Employee and contractor behaviour
Our work
- GSM-R: the railway’s mobile communication system
- Our regions
- Digital Railway
- Long-term planning
- Looking after the railway
- Asset management
- Asset Protection and Optimisation
- Bridges, tunnels and viaducts
- Delays explained
- Earthworks: cutting slopes and embankments
- Level crossings
- Our fleet: machines and vehicles
- Planned works
- Litter and fly-tipping
- Responding to weather impacts on the railway
- Signalling
- Track
- Vegetation management
- Our routes
- Anglia route
- About the Anglia route
- Improving the railway in Anglia
- Keeping our communities safe in Anglia
- East Coast route
- East Midlands route
- North & East route
- West Coast South route
- North West route
- Central route
- Kent route
- South East upgrade
- Hither Green station Access for All improvements
- Peckham Rye station upgrade
- Shortlands station Access for All improvements
- Blackheath Tunnel Upgrade
- Hungerford Railway Bridge Refurbishment
- Lewisham resignalling
- Landslip prevention works at Chislet
- Upgrading the sea defences at Folkestone Warren
- Renewing the lifts at Sevenoaks station
- Petts Wood station footbridge refurbishment
- Hastings to Tunbridge Wells, and Hastings to Bexhill line closure
- Bexley station subway
- Dartford Junction: Line closure between Dartford and Gravesend
- South East upgrade
- Sussex route
- Network Rail High Speed
- Scotland route
- Wales route
- Wessex route
- Wessex railway upgrade plan
- Heart of Wessex line upgrades
- Feltham and Wokingham re-signalling programme
- Portsmouth Direct Upgrade
- Wessex Access for All schemes
- Improving London Waterloo station
- West of England line improvements
- Island Line Improvements
- North Downs Line signalling upgrade
- Portsmouth and Portcreek area improvement work
- Staines to Windsor improvement work
- Barnes to Feltham via Hounslow Upgrades
- Berrylands Station Upgrade
- London Waterloo and Clapham Junction line closures
- Reading improvement works
- Bournemouth to Dorchester South Line Renewals
- New Malden to Twickenham Renewals
- Western route
- South West Rail Resilience Programme
- Oxfordshire Connect
- Tackley Level Crossing
- Bristol Rail Regeneration
- Dartmoor Line
- MetroWest rail upgrades
- Old Oak Common lineside logistics compound
- Devizes Gateway feasibility study
- HS2 Old Oak Common Station
- Mid Cornwall Metro
- The Portishead Line
- Gloucester signal box upgrade
- Langport bridge
- Frome Railway Bridge
- Autumn drainage work in Somerset
- Anglia route
- Train operating companies
- Living by the railway
- Railway Upgrade Plan
All our employees and contractors are required to respect residents and their property
We understand that maintenance and engineering work impacts on the people who live and work near the railway – particularly people who live near access points. This is why we require our employees and contractors to respect the privacy, sensitivity and property of residents.
What we expect of our employees and contractors
We expect our employees and contractors to behave properly while carrying out engineering and maintenance work. This means that we expect them to:
- deal with members of the public in a polite and courteous manner
- keep noise to a minimum
- avoid shouting and swearing – these will not be tolerated
- park vehicles in proper parking areas only, so that public rights of way and residential and business properties are not blocked in any way
- switch off vehicle engines when vehicles are parked
- keep the volume of the radios in their vehicles down to a minimum
- bag up and remove all litter, scrap and other debris from the site for proper disposal at the end of a shift.
Read more about our code of conduct on our Ethics page.
Night-time work
We take special care when positioning lighting and generators on-site – particularly during night-time working.
We ask our employees and contractors to avoid shining lights on nearby homes and place generators as far away from houses as possible.
Most of our maintenance and engineering work on the tracks has to be done at nights and weekends so that we can keep the trains running. In fact, we are required by law to undertake engineering work when the railway line is closed to rail traffic.
More information
Find more information about engineering work and noise.
What to do if you have a problem caused by the railway or have more questions
If you have a problem caused by employee and contractor behaviour or any other part of the railway or if you simply want more information, please get in touch with us.