of IETF reviews at all levels.  It should be the   goal of this WG to improve the quality and timeliness of WG workDavies & Hofmann             Informational                     [Page 13]

RFC 3844            IETF Problem Resolution Process          August 2004   output.  This WG would be chartered to resolve the non-tools-related   portions of the Engineering Practices problem (Section 4.2) the WG-   related portions of the Engagement Problem (Section 4.5), and the   non-training-related portions of the WG Practices problem (Section4.7).   A great deal of efficiency and synergy can be achieved by adopting   common processes throughout an organization.  However, it is a   strength of the IETF that WG chairs are given a great deal of   latitude to choose their own processes and tools, based on the size   and nature of their WGs.  So, in general, processes and tools should   be made available to WGs and WG chairs, not forced upon them.5.1.2.  Suggestions to Increase the Use of Tools   Ideally, the proliferation of tools within the IETF would be   accomplished via grass-roots efforts, organized by participants   within the IETF.  One example of this type of effort is the recent   adoption of Jabber for use during IETF meetings.   However, it is also possible that the IESG could designate functional   leaders for specific tools-related efforts and support those leaders   in organizing those efforts.  It also might be helpful for the IETF   to set-aside some technical and systems resources, to make useful   tools available to WGs and participants throughout the IETF.   These efforts should resolve the tools-related portions of the   Engineering Practices problem (Section 4.2).5.1.3.  Suggestions to Improve Training   The current WG chairs and newcomer's training efforts should be   continued and expanded as appropriate to cover training for other   groups.  This effort is expected to address the Preparedness problem   (Section 4.8), and the training-related portions of the Mission   Problem (Section 4.1) and the WG Practices problem (Section 4.7).5.1.4.  Suggestions to Increase WG Chair Communication   Some efforts are already underway to allow WG chairs to meet each   other, and to give them opportunities to establish communication   channels.  These efforts include WG chair socials and training   sessions for experienced WG chairs.  These efforts should be   continued.   The IESG could help to promote chair-to-chair communication by   encouraging direct communication between WG chairs when multi-WG   issues arise.Davies & Hofmann             Informational                     [Page 14]

RFC 3844            IETF Problem Resolution Process          August 2004   However, most of the responsibility for establishing effective   chair-to-chair communications channels lies with the individual WG   chairs.  We should stop relying on the IESG to resolve inter-WG   issues, and start communicating with each other directly regarding   inter-WG issues.   These efforts may help to alleviate the Complex Problems problem   (Section 4.3), although a comprehensive solution to that problem   would probably require some changes to the IETF management   structures.5.1.5.  Suggestions to Improve Maintenance of Standards   The IETF should consider proposals to improve the way that IETF   standards are maintained.  It might be possible for the IESG to   document and implement a mechanism to maintain IETF standards without   the need for a WG to enact this change.   This effort should address the maintenance-related portions of the   Standards Hierarchy problem (Section 4.4).5.2.  Changing the Structure and Practices of the IETF   A significant number of the issues that were identified in the IETF   Problem Statement appear to require alterations to the structure of   the IETF and/or the core practices which effectively characterize the   IETF.  From the analysis inSection 4 the problems which might   require such alterations include:   o  The Mission Problem (Section 4.1, [7]),   o  the Complex Problems problem (Section 4.3, [3], [6]),   o  the Standards Hierarchy problem (Section 4.4, [4]),   o  the Management Scaling problem (Section 4.6, [6], [3], [2]), and   o  The longer-term portions of the Engagement Problem (Section 4.5,      [5])   (Additional references on each item indicate associated documents   that may need to be updated as a result of this process.)   Poorly thought through changes to these areas could result in   irretrievable damage to the nature and effectiveness of the IETF, but   it seems essential that the necessary changes are identified and   accepted by the IETF community as quickly as possible.  To achieve   acceptance by the largest possible number of IETF stakeholders, asDavies & Hofmann             Informational                     [Page 15]

RFC 3844            IETF Problem Resolution Process          August 2004   many of them as possible should be involved in the development of the   changes; the development and acceptance processes must be as open as   possible in line with normal IETF principles.   Development of the required changes under the aegis of a General Area   Working Group was extensively debated and a proposal was floated in a   previous version of this document.  The proposal included a draft   charter for the working group.  This way forwards has now been   rejected by the Problem working group because of      the perceived slow progress of such groups,      the difference in the nature of the problem from the usual      technical problems solved by IETF working groups and      the difficulty in achieving acceptance by all segments of the      community for work driven by a small group.   A proposal for coordination of the development of the structural   changes by a 'Strategy and Answers Panel' composed of delegates from   IESG, IAB, and ISOC plus a number of members from the wider IETF   community (forming a small majority of the panel) selected using the   nomcom selection process can be found in [9].  The selection process   was intended to create a panel which would represent the interests of   the whole IETF community and so build solutions that would be   acceptable to the whole community.  This proposal has not received   extensive support from the Problem working group either.   Other proposals advanced in discussions are:   o  Delegation of the development of solutions to a team of 'wise men'      appointed by the IESG.   o  Development of solutions by a design team with final approval by      the IESG.   o  Development and implementation of the solutions by the IESG.   Discussions of alternative processes on the mailing list, at the   Problem WG meeting at IETF 57 and in the IETF 57 plenary did not   reach a consensus.  Indeed some contributors took the view that the   problems could be overcome without (major) structural changes.   Given the lack of consensus and the lack of additional responses to a   previous appeal for alternative suggestions, this document has to   fall back to asking the IESG to take responsibility for controlling   the development of solutions to the structural problems identified   where it believes they are necessary.Davies & Hofmann             Informational                     [Page 16]

RFC 3844            IETF Problem Resolution Process          August 20046.  Conclusion   The IETF has problems, and we need to work to solve those problems,   both via focused immediate improvements and possibly via an   integrated effort to build an IETF organizational structure and   develop processes that can better handle our current size and   complexity.   However, the IETF is also an effective organization with a long   tradition of excellence, and core values that we don't want to   compromise in the course of improving our organization and processes.   So, any major changes undertaken in the IETF should include an   articulation of the IETF's mission and our core values, so that we   can ensure that we build an organization that can carry out our   mission working in line with our core values.   The Problem WG has not been able to come to a consensus on a process   that could address the structural changes that may or may not be   needed.  This is perhaps in line with previous experience of the   discussion of high level concepts in the IETF - the organization is   in general much better at discussion of and achieving consensus on   detailed concrete proposals.  This document has little alternative   but to suggest that the IESG control the development of solutions to   any of the structural problems where they feel that changes are   necessary.   In the meantime, this should not be seen as gating discussions on   actual solutions for these problems - for example, the active   discussions that are in progress on alternatives to the current   maturity level system for IETF standards.  Authors of solutions   should bear in mind the points made inSection 3:  Evolutionary   rather than revolutionary proposals are more likely to be acceptable,   and an orderly transition must be possible.   Working together, we can resolve the problems currently facing the   IETF and make the IETF an even more effective, successful, and fun   place to work.7.  Security Considerations   This document contains suggestions for processes that the IETF could   use to resolve process-related and organizational problems with the   IETF.  Although the structure and quality of the IETF's processes may   have an affect on the quality of the IETF's security-related work,   there are no specific security-related issues raised in this   document.Davies & Hofmann             Informational                     [Page 17]

RFC 3844            IETF Problem Resolution Process          August 2004Acknowledgements   The contents of this document were greatly influenced by members of   the Problem Statement WG editorial team: Rob Austein, Dave Crocker,   Elwyn Davies, Spencer Dawkins, Avri Doria, Jeanette Hofmann, Melinda   Shore, and Margaret Wasserman.   Previous versions of this document were edited by Margaret Wasserman,   who was responsible for the original structuring of the solution.   In addition to the editorial team, the following people have provided   useful feedback on earlier versions of this document: Harald   Alvestrand, Randy Bush, Brian Carpenter, Leslie Daigle, James Kempf,   John Klensin, John Loughney, and Keith Moore.Normative References   [1]  Davies, E., "IETF Problem Statement",RFC 3774, May 2004.   [2]  Galvin, J., "IAB and IESG Selection, Confirmation, and Recall        Process: Operation of the Nominating and Recall Committees",RFC2727, February 2000.Informative References   [3]  Alvestrand, H.,"An IESG charter", Work in Progress, April 2003.   [4]  Bradner, S., "The Internet Standards Process -- Revision 3",BCP9,RFC 2026, October 1996.   [5]  Bradner, S., "IETF Working Group Guidelines and Procedures",BCP25,RFC 2418, September 1998.   [6]  Internet Architecture Board and B. Carpenter, "Charter of the        Internet Architecture Board (IAB)",BCP 39,RFC 2850, May 2000.   [7]  Harris, S., "The Tao of IETF - A Novice's Guide to the Internet        Engineering Task Force",RFC 3160, August 2001.   [8]  IETF, "Minutes of IESG Plenary at IETF55, Atlanta, GA, USA", Nov        2002, <http://www.ietf.org/proceedings/02nov/slides/plenary-2/sld4.htm>.   [9]  Davies, E., Doria, A., and J. Hofmann, "IETF Structural Problems        Improvement Process", Work in Progress, September 2003.Davies & Hofmann             Informational                     [Page 18]

RFC 3844            IETF Problem Resolution Process          August 2004Authors' Addresses   Elwyn B. Davies (editor)   Nortel Networks   Harlow Laboratories   London Road   Harlow, Essex  CM17 9NA   UK   Phone: +44 1279 405 498   EMail: elwynd@nortelnetworks.com   Jeanette Hofmann (editor)   Wissenschaftszentrum Berlin   Reichpietschufer 50   Berlin  10785   Germany   Phone: +49 30 25491 288   EMail: jeanette@wz-berlin.deDavies & Hofmann             Informational                     [Page 19]

RFC 3844            IETF Problem Resolution Process          August 2004Full Copyright Statement   Copyright (C) The Internet Society (2004).  This document is subject   to the rights, licenses and restrictions contained inBCP 78, and   except as set forth therein, the authors retain all their rights.   This document and the information contained herein are provided on an   "AS IS" basis and THE CONTRIBUTOR, THE ORGANIZATION HE/SHE REPRESENTS   OR IS SPONSORED BY (IF ANY), THE INTERNET SOCIETY AND THE INTERNET   ENGINEERING TASK FORCE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED,   INCLUDING BUT NOT LIMITED TO ANY WARRANTY THAT THE USE OF THE   INFORMATION HEREIN WILL NOT INFRINGE ANY RIGHTS OR ANY IMPLIED   WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.Intellectual Property   The IETF takes no position regarding the validity or scope of any   Intellectual Property Rights or other rights that might be claimed to   pertain to the implementation or use of the technology described in   this document or the extent to which any license under such rights   might or might not be available; nor does it represent that it has   made any independent effort to identify any such rights.  Information   on the procedures with respect to rights in RFC documents can be   found inBCP 78 andBCP 79.   Copies of IPR disclosures made to the IETF Secretariat and any   assurances of licenses to be made available, or the result of an   attempt made to obtain a general license or permission for the use of   such proprietary rights by implementers or users of this   specification can be obtained from the IETF on-line IPR repository athttp://www.ietf.org/ipr.   The IETF invites any interested party to bring to its attention any   copyrights, patents or patent applications, or other proprietary   rights that may cover technology that may be required to implement   this standard.  Please address the information to the IETF at ietf-   ipr@ietf.org.Acknowledgement   Funding for the RFC Editor function is currently provided by the   Internet Society.Davies & Hofmann             Informational                     [Page 20]

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