First Nations support - NAB
First Nations support
No matter where in Australia you are, we’re here to help First Nations peoples access our banking products and services.
Hello and welcome
Hello and welcome to all First Nations peoples, from all communities, Countries and Nations across Australia. Our First Nations Customer Support Line is available to all First Nations peoples.
The greetings below recognise the Traditional Owners of the lands where NAB’s head offices are located, and where many of our First Nations Customer Support Line colleagues live and work.
Wominjeka - Wurundjeri peoples and Bunurong peoples of the Kulin Nation
Warami - Burramattagal Clan of the Dharug peoples
Bujari Gamarruwa - Gadigal and Dharug of the Eora Nation
Niina Marni - Kaurna peoples
Kaya - Noongar peoples of Whadjuk Country
Wunya - Yuggera and Yagarabul peoples
Jinghi-wahla - Bundjalung peoples
Giinagay - Gumbaynggirr peoples
Ngandadyi - Yuwibara peoples
Nyurra Wurriyn - Wadawurrung peoples
Acknowledgement of Country
NAB acknowledges the Traditional Owners and Custodians of the lands and waters across Australia, whose connection to Country has sustained community, culture and commerce for tens of thousands of years. We pay our respects to Elders past and present, recognising their enduring strength, innovation and economic leadership of First Nations peoples. We are committed to walking alongside First Nations leaders, businesses and communities to create lasting opportunities, strengthen capability and grow intergenerational wealth.
First Nations peoples should be aware that this website may contains images, voices and names of deceased persons.
We’re here to help you
Call us
Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)
Who we help
- First Nations peoples
- Community groups working with First Nations peoples and businesses
If you speak a First Nations language, we can help
Call the First Nations Customer Support Line and say “I need an interpreter”
How we help
Open a bank account
- Call the First Nations team, or
- Open your account online
Once your account is open, you’ll get:
- A NAB Visa Debit card to shop and pay safely
- No fees or extra charges
Call the First Nations team for help on1800 966 100.
Identification (ID) support
If you’re a First Nations person and you don’t have ID,we can help.
Other ID you can use:
- First Nations Community ID Card
- Referee Statement
Call the First Nations team for help on1800 966 100.
Support from anywhere
If it’s hard to access your banking online or in branch, we can help.
Call us to:
- Open a bank account
- Check how much money you have
- Reset your internet banking password
- Learn how to use internet or phone banking
- Report a lost or stolen card
- Stop payments you don’t want
- Prove who you are
You can also:
- Bank at the post office usingBank@Post service
- Accessremote fee free ATM’s
- Call the First Nations team for help on1800 966 100.
Referral assistance
We can help you to find services such as counselling and housing support.
- Call us or visit ourCustomer Care Kit to find additional services
- You can also visitAsk Izzy to find services near you
- Call the First Nations team for help on1800 966 100.
Financial assistance
If you’re worried about paying back things like a home loan or credit card, we can help. You can ask for:
- A temporary break from payments
- A plan to pay in smaller, easier amounts
How to get financial assistance:
- Call the First Nations team for help on1800 966 100.
- VisitFinancial assistance
- Log on tomessage us in NAB Internet Banking or the NAB app to request help.
No interest loans
If you have a low income we can help with no interest loans.
These loans can help pay things like:
- Household items (like a fridge or washing machine)
- Car repairs
- Medical or dental costs
- School expenses
Want to learn more or apply?
- VisitGood Shepherd's website to learn more
- Call the First Nations team for help on1800 966 100.
Get someone to help you
- Ask a community member, community organisation, a money support worker or an Elder for assistance if calling is hard.
- We can work with your financial counsellor.
- We can set up aLetter of Authority orother types of authorities.
Business banking help
Do you need help with your business? Learn how we can help withIndigenous business banking support.
Want to give us feedback?
Give feedback to help us improve our service or make a complaint about something. You can either:
- Call the First Nations team on1800 966 100, or
- Complete ouronline feedback form.
Mob Strong
A free nationwide legal advice and financial counselling service for First Nations peoples.
Their free call phone line is open Monday to Friday between 9:30am and 4:30pm AEDT.
Accessible help for everyone
We offer a range of accessible services to help you access the right support, in the way that works best for you.
First Nations customer experience from Mark
“I needed some help with getting access to my bank account. I was pretty confused about where to go for help. When I called the number for First Nations peoples, they helped me straight away. We did it all on the phone. I didn’t think it could be this easy.”
Our First Nations Customer Support Line colleagues receive specialist training to ensure they are culturally safe and responsive to First Nations customers.
External support for First Nations peoples
Here is a list of organisations who can provide further support.
13YARN, opens in new window
13YARN (13 92 76) is the first national crisis support line for mob who are feeling overwhelmed or having difficulty coping.
Thirrili, opens in new window
Thirrili provides emotional and practical support to families impacted by a loss from suicide or other fatal traumatic incidents.
Relationships Australia, opens in new window
Relationships Australia promotes the importance of respectful relationships for both individual mental health and general community outcomes.
ICAN, opens in new window
The Indigenous Consumer Assistance Network (ICAN) provides consumer education, advocacy and financial counselling services to First Nations consumers across the nation.
Tools and resources
Wherever you are in life, find the tools and resources that make managing your money easier.
Customer Care Kit
Explore our comprehensive guide to community support services available to you.
Report fraud and scams
How to identify fraud or a scam and how you can reach out to us to report fraud with our 24/7 fraud support.
Domestic and family violence support
Safe and confidential help if you’re experiencing violence at home.
Financial abuse and elder financial abuse support
Support if someone is using money to harm or control you.
First Nations Programs
Discover early career opportunities, including traineeships, internships and graduate programs.
NAB First Nations Careers
We’re passionate about providing pathways and opportunities for First Nations Australians.
Important information
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