For other questions and concerns related to your Pokémon Trainer Club account or other services, please reach out to Customer Service viaPokémon Support.

Discovering a Security Vulnerability

If you believe you have discovered a security vulnerability, we encourage you to disclose your discovery to us as quickly as possible via the form below. We will work with you to validate and respond to security vulnerabilities. Before disclosing the possible security vulnerability, please review this page, including the Public Disclosure Policy. Due to the sensitive nature and risk security vulnerabilities can pose to our community, we require that you keep this information confidential while we work with you to close the gap to ensure the safety of our users. In addition to confidentiality and theCode of Conduct, you must avoid any activities related to the following:

• Do not attempt to access accounts that do not belong to you.

• Do not attempt to access private information of any users.

• Do not attempt to modify or destroy data.

• Do not perform any type of denial-of-service attack.

• Testing of third-party, or non-TPCi, services. This includes The Pokémon Company, which is the parent company of TPCi.

• Do not transmit malware, in any capacity.

• You must comply with all applicable laws in connection with your participation in this program.

• You must comply with the Bugcrowd Standard Disclosure Policy.

Issues not to Report

• Phishing or Social Engineering techniques

• Forms missing CSRF tokens

• Logout CSRF

• All Sender Policy Framework suggestions

• Disclosure of public or known directories

• Vulnerabilities only affecting users who are using outdated or unpatched browsers and platforms

Vulnerability Disclosure Scope

• *.pokemon.com

• pokemon.com

• pokemoncenter.com

• Mobile applications with “The Pokémon Company International” as the seller or developer