The City of Dublin Education and Training Board, ETB, made reference in its annual accounts to a legacy IT project for SUSI that started in 2015 – before either of us were in this House - but experienced a number of problems and delays. Ultimately, it did not result in the successful delivery of a completed system.
Although unacceptable, IT projects, unfortunately, can encounter difficulties both in the public and private sectors. It is often the case, having worked in IT many years ago, that IT projects fail. Sometimes, they can be rebuilt or remodelled and other times they are thrown away. Sometimes they are consolidated into a new system. In any event, where projects are funded by public money, it is imperative, as the Deputy suggested, and I expect he shares this view, that the reasons for the issues are fully understood and specific actions are taken to prevent any recurrence.
In the case of the SUSI project, a decision was taken in 2021 to terminate the contracts on the basis that it was not on track to deliver the expected benefits. Effectively, it was pulled up. It was realised in 2021 that it was not going to deliver the benefits expected. It was not on track or meeting the cost targets, etc., and the project was pulled and halted. I welcome that because sometimes, we see projects running overboard and over budget and no one shouts, “Stop”. In this case - it was the previous Minister not myself - credit is due that the rug was pulled and the decision was taken that enough was enough and that the project was out of order. Of course, that was done in line with the public spending code and legal advice following consultation by City of Dublin ETB with departmental officials.
An independent report was then commissioned which looked at why the problems occurred and it made multiple recommendations for any future project. I might get into those recommendations in my supplementary reply.
Notwithstanding the cancellation of this project, the need for a robust digital system for SUSI is as strong as ever. We need to deliver a resilient, efficient and modern service for over 100,000 students and their families who depend on the scheme. In this context, the City of Dublin ETB has a new IT project up and running since then, which is progressing. I will come back to that in a moment.