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INFORMATIONAL
Network Working Group                                          T. EklofRequest for Comments: 2969                                    L. DaigleCategory: Informational                                    October 2000Wide Area Directory Deployment - Experiences from TISDAGStatus of this Memo   This memo provides information for the Internet community.  It does   not specify an Internet standard of any kind.  Distribution of this   memo is unlimited.Copyright Notice   Copyright (C) The Internet Society (2000).  All Rights Reserved.Abstract   The TISDAG (Technical Infrastructure for Swedish Directory Access   Gateway) project provided valuable insight into the current reality   of deploying a wide-scale directory service.  This document   catalogues some of the experiences gained in developing the necessary   infrastructure for a national (i.e., multi-organizational) directory   service and pilot deployment of the service in an environment with   off-the-shelf directory service products.  A perspective on the   project's relationship to other directory deployment projects is   provided, along with some proposals for future extensions of the work   (larger scale deployment, other application areas).   These are our own observations, based on work done and general   project discussions.  No doubt, other project participants have their   own list of project experiences; we don't claim this document is   exhaustive!Eklof & Daigle               Informational                      [Page 1]

RFC 2969             Wide Area Directory Deployment         October 2000Table of Contents1.0 Introduction ................................................21.1 Overview of the TISDAG project ..............................21.2 Organization of this document ...............................32.0 The TISDAG project itself ...................................32.1  TISDAG overview ............................................32.2 Some successes ..............................................42.3 Some surprises ..............................................52.3.1 LDAP objectclasses and the "o" attribute ..................62.3.1 The Tagged Index Object ...................................62.3.3  Handling Status Messages .................................72.3.4  Deployment with Commercial Software ......................72.4 Some observations ...........................................72.4.1 Participation of the WDSPs ................................72.4.2 Index Objects and Referral Index size .....................82.4.3 Index Object and Query Performance ........................82.5 Some evolutions .............................................93.0 Related Projects ............................................113.1 The Norwegian Directory of Directories (NDD) ................113.2 DESIRE Directory Services ...................................114.0 Some Directions for TISDAG Next Steps .......................124.1 Security support ............................................124.2 WDSPs attributes and schemas  ...............................125.0 Some conclusions ............................................136.0 Security Considerations .....................................137.0 Acknowledgements ............................................138.0 Authors' Addresses ..........................................139.0 References ..................................................14   Appendix -- Specific Software Issues and Deployment Experiences..15   Full Copyright Statement ........................................181.0 Introduction1.1 Overview of the TISDAG project   As described in more detail in [TISDAG], the original intention of   the TISDAG project was to provide the infrastructure for a national   whitepages directory service.  To be effective, such an   infrastructure needed to address the concrete realities of end-users'   existing client software, as well as the needs of information   providers ("Whitepages Directory Service Providers" -- WDSPs).  These   realities include the existence of multiple protocols (so-called   directory service access protocols, as well as more general Internet   application protocols such as HTTP and SMTP).  The project was also   sensitive to the fact that WDSPs have many good reasons for being   reluctant to relinquish copies of their subscribers' personal data.Eklof & Daigle               Informational                      [Page 2]

RFC 2969             Wide Area Directory Deployment         October 20001.2 Organization of this document   In an effort to communicate the experiences with this project, from   conception through implementation and pilot deployment, this document   is divided into 3 major sections.  The first section reviews specific   lessons learned by the authors through the TISDAG project and   implementation of one conformant system.  Next, some perspectives are   offered on the relationship of the TISDAG work to other large-scale   directory projects that are currently on-going, to give a sense of   how these efforts might possibly interact.  Finally, some preliminary   thoughts on applying the DAG system to other applications and   deployment environments are outlined.  Further suggestions for   deploying networked DAG servers (meshes) can be found in [DAG-Mesh].   More discussion of useful development of architectural principles is   provided in a separate document ([DAG++]).2.0 The TISDAG project itself2.1  TISDAG overview   Briefly, the technical infrastructure proposed for the TISDAG project   (see [TISDAG] for the complete overview and technical specification)   provides end-user client software with connection points to perform   basic whitepages queries.  Different connection points are provided   for the various protocols end-users are likely to wish to use to   access the information -- WWW (http), e-mail (SMTP), Whois++, LDAPv2   and LDAPv3.  For each client, a transaction will be carried out   within the bounds of the protocol's syntax and semantics.  However,   since the TISDAG system does not maintain a replicated copy of all   whitepages information, but rather an index over the data that allows   redirection (referrals) to services that are likely to contain   responses that match the client's query, a fair bit of background   work must be done by the DAG system in order to fulfill the client's   query.   The first, and most important step, is for the system to make a query   against the DAG Referral Index -- a server containing index   information (obtained by the Common Indexing Protocol (see [CIP1,   CIP2, CIP3]) in the Tagged Index Object format (see [TIO]).  This   index contains sufficient information to indicate which of the many   participating WDSPs should be contacted to complete the query.   Wherever possible, these referrals are passed back to the querying   client so that it can contact relevant WDSPs directly.  This   minimizes the amount of work done by the DAG system itself, and   allows WDSPs greater visibility (which is an incentive for   participating in the system).  Protocols which support referrals   natively include Whois++ and LDAPv3 -- although these may only be   referred to servers of the same protocol.Eklof & Daigle               Informational                      [Page 3]

RFC 2969             Wide Area Directory Deployment         October 2000   Since many protocols do not support referrals (e.g., LDAPv2), and in   order to address referrals to servers using a protocol other than the   calling client's own, a secondary step of "query chaining" is   provided to pursue these extra referrals within the DAG system   itself.  For example, if an LDAPv2 client connects to the system, a   query is made against the Referral Index to determine which WDSPs may   have answers for the query, and then resources within the DAG system   are used to pursue the query at the designated WDSPs' servers.  The   results from these different services are packaged into a single   response set for the client that made the query.   The architecture that was developed in order to support the required   functionality separated the system into distinct components to handle   incoming queries from client software ("Client Access Points", or   CAPs), a referral index (RI) to maintain an index over the collected   whitepages information and provide referrals, based on actual data   queries, to WDSPs that might have relevant information, and finally   components that mediate access to WDSP whitepages servers to perform   queries and retrieve results for the client's query ("Service Access   Points", or SAPs).  Several CAPs and SAPs exist within the system --   at least one for every protocol supported for incoming queries and   WDSP servers, respectively.   Designed to be implementable as separate programs, these components   interact with each other through the use of an internal protocol --   the DAG/IP.  Pragmatically, the use of the protocol means that   different components can reside on different machines, for reasons of   load-balancing and performance enhancement.  It also acts as a   "common language" for the CAPs, SAPs and RI to express queries and   receive results.   This outlines the planned or ideal behaviour of the system; once   designed, a pilot phase was started for the project to compare   reality against expectations.  Two independent implementations of the   software were created, and a test deployment was set up within the   Swedish University Network (SUNET).  More detail on the project and   its current status can be found athttp://tisdag.sunet.se/.   The rest of this section outlines some conclusions drawn from making   a reality of the proposed architecture -- both successes and   surprises.2.2 Some successes   Implementation and pilot deployment of software meeting the TISDAG   technical specification did demonstrate some important successes of   the approach.Eklof & Daigle               Informational                      [Page 4]

RFC 2969             Wide Area Directory Deployment         October 2000   Most notably, the system works pretty much as expected (see   exceptions below) to provide transparent middleware for whitepages   directory services.  That is, client software and WDSP servers were   minimally affected -- from the point of view of behaviour and   configuration, the DAG system looked like a server to clients, and a   client to servers.   The goal of the TISDAG project, operationally, was to be able to   provide responses to end-user queries in reasonable response times   (although not "an addressbook replacement").  The prototype systems   demonstrated some success in achieving responses within 10 seconds,   at least with the limited testbed of a configuration with 10 WDSP's   providing directory service information.  More observations on system   performance are provided below.   The DAG system does demonstrate that it is possible to build   referral-level services at a national level (although the deployment   has yet to prove conclusively that it can, in its current   formulation, operate as a transparent query-fulfillment proxy   service).   The success of the implementation demonstrated that it is possible,   in some sense, to do (semantic) protocol mapping with N+M complexity   instead of NxM mappings.  That is, protocol translations had to be   defined for "N" allowable end-user query access protocols to/from the   DAG/IP, and "M" supported WDSP server protocols, instead of requiring   each of the N input components to individually map to the M output   protocols.   As a correlated issue, the prototype system demonstrated some   successes with mapping between schema representations in the   different protocol paradigms -- in a large part because system's   schemas were kept simple and focused on the minimal needs to support   the base service requirements.2.3 Some surprises   Over the span of a dozen months from the first "final" document of   the specification through the implementation and first deployment of   the software system, a few surprises did surface.  These fell into   two categories:  those that surfaced when the theoretical   specification was put into practice, and others that became apparent   when the resulting system was put into operation with commercial   software clients and servers.   More detail is provided in the Appendix concerning specific software   issues encountered, but some of the larger issues that surfaced   during the implementation phase are describe below.Eklof & Daigle               Informational                      [Page 5]

RFC 2969             Wide Area Directory Deployment         October 20002.3.1 LDAP objectclasses and the "o" attribute   It came as a considerable surprise, some months into the project,   that none of the "standard" LDAP person objectclasses   included   organization ("o") as an attribute. The basic assumption seems to be   that "o" will be part of the distinguished name for an entry, and   therefore there is little (if any) cause to list it out separately.   This does make it trickier to store information for people across   multiple organizations (e.g., at an ISP's directory server) and use   the organization name in query refinement. (Roland Hedberg caught   this issue, and has flagged it to the authors of the "inetorgperson"   objectclass document).2.3.1 The Tagged Index Object   The Tagged Index Object ("TIO"), used to carry indexes of WDSP   information to the RI, is designed to have record (entry) tags to   reduce the number of false positive referrals generated when doing a   search in the RI.  One of the features of the first index object   type, Whois++'s centroid (see [centroid]) was the fact that the index   object size did not grow linearly with the size of data indexed --   i.e., at some point the growth of the index object slowed as compared   to that of the underlying data set.  At first glance, this also seems   to be the case for the TIO.  However, as the index grows in size the   compression factor of the TIO may not achieve the same efficiency as   the centroids.  One reason for this is that the tagged lists can get   quite long, depending on the ordering of the assignment of tags to   the underlying data.  That is, the tagging as defined allows for a   compressed expression of tag "ranges" -- e.g., "1-500" instead of   "1,2,3,[...]500".  Thus, it might be interesting to explore an   optimal "sorting" of underlying data, before applying tags, in order   to arrange the most common tokens have consecutive tags (maximal   compression of the tag lists).  It's not clear if this can be done   efficiently over the entire set of records, attributes, and tokens,   but it would bear some investigation, to produce the most compressed   TIO for transmission.   Additionally, in order to make (time) efficient use of the tags in   the RI in practice, it is almost necessary to "reinflate" the index   object to be able to do joins on tag lists associated with tokens   that match.  Alternatively, the compressed tag list can be stored,   and there is an additional cost associated with comparing the tag   lists for matching tokens -- i.e., list comparison operations done   outside the scope of a base database management system.  There was an   unexpected tradeoff to be made.Eklof & Daigle               Informational                      [Page 6]

RFC 2969             Wide Area Directory Deployment         October 20002.3.3  Handling Status Messages   Mapping of status messages from multiple sub-transactions into a   single status communication for the end-user client software became   something of a challenge.  When chaining a query to multiple WDSPs   (though the SAPs), it is not uncommon for at least one of the WDSP   servers to return an error code or be unavailable.  If one WDSP   cannot be reached, out of several referrals, should the client   software be given the impression that the query was completed   successfully, or not?  Most client protocol error handling models are   not sophisticated enough to make this level of distinction clear.2.3.4  Deployment with Commercial Software   When it then was time to test the resulting software with standard   commercial client and server software, a few more surprises came to   light (primarily in terms of these softwares' expected worldview and   occasional implementation shortcuts).  Again, more detail is provided   in the Appendix, but highlights included client software that could   only handle a very small subset of a protocol's defined status   message lexicon (e.g., 2 system messages supported), and client   software that automatically appended additional terms to a query   specified by the user (e.g., adding "or email=<what the user typed in   to the query>").2.4 Some observations2.4.1 Participation of the WDSPs   One of the things that came to light was that the nature of the index   object generated by the WDSPs has an important impact on performance   -- both in terms of integrating the index object into the Referral   Index, and in terms of efficiency of handling queries.  A proposal   might be either to define more clearly how the WDSPs should generate   the CIP index object (currently left to their discretion), or to   alert individual WDSPs when their index objects are considered   substandard.   On another front, when chaining referrals to WDSP servers, some   servers perform more efficiently than others, affecting the overall   response time of the DAG system.  From a service point of view, it   should also be possible to suggest to WDSP's that are consistently   slow (longer than some selected response time) that they are   substandard.Eklof & Daigle               Informational                      [Page 7]

RFC 2969             Wide Area Directory Deployment         October 20002.4.2 Index Objects and Referral Index size   As described in more detail [complex], there are many factors that   can influence the growth factor of index objects (as more data is   indexed).  That work dealt specifically with tokenized data for   Whois++ centroids, and is not immediately generalizable to all forms   of the Tagged Index Object.  However, the particular structure of the   TIO used for the TISDAG project is similar enough in structure to a   centroid that the same "order of magnitude" and growth   characteristics are applicable.   Factors that affects the size of the data ("number of entries"):       .  Number of generated tokens          The number of tokens generated from the directory data depends          on what is tokenized. If data is tokenized on names and          addresses (i.e. not unique data like phone numbers) a rough          estimation is that the number_of_tokens = 0.2 *          number_of_data_records. The growth is linear in the span from          a few thousand to at least 1.2 million records. The growth          should then level off since the sets of names and addresses          are finite, but the current tests have not shown a break          point.          If data is tokenized on something that is unique, e.g. phone          numbers, then a rough estimation is that the number_of_tokens          = number_of_data_records. Note that it is possible to tokenize          in different ways, for example divide the phone numbers in          parts. This would result in fewer tokens.       .  Number of directories          Since the tokens are generated individually for each          directory, the data size depends on the number of directories.          10 directories with 100.000 records will generate the same          amount of tokens as one directory with 1.000.000 records.2.4.3 Index Object and Query Performance   Factors that affects the performance ("queries/second"):       .  Type of query (exact, substring, etc.)          A 'substring' query is slower than an 'exact' query due to:          1) somewhat slower look-up in the internal DAG database than             an exact query.          2) Mostly, a larger amount of data is fetched from the             internal DAG database due to more hits, which generates             more index processing.Eklof & Daigle               Informational                      [Page 8]

RFC 2969             Wide Area Directory Deployment         October 2000          3) Substring queries are sent to the directory servers which             also results in more hits and more data fetched. The             directory servers may also be more or less effective in             handling substring queries.       .  Number of search attributes          A query with one or few attributes will most of the time          result in many hits, which results in a lot of data, both          internally in DAG and from the directory servers. On the other          hand, a query with many attributes will result in a somewhat          slower look-up in the internal DAG database.       .  Number of directories          A larger number of directories may result in many referrals,          but it depends on the query. A simple query will generate a          lot of referrals, which means a lot of data from the          directories has to be fetched. It will also result in a          somewhat slower look-up in the internal DAG database.       .  Number of chained referrals          Queries that are not chained are faster, since the result data          does not have to be sent through the DAG system. Chained          queries to several directories can be processed in parallel in          the SAPs, but all data has to be processed in the CAP before          sent to the client.       .  Response time in the directory servers          The response time from the directory servers are of course          critical. The total response time for DAG is never faster than          the slowest involved directory server.       .  Number of tokens (size of Tagged Index Objects)          The number of tokens has little impact on the look-up time in          the internal DAG database.2.5 Some evolutions   To date, the TISDAG project has been "alive" for just over two years.   During that time, there have been a number of evolutions -- in terms   of technologies and ideas outside the project (e.g., user and service   provider expectations, deployment of related software, etc) as well   as goals and understanding within the scope of the project.   Chief among these last is the fact that the project set out to   primarily fulfill the role of a national referral service, and   gradually evolved towards becoming more of a transparent protocol   proxy service, fulfilling client queries as completely as possible,   within the client protocol's semantics.  This evolution was probablyEklof & Daigle               Informational                      [Page 9]

RFC 2969             Wide Area Directory Deployment         October 2000   provoked by a number of reasons -- existing client & server software   has a narrower range of accepted (expected) behaviour than their   protocol specs may describe, once the technology was there for some   proxying, going all the way seemed to be within reach, etc.   >From the point of view of providing a national whitepages service,   this is a very positive evolution.  However, it did place some   strains on the original system architecture, for which some   adjustments have been proposed (more detail below).  What is less   clear is the impact this evolution will have on the flexibility of   the system architecture -- in terms of addressing other applications,   different protocols (and protocol paradigms), etc.  That is, the   original intention of the system was to very simply fulfill an   unsophisticated role -- "find things that sort of match the input   query and let the client itself determine if the match is close   enough".  As the requirements become more sophisticated, the   simplicity of the system is impacted, and perhaps more brittle.   (Some proposals for avoiding this are outlined in [DAG++], which   attempts to return to the underlying principles and propose steps   forward at that level).   In terms of impact within the TISDAG project, this evolution lead to   the following technical adjustments:       .  The latest version of the technical specification makes a          distinction (in the internal protocol grammar) between queries          directed at the Referral Index, and those passed to SAPs to          fulfill a query.  This distinction keeps the query-routing          queries simple, but allows more sophistication in expressing a          query designed to fulfill the client's original semantic          expression.       .  The additional constraints in the SAP query language is still          not enough to allow the internal protocol to express very          sophisticated queries.  Originally intended only for query-          routing queries, the DAG/IP expects all queries to be token-          based (whereas LDAP queries are phrase-oriented).  This means          that SAPs have to do a good deal of "post-pruning" of WDSP          result sets to match the DAG/IP query sent by a CAP for query          fulfillment.  And, CAPs must in turn do more post-pruning to          match the DAG/IP results (from the SAPs) to the original query          semantics.   The real strength of the TISDAG project was that it separated the   technical framework needed to support the service from the   configuration required in order to support a particular application   or service -- query & schema mapping, configuration for protocols,Eklof & Daigle               Informational                     [Page 10]

RFC 2969             Wide Area Directory Deployment         October 2000   etc.  Future improvements should focus on evolving that framework,   maintaining the separation from the specific applications, services,   and protocols that may use it.3.0 Related Projects   The TISDAG project is not alone in attempting to solve the problems   of providing coordinated access to resources managed by multiple,   disparate services.3.1 The Norwegian Directory of Directories (NDD)   Described in [NDD], the Norwegian Directory of Directories project   also aims to provide necessary infrastructure for a national   directory service.  It assumes LDAP (v2 or v3) accessibility of WDSP   information (provided by the WDSP itself, or through other   arrangements), and aims to resolve some of the trickier issues   associated with hooking together already-operational LDAP servers   into a coherent network:  uniform distinguished naming scheme, and   content-based referrals.  It also addresses some of the pragmatic   realities of being compatible with different versions of LDAP clients   -- e.g., v2, which does not support referrals, and v3, which does.   At the heart of the system is the "Referral Index and Organizational   information" (RIO) server, which provides a searchable catalogue over   Norwegian organization. This facilitates the location of whitepages   servers for individual organizations (assuming the query includes   information about which organization(s) is(are) interesting).   This work can be seen as being complementary to the TISDAG work, in   that it provides a more focused service for integrating LDAP   directory servers.  However, there is still some requirement that one   knows the organization to which a person belongs before doing a   search for their e-mail address. This may be reasonable for seeking   mail addresses associated with a person's work organization, but is   less often successful when it comes to finding a personal e-mail   address -- in an age where ISPs abound, a priori knowledge of a   user's ISP identification is unlikely.3.2 DESIRE Directory Services   The EC funded project DESIRE II (http://www.desire.org) is developing   a distributed European indexing system for information on Research   and Education. The Directory Services work undertaken by DANTE and   SURFnet proposes an architecture applied to a server mesh structure   to create a wide-area directory service infrastructure.Eklof & Daigle               Informational                     [Page 11]

RFC 2969             Wide Area Directory Deployment         October 2000   This service is intended to support both whitepages information with   LDAP servers at WDSPs, as well as a Web-search meshes at various   places using Whois++ for information about resources and routing of   queries to other index-based services.   Like the TISDAG project, the DESIRE directory services project aims   to act as a focal point for queries, allowing client software to   access appropriate resources from a wide range of disparate services.   There are architectural differences between the approach used in the   TISDAG project and the DESIRE directory service project, but many of   the driving needs are the same, and the approach of using content-   based indexing and referrals was also selected.4.0 Some Directions for TISDAG Next Steps   The fun thing with technology is that there are always more tweaks   and changes that can be made.  However, a service should evolve in   response to specific customer needs, and there are several ways in   which the TISDAG service itself could advance. Some of them are   outlined below, in terms of possibilities perceived at this time,   rather than specific recommendations for underlying technology   changes that would be necessary to fulfill them.  A related topic,   networking DAG servers (meshes), is discussed in [DAG-Mesh].4.1 Security support   There is a need for security considerations when making use of a   wide-scaled directory system in other application areas than the   public white-pages application of the TISDAG project.  There are   issues whether the directory service is distributed across the   Internet, or even if it functions completely within an internal,   closed network.4.2 WDSPs attributes and schemas   Today the DAG system makes use of 2 information schemas -- the   DAGPERSON schema for information about specific people, and the   DAGORGROLE schema for organizational roles. The technical   specification includes a definition of the schema, as well as an   understood mapping to (and from) some standard schemas used in the   supported protocols.  Nevertheless, to include new WDSPs which may   not have all attributes in schemas, may use different schemas as well   as query attributes, it should be possible to provide creation and   use of new customized/standardized schemas and perform schema mapping   if it's necessary. It might also be possible to constrain queries to   desired query attributes, templates, or object classes.Eklof & Daigle               Informational                     [Page 12]

RFC 2969             Wide Area Directory Deployment         October 2000   In practice, this means that different WDSP's may choose to use   different subparts of one defined schema, or even implement local   customizations.5.0 Some conclusions   Although fewer people now hold out the hope of a unified global   directory service, based on standardize protocols,  it is interesting   to see more projects providing infrastructure that permits unified   access to what is otherwise an unforgivingly diverse and dislocated   set of information servers.  What cannot be dictated (in standardized   protocols and schemas) may yet be accommodated through service   infrastructure.  The right approach seems to be to build better and   better frameworks for supporting such diversified services, without   making the framework architecture dependent on specific technologies.6.0 Security Considerations   To date, the TISDAG project has focused on serving only publicly-   sharable information.  As noted inSection 4.1, any future work will   have to provide additional facilities for providing authentication,   authorization, encryption, and otherwise handling sensitive data in   an open environment.7.0 Acknowledgements   This document outlines the perspectives and opinions of the authors,   based on experience as well as many fruitful and enlightening   discussions with others:  Roland Hedberg, Torbjorn Granat, Patrik   Granholm, Rikard Wessblad and Sandro Mazzucato.   The work described in this document was carried out as part of an   on-going project of Ericsson.  For further information regarding that   project, contact:      Bjorn Larsson      bjorn.x.larsson@era.ericsson.seEklof & Daigle               Informational                     [Page 13]

RFC 2969             Wide Area Directory Deployment         October 20008.0 Authors' Addresses   Thommy Eklof   Hotsip AB   EMail: thommy.eklof@hotsip.com   Leslie L. Daigle   Thinking Cat Enterprises   EMail:  leslie@thinkingcat.com9.0 References   Request For Comments (RFC) and Internet Draft documents are available   from numerous mirror sites.   [CIP1]     Allen, J. and M. Mealling, "The Architecture of the Common              Indexing Protocol (CIP)",RFC 2651, August 1999.   [CIP2]     Allen, J. and M. Mealling, "MIME Object Definitions for              the Common Indexing Protocol (CIP)",RFC 2652, August              1999.   [CIP3]     Allen, J., Leach, P. and R. Hedberg, "CIP Transport              Protocols",RFC 2653, August 1999.   [DAG++]    Daigle, L. and T. Eklof, "An Architecture for Integrated              Directory Services",RFC 2970, October 2000.   [DAG-Mesh] Daigle, L. and T. Eklof, "Networking Multiple DAG servers:              Meshes",RFC 2968, October 2000.   [TISDAG]   Daigle, L. and R. Hedberg "Technical Infrastructure for              Swedish Directory Access Gateways (TISDAG),"RFC 2967,              October 2000.   [centroid] Deutsch, P., Schoultz, R., Faltstrom, P. and C. Weider,              "Architecture of the WHOIS++ service",RFC 1835, August              1995.   [NDD]      Hedberg, R. and H. Alvestrand, "Technical Specification,              The Norwegian Directory of Directories (NDD)", Work in              Progress.Eklof & Daigle               Informational                     [Page 14]

RFC 2969             Wide Area Directory Deployment         October 2000   [TIO]      Hedberg, R., Greenblatt, B., Moats, R. and M. Wahl, "A              Tagged Index Object for use in the Common Indexing              Protocol",RFC 2654, August 1999.   [complex]  P.  Panotzki, "Complexity of the Common Indexing Protocol:              Predicting Search Times in Index Server Meshes",  Master's              Thesis, KTH, September 1996.   [WAP]      The Wireless Application Protocol,http://www.wapforum.orgEklof & Daigle               Informational                     [Page 15]

RFC 2969             Wide Area Directory Deployment         October 2000Appendix -- Specific Software Issues and Deployment Experiences   The following paragraphs outline practical deployment experiences in   an anecdotal fashion.  This is not meant to be construed as an   exhaustive, authoritative evaluation of existing client software, but   rather an indication of the types of challenges the average   implementation team may expect to encounter in a development and   deployment effort.   Character encoding   ------------------   One client's addressbook sends iso-8859 encoding (depending on the   font configuration in the browser) when querying a directory server   but the directory server responds with Unicode (UTF-8) encoding.   This means that the LDAP CAP would have to handle different character   set encodings for request and response.   Referrals   ---------   Today there appears to be only one commercial addressbook supporting   LDAPv3.  All the others support only LDAPv2.  However, this LDAPv3   client software does not handle referrals correctly -- the client   couldn't handle server the result contains "response code 10"   (designated for referrals).  From what was observed, there was now   way for the client or the end-user to decide if, or which, referrals   to follow-up.   It is therefore not clear how the LDAP clients handle   a combination of both referrals and results  -- but the supposition   is that it doesn't work.   Objectclasses in LDAP   ---------------------   No objectclass is defined in the query to the DAG-system from the   LDAP-clients. This means that the DAG-system doesn't see any   differences between "inetOrgPerson" and "organisationalRole" when   attribute "cn" is representing both "name" and "role".  This is not   so much a problem as that it has interesting side effects.  Namely,   although most directory user interfaces (found in browsers, mail   programs) claim only to support person-related queries, in practise a   user of the client could use the interface to send a query with role   in the name entry.   Query with attribute Organisation   ---------------------------------   It is possible to send a query with attribute "organisation" but it   would result in no hits because of that the organisation attribute is   not included in the objectclass "inetOrgPerson".  Roland Hedberg has   proposed a change for the latest release of the objectclass   definition document.Eklof & Daigle               Informational                     [Page 16]

RFC 2969             Wide Area Directory Deployment         October 2000   To provide the desired ability to narrow search focus to some range   of organization names (attribute values), there are three possible   approaches with differing merits/detractions:      Recommend the use of the "locality" attribute -- although a more      standard definition would be required (locality is currently used      for everything from organization to county to map coordinates).      Recommend or require that the attribute organisation should be      inherited in objectclass "inetOrgPerson".      Build the LDAP DAG-SAP to submit 2 query to the WDSP. The second      is the same as the first, with only cn filters if the entire query      including "o" results in no hits (i.e., back off from the      organization filtering if it doesn't seem to be supported).   Configuration   -------------   It is not possible to see what character set a LDAP clients want to   use.  The recommendation so far in he project has been to define a   unique port for each character set.  This requires extra end-user   configuration of client software, and proper advertising of the port   number-charset mapping provided in the service.   DN   --   When the user wants to look-up more information about a person found   in a preliminary search, the  LDAP client uses the entry's DN   together with host and port to the DAG system.  Not only does that   mean that the client submits a non-compliant query to the DAG system,   as DNs are not part of any of the defined queries for the service, it   simply does not provide the desired effect of getting to the user's   entry.   Response Codes   --------------   The LDAPv3 client that was used does not support more than 2 response   codes -- "success" and "size limit exceeded".  All the other response   codes are translated to "size limit exceeded", although no results   are returned.   That is, if the error was in fact that the size limit   was exceeded, the results up to the size limit are presented.  If it   was another response code mapped to that one, no results are   presented.Eklof & Daigle               Informational                     [Page 17]

RFC 2969             Wide Area Directory Deployment         October 2000   Sending and loading CIP Index Objects   -------------------------------------   At least one server is quoting the CIP-object incorrectly for the   Swedish characters A-Ring, A-Umlaut and O-Umlaut.  Sending quoted   printable CIP-objects with PINE mail software works.   Source - Labeled URI   --------------------   The original plan for the use of the labeled-URI attribute was to use   it to return a pointer to the WDSP that provided the user   information.  However, the standard use of the labeled-URI attribute,   which may in fact be populated in the data returned by a WDSP, is to   contain the URI for more private related homepages.Eklof & Daigle               Informational                     [Page 18]

RFC 2969             Wide Area Directory Deployment         October 2000Full Copyright Statement   Copyright (C) The Internet Society (2000).  All Rights Reserved.   This document and translations of it may be copied and furnished to   others, and derivative works that comment on or otherwise explain it   or assist in its implementation may be prepared, copied, published   and distributed, in whole or in part, without restriction of any   kind, provided that the above copyright notice and this paragraph are   included on all such copies and derivative works.  However, this   document itself may not be modified in any way, such as by removing   the copyright notice or references to the Internet Society or other   Internet organizations, except as needed for the purpose of   developing Internet standards in which case the procedures for   copyrights defined in the Internet Standards process must be   followed, or as required to translate it into languages other than   English.   The limited permissions granted above are perpetual and will not be   revoked by the Internet Society or its successors or assigns.   This document and the information contained herein is provided on an   "AS IS" basis and THE INTERNET SOCIETY AND THE INTERNET ENGINEERING   TASK FORCE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING   BUT NOT LIMITED TO ANY WARRANTY THAT THE USE OF THE INFORMATION   HEREIN WILL NOT INFRINGE ANY RIGHTS OR ANY IMPLIED WARRANTIES OF   MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.Acknowledgement   Funding for the RFC Editor function is currently provided by the   Internet Society.Eklof & Daigle               Informational                     [Page 19]

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