We help you adapt faster and recover stronger so you can turn disruption into fuel for growth
PwC’s Global Centre for Crisis and Resilience
Business resilience and crisis management services
Business leaders understand that the world is now inan era of ‘permacrisis.’ All companies today are facinga more complex risk landscape and increasing threat of business disruption—and most will experience a crisis as a result. Organisations that aren’t adequately prepared and/or lack an integrated resilience programme—including core operational resilience capabilities such as business continuity, emergency response, and technology, supply chain, and cyber resilience—face potentially catastrophic consequences as a result.
Welcome to PwC’s GCCR from co-leaders Dave Stainback (US) an
Welcome to PwC’s GCCR from co-leaders Dave Stainback (US) and Bobbie Ramsden-Knowles (UK)
Percentage of business leaders that recognise organisational resilience as an important strategic priority
Percentage of organisations that have experienced disruption in the past two years
Connecting risk, resilience and crisis
We are now exposed to an unprecedented number of complex risks—from regulations to cyber threats, supply chain disruption to geopolitics to climate change—all of which are driving factors for disruption.
The purpose of resilience is to have measures in place which will enable an organisation to withstand or absorb those risks, should they materialise, and where this is not possible, respond appropriately to minimise the impacts and remain within pre-defined tolerances. Every critical component, system, service, process or activity should be resilient, recoverable or have continuity plans in place.
When, however, a disruption impact exceeds the acceptable level of impact for an organisation, it becomes a crisis. In a crisis, resilience plans may be overwhelmed and the tolerable levels of impact may be breached. A crisis management capability should provide a flexible and dynamic approach to enable an organisation to manage unforeseen disruptions, continue to deliver its strategic aims, and return to a viable operating state in these conditions of extreme uncertainty.
Building business resilience
Organisations are adapting to constant disruption bytransforming their approach to building business resilience to thrive—not just survive—in today’s era of ‘permacrisis’ and ‘polycrisis.’ The key to success is resilience: the ability to navigate through crises, and the capacity to adapt and succeed in the face of constant disruption. Resilience has become a strategic imperative.
Business resilience, also described as enterprise resilience and/or organisational resilience, requires your organisation to evolve continuously, protected from shocks, while at the same time being able to adapt, create value and maintain a competitive edge. However, tension can exist between being resilient versus being agile. Balancing these two competing demands can be challenging.
The three core components of enterprise resilience
- Strategic resilience: the ability to evolve and build agility into the organisation
- Operational resilience: the ability to maintain critical operations during disruption
- Financial resilience: the ability to maintain capital and cash flow during disruption
Our crisis response capability
There on ‘day one,’ when it matters
Although building resilience will prevent more disruptions from becoming a crisis, we all know crises are not going away. In fact, the frequency, speed and magnitude of corporate crises are increasing, driven by today’s complex risk landscape andglobal megatrends.
Organisations need to respond quickly and effectively to protect corporate value, reputation and trust. This requires expertise, capacity and infrastructure that many companies do not have in place.
PwC’s crisis response capabilities are designed to augment organisations’ capabilities to support them when they need it the most: on day one. PwC’s Global Centre for Crisis and Resilience can convene and assemble multidisciplinary specialists across the PwC network, regardless of crisis type, location or industry.
Global leader for crisis and resilience
PwC’s Global Centre for Crisis and Resilience is a global network of 1,000+ crisis and resilience professionals across 65+ countries. We’ve helped thousands of organisations globally as their trusted business advisor before, during and after crisis: from building robust enterprise resilience capabilities to strategically navigating disruption as it happens. We convene the right specialists across the globe in times of crisis within a matter of hours, helping organisations prepare for and recover from business disruption—and build resilience for what’s next.
Crisis management and resilience services
PwC’s Global Centre for Crisis and Resilience has a tested and proven methodology of preparing and responding to crises as well as building resilience for all types of organisations.
Thriving amidst change: reinventing business models for resilience
Our Global Centre for Crisis and Resilience co-leader Dave Stainback is joined by Matthew Duffey, PwC’s Global Leader for Business Model Reinvention, to explore the critical need for Business Model Reinvention and resilience in today’s fast-paced business world, and how crises can serve as catalysts for transformation.
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Enterprise Resilience Assessment
An interactive, web-based tool to help you measure, track, and improve your enterprise resilience capabilities
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Global Crisis and Resilience Survey 2023
The resilience revolution
Learn how organisations are adapting to constant disruption by transforming their approach to building resilience.
Explore survey insights
Crisis and resilience thought leadership
Emerge stronger through disruption
As businesses experience disruption, how they respond can determine their ability to recover and emerge stronger. In each episode of our series, PwC specialists discuss the challenges and opportunities facing business leaders in today’s environment of global uncertainty.
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